Asda Mobile
In a nutshell | ||
![]() Last updated March 2019 Asda Mobile is a virtual mobile network, using the 4G EE network to supply its services. |
User questions
Sorry - questions and comments on this page are now closed.
When on my Asda mobile making a call it says in call and also it doesn't ring either.
Asked by Nazmeen kasim
from United Kingdom
on 16th Aug 2018
Why are we having trouble with our mobile on Asda E E went down on Sunday and still not good now it’s Monday 23rd July?
Asked by Julia
mckenzie
from England
on 23rd Jul 2018
Festive bundle does not work?
Asked by will
from uk
on 16th Jan 2018
ive bought the festive bundle on the 11/01/2018 for my iphone 6
asda text me saying the bundle was active But on trying to conect i
didnt get no wifi
i telethoned them and they advised me to reset
my setting and clear my browsing history i did this but still got no
wifi
i telethoned them again and was told i may have a 3G sim
and need to replace it with a new sim
they said they would send
me one out on the 11/01/2018
on their bundle site it says it
will be delivered next day and today the 16/01/2018 it still has not
arrived.I have now lost 25% of my bundle time
When i menchioned
this to the adviser she said yes but you’ve some of your
bundle
i replied yes the only telephone calls ive made are to
you.
she replied no you have another number on your account you
called.i said yes but i didn’t get through
she replied
yes but that still stands that youve started to use this bundle.
my argument is i should have been adised i would need a 4G sim on the
site one buys the bundle from.I asked for a refund but she said we
dont give money away,Ireplied yes but you expect me to give my money
away and i’m only on state pension.
Asda Mobile user reviews
Sorry - reviews and comments on this page are now closed.
Average rating from 372 reviews:
Reviewed by David
from England
on 17th Sep 2018
Asda EE network is good for internet speed. And staff are helpful.
However it gets a star knocked off because when my 30 day bundle
expires 25p goes missing from my account when I haven't made any calls
or used mobile data. When I ring customer services they reinstate the
25p but it's happened a few times and i'm fed up. Perhaps setting up a
recurring bundle might help, or just switch to another provider.
Rating:
Reviewed by RG
from Scotland
on 14th Apr 2018
I use the recurring £7 bundle. No direct debits, just a top up
card and I stick in £10 now and then. 1 Gb is more than enough
for me and how do people use more than 300 minutes and unlimited
texts. No problems transferring my number from Talktalk and no signal
problems. I'll stick with Asda as long as it keeps running as smoothly
as it has.
Rating:
Reviewed by Linda Allsop
from United Kingdom
on 23rd Jan 2018
Bought an Asda top up voucher last Saturday. The number of the voucher
wasn't recognised. Rang Asda mobile, they said they were having
trouble with the voucher system and all would be well within 24 hours.
Four days and 3 phone calls later, still not working. I need MY MONEY,
putting on my phone now.........Not sometime in the dim and distant
future! Come on Asda, pull your socks up. This is not acceptable.
Rating:
Reviewed by Stan
from Essex
on 23rd Jan 2018
Asda mobile uses the old orange tmobile network called ee they think
that if you change the name it will re invent its self to improve you
need more masts and a better coverage all they have done is over load
the network i had the christmas bundle it was the worse ever mobile
experience the internet did not work and texts took ages i got pac and
left they are a waste of space.
Rating:
Reviewed by George
from Northern Ireland
on 16th Jan 2018
This is without doubt the worst mobile service I have ever incountered
. Unable to make calls, service always busy. 12gb data but unable to
use it. No way to contact customer services via voice or text. They
couldn't even transfer my number over despite cancelling my previous
contract. Utterly useless, should be buried in a hole in the
ground.
Rating:
Reviewed by bob
from norfolk
on 29th Nov 2017
No signal here no 4g no 3g no 2g waste of space.it's just the orange
network now ee still no signal.years still no signal about.
Rating:
Reviewed by archie
from scot
on 21st Nov 2017
A rubbish network get what you pay for...
Rating:
Reply by Rob
from UK
on 30th Nov 2017
They use the EE network, one of the largest in the UK.
Contact them if you are having problems with the service you pay
for.............
Reviewed by Colin
from England
on 2nd Oct 2017
Have had an ASDA SIM for several days but cannot link the top-up card
to the SIM as their system is always busy when I call the 2732 number.
Asda store could only sell me a top up voucher which I can't put on
the phone as that also uses the 2732 number. Seems I can't even give
them my money.
Rating:
Reply by Rob
from UK
on 30th Nov 2017
You can email them or ring at a different time. I always had good
experiences with customer services.
Reviewed by Paul
from Uk
on 24th Sep 2017
I heard about asda bundles on line and I was keen to try the £7
bundle as it was better than Vodafone ?£10 bundle
So I
went to asda a bought a cheap mobile I was told all the phones they
had only 2G network capacity on the phones, I only wanted it for calls
and texts so I bought it.
The signal in my town is rubbish any
building I get no signal at all. I contacted asda via email and was
told the only signal mask in the town was having problems, only one
mask, even when I am next to it, which is the other side of the town
it's still useless.
I am very disappointed so I will be leaving
after this bundle expires shortly, I have given asda 4 months it's no
better. In my town with asda and their phones give it a miss.
Rating:
Reviewed by John Smith
from UK
on 6th Sep 2017
Just to let everyone know, adsa mobile may be cheap, but they are
unable to fix a pretty basic issue with the HLR which prevents 25% of
my contacts from texting me. FIVE WEEKS and still no resolution...
Appalling for the 21st century.
Rating:
Reply by Leanne
from Uk
on 29th Sep 2017
My problem Exactly! Cannot receive text messages from the only contact
that I need to receive text messages from!! What's all that
about??
Reviewed by Catherine Chamberlain
from UK
on 19th Jun 2017
I have just got an ASDA mobile and am unable to make any outgoing
calls - I keep getting the message 'sorry the system is busy, try
again later"
Rating:
Reviewed by Chris
from United Kingdom
on 12th Jun 2017
Very good network you get good coverage and when I have phoned them
there customer service is one of the best around plus for pay as you
go there bundle are good value.
Rating:
Reviewed by William Wilcox
from U.K.
on 15th Apr 2017
Two problems, when I get down to below £5 I am peppered with
reminder text, these seemed to be sent at least every hour it was most
annoying so I changed provider, secondly, my credit just seemed to
vanish for no reason, I would check my credit, not use my phone and
would still be lower. I moved.
Rating:
Reviewed by Dawn
from Great britain
on 4th Apr 2017
This network is absolute rubbish! Every month i top up £10 and
when I come to purchase the £10 bundle I get a message to say I
haven't got enough credit for that bundle. Yes i have, ive just topped
up £10!! So then i have to resort to the £7 one, which I
didn't want. Have already sent for a new SIM for next month so I dont
keep getting ripped off anymore.
Rating:
Reviewed by hurry up
from uk
on 29th Mar 2017
you need to keep this up to date as I told you a week ago asda mobile
has launched 4g its super fast and the whole time I was on tesco (02
network) I never once got 4g even though I had an expensive 4g
phone.
Rating:
Reviewed by D
from England
on 24th Dec 2016
It's good value for money when it works but it needs 4g. Coverage
that's the only thing missing for me also taking credit I haven't
used.
Rating:
Reviewed by Jason
from England
on 29th Oct 2016
I find ASDA mobile data a rip off, if you have multiple data bundles,
it uses the one that runs out last first. e.g. I today was given a
free 1GB of data free for Halloween, which runs out on 6th November (7
days time) However, I already have a data bundle which doesn't run out
for 26 days, and it uses this first. I still have 500MB left on this
bundle and so I will not get to use the free 1GB unless I use this
bundle up first. This happens all the time with data bundles. Surely
the bundle that runs out first should be used first, other wise I am
getting ripped off because bundles with data left expire before I have
a chance to use them. Very frustrating, sneaky and a total rip
off!
Rating:
Reviewed by wojciech
from UK
on 24th Oct 2016
Two weeks ago I went to Germany and Poland to do buisness . Before I
went I rang Asda mobile team about coverage of Germany and Poland???
They said is no problem is working with EE.. So I went to Germany and
Poland and my phone didn't work at all. The massage show me the
network error. After nasty expirence with Asda mobiles abroad I going
to finish with trush asda mobile. Im going to look for new network.
Ive lost trust with Asda mobile network!! The customer service is the
worst to deal with. Asda mobiles is not fit to serve the customers!!
Give up Asda and shut down your poor network!!
Rating:
Reviewed by Gail Wilcox
from northampton, uk
on 12th Oct 2016
As someone who is stuck between a rock and a hard place as I'm only
allowed ee network due to no other signal moving to asda has been a
breath of fresh air.
Cheap, friendly, reliable
service.
Thats all i want, ee is a major rip off out of
bundle minute charge 50p get stuffed.
Sadly ee will go
down hill like the old bt brand as they will keep uping the price and
giving you less.
Despite asda using the network haven't
had one issue. If people want to complain about signal go to ee on a
cheap contract get a free signal booster then go back to asda :)
Bundles are at a good price too cannot fault £20
unlimited texts, minutes and 6gb data.
I'm well happy
:)
Rating:
Reviewed by Rob
from Uk
on 3rd Oct 2016
Best quantity for money good coverage too for my surprise but does the
e.e app still work with asda thanks rob.
Rating:
Reviewed by Lisa
from UK
on 27th Sep 2016
I recently purchased a pay as you go ASDA sim and can tell you it was
the worst thing I did. The signal is non-existant. I have called them
numerous times and all they keep telling me is that there is a new
mast being erected and that it will be more beneficial for me. I have
now been hearing this for the last 2 months and nothing has changed.
My work number is diverted to my mobile and I need to leave my home
just to get calls or messages. As soon as my monthly bundle is
finished I will not be renewing. I only wish I would have known this
before choosing them as a provider.
Rating:
Reviewed by Judith
from England
on 9th Sep 2016
Really disappointed. Highly rated by Which but can't see why. Don't
want a contract and O2 PAYG tariffs becoming prohibitively expensive,
so gave asda a go. Reception very patchy, frequently no signal, calls
default straight to voicemail. Need a reliable network for work but
this is not it. Fortunately have an unlocked phone, so the simcard
will hit the bin when the credit is used up. Cheap but definitely not
cheerful.
Rating:
Reply by gaz
from uk
on 12th Oct 2016
Why don't you ring ee and have ago at them?
Reviewed by bryan
from United Kingdom
on 1st Sep 2016
Problem with voicemails, only receive them in 2's, even received one
the other day telling me that i had a voicemail, if i didn't answer it
within a time period it would be deleted, well surprise surprise, i
received the notification after the deadline for the delete.
This
is not the first time, the network is a shambles, as soon as the
credit is used i will move to a more reliable service.
Rating:
Reviewed by Pauline
from England
on 11th Aug 2016
Have purchased a £20 top up voucher at Asda and have phoned all
day (at least 30 times) to try and get the phone topped up - beginning
to think that I've purchased the wrong phone....its worrying as I
can't make or receive calls.
Rating:
Reviewed by stuart carmichael
from uk
on 27th Jul 2016
First class service and mobile coverage. Call center staff are
excellent, patient and helpfull.
Rating:
Reviewed by JVC
from England
on 11th Jul 2016
I have used Asda mobile with a pay monthly bundle for about 5
years.
The reception is about the same as every other service I
have used.
No better no worse. Definitely the cheapest for what
I want, only £5 per month.
Last week it stopped working,
no calls no texts.
I phoned their Freephone number from a
friends phone.
The man who answered was very helpful and patient
when it took me a while to remove the battery and sim card.
He
found out it was a problem with their computer, apologised a few times
and got it working.
This is such a huge difference from Virgin
Mobile who threatened to take me to court when I very politely queried
the amount I owed them.
That is why I am now with Asda.
And I am a very satisfied customer.
Rating:
Reviewed by Flip
from England
on 8th Jul 2016
Needed a nano-sim for my new phone. Called the Help-Line on a late
Friday afternoon and was very quickly connected to a friendly,
efficient chap who took details then said 'no problem, the sim will
reach you within 3 working days sir'. It actually arrived the next
day! How's that for service? Perhaps I'm just lucky but I've never
been without a 3G connection and YouTube or iPlayer video watching is
usually stutter-free. And to top it all Asda Mobile is one of the
cheapest going (at the moment). So ... no complaints from me, just a
big thumbs-up. Well done.
Rating:
Reviewed by Sue
from Scotland
on 5th Jul 2016
Two days and no signal am going to switch since they changed to see
it's been rubbish.
Rating:
Reviewed by Dex
from England
on 24th Jun 2016
Moved fron giffnaff to asda mobile 6 days ago . So far ive found asda
mobile good the 3g speeds are up to 14 mbps down and 2 mbps up on
giffgaffs 4g I could only get 0.17 mbps down .. Also harassed
constantly by giffgaff for direct debit so if your on giffgaff move to
Asda mobile the only thing asda mobile needs is 4g . Signal for me has
been good but it is slightly poorer than o2 .
Rating:
Reviewed by Laurence
from France After
on 15th Jun 2016
After 2 wks of really bad reception i finally used out the remaining
credit & removed the asda sim & destroyed it! Have just got a
co-op mobile payg sim card from local store & wow! It's crystal
clear signal. My advice is avoid asda mobile & go elsewhere.
Rating:
Reply by Robert
from England
on 22nd Apr 2017
Hi I read your comments just to point out that co-op mobile and asda
mobile both run on Ee network.
Reviewed by Charlie windsor
from uk
on 10th Jun 2016
Asda runs on ee on the old t mobile network it's rubbish, take your
money and give it to a decent network it's stolen the signal bars of
phone.
Rating:
Reviewed by Sharon
from Uk
on 7th Jun 2016
I used to be on 02 but the signal has been terrible lately. Decided on
Asda mobile £10 bundle. Very happy with this and customer
services were very polite when i rang. Now i have full signal:)
Rating:
Reviewed by Bob bigbit
from england
on 27th May 2016
better than 3 goes a treat go on bag your self a treat I kiss you
.cxty
Rating:
Reply by Stig
from GB
on 22nd Jun 2016
Eeeeeeewh! Keep your kisses & your Asda bag! Worst ever mobile
signal. Cant believe i got sucked into trying their service. Utterly
naf!
Reviewed by Leslie Jackson
from United Kingdom
on 27th May 2016
I have used Asda mobile for many years and have always found the
service to be reasonable and if I have had any problems these have
been sorted out quite qickly. I should however add that I only use
them on my mobile for text messaging and a small number of mobile
calls I use their pay as you go service. For more tech. things I use
my iPad or desk top computor. Based on the foregoing I would say ok
for non tech items but for more serious things think carefully.
Rating:
Reviewed by George
from Scotland
on 18th May 2016
The worst internet I've seen! Stay away of them! Totally unusable !
Money for nothing...
Rating:
Reviewed by judy
from uk
on 10th Apr 2016
I have given my pac code from id mobile to move to asda mobile at 1st
of april but until now more than a week they still not transfer my old
number back . 3-4 times call customer service and they give back
answer is : o2 didn't release my number and they don't know when will
be( I still don't understand that I am using id mobile and they using
3 net work why tell me o2 ? At beginning they told me vodafone on
second times call and now is o2????). Asda mobile told me my pac code
is no problem and I don't have any problem with my credit..why more
than one week couldn't change my number back ? i want change other
company but I am already given my pac code to asda mobile and I don't
know when it will work ... and my pac code mybe won't work within 30
days then I will have problem to us my old number... never had this
problem before with others aways transfer with a day ... anyone can
help me what to do??? Or asda can reply me why is happened?
Rating:
Reply by Mateusz
from GB
on 12th Apr 2016
After 30 days if the PAC code has not been transferred to Asda mobile
you will need to call back id mobile & ask for another PAC
code,once you have a new PAC code choose another network as clearly
Asda mobile is not bothered!
Reviewed by Goody
from United Kingdom
on 4th Apr 2016
This network is useless. The coverage is very limited. At our home
address all I get is the No Service notification have contacted Asda
Mobile & EE their stock answer is its down to upgrades and repair.
It's been like that for 5 years.
Surprised no one has
taken this networks poor performance up with Offcom. Asda are stealing
money with their claims on coverage. Stay clear if you can.
Rating:
Reply by Jack
from England
on 29th May 2016
I'm surprised by your claim of limited coverage. I've used my mobile
phone all over England, Europe and the Americas. No problems in any
place and my phone is pretty basic.
Reviewed by Anonymous
from Northern Ireland
on 28th Mar 2016
Got this sim a few months ago and noticed that I had no signal when in
Asda stores, there are other places I cant get signal too.
Only good thing about the network is the price of calls, texts and
bundles. I would not recommend this network unless you only want it
for the deals and can live with limited signal.
Rating:
Reviewed by William B
from England
on 21st Mar 2016
Switched to ASDA mobile about a month ago. Went to the store in
Walsall and dealt with the store manager, an American lady named
Barbara. She was ever helpful, gave me more of her time than she
should have, set everything up for me, helped me to figure out the
bundles and network and was just all around wonderful. Id go back to
them any day and the network has no coverage issues for me and theyre
cheap as chips. 5 stars from me for ASDA Mobile and the shop and
staff.
Rating:
Reviewed by ray hall
from wiltshire
on 27th Feb 2016
switched to this utterly useless network week ago, cant wait to ditch,
had over week. travelled extensively. round wilts nth somerset bath,
drove all up m4 all round london never once getting asingle wi fi
access. useless.
Rating:
Reply by Chris
from Uk
on 16th Apr 2016
Wifi is nothing to do with the mobile phone network.
Reviewed by colin
from britain
on 27th Feb 2016
I am new to mobile phones and this is hopeless. don't buy an asda
mobile phone. I'm fed-up with it and I'm going to throw it in the bin.
My advice to any one is to go to a High Street phone shop and speak to
a person face to face.
Rating:
Reviewed by Joe Brown
from UK
on 23rd Feb 2016
All of a sudden, can no longer use the Helpline 2732 to check balances
or top up from an Asda mobile phone. Is this service down? Is anyone
else experiencing same issues calling 2732?
Rating:
Reply by Pierre
from London U.K
on 23rd Feb 2016
Yep same problem here! The service is up & down. Managed to get a
PAC code from them & have decided to move to the Cooperative
mobile. Keep trying the helpline you will eventually get connected!
Asda Mobile your cheap but definitely not cheerful!
Reviewed by Meshy P
from UK
on 10th Feb 2016
Just started using Asda mobile a month ago. No problems in switching
over and porting the old number was done quickly. Now its time for me
to topup and I am using the 7 pound bundle. But they only let us do
the 10 pound topup. Now where will my rest of the money (3 pounds)
will go if I do not use any chargeable numbers or texts. I am
confused....
Rating:
Reply by pierre
from U.K
on 16th Feb 2016
The remaining £3 should remain as credit so you can use it as
the standard PAYG tariff anytime.
Reviewed by Phil
from uk
on 28th Jan 2016
A week after switching to Asda I can still only make calls, I cannot
recieve either texts or calls. I was left for two days with no service
at at. I am now regreting the move.
Rating:
Reviewed by bam
from England
on 24th Jan 2016
It's so cheap.
Rating:
Reviewed by Dan
from UK -Bournemouth
on 14th Jan 2016
Love asda, please ignore all negative feedback. cheap and reliable,
never had an issue and I am on the £7 bundle and I am pleased
with what I get, I am a very high user of texts too so this bundle
works really well for me,
Please try If you want to save
some money and still get great service.
Rating:
Reviewed by Anna Sadler
from Uk
on 13th Jan 2016
I have never been happier with a mobile phone provider! Staff are
always so helpful, it is easy to top up, just spoke to Patrick who was
so helpful, advised me to drop my bundle from £10 per month to
£7, I use my phone a fair bit so this seems such good value -
thank you!
Rating:
Reviewed by Wes
from Uk
on 8th Jan 2016
Impossible to top up .... Rubbish customer service and asda has the
cheek to ask for your feedback , you call it very poor and they don't
even contact you , stay away
Rating:
Reviewed by Alan.
from United Kingdom
on 29th Dec 2015
After reading a number ( mostly negative ) reviews regarding ASDA
mobile, I decided to give it a go anyway. I am very pleased that I
did. The cost of texting is only 4p a go which is a lot less than my
previous company charged me. I had something of a problem last
evening, & sent an e mail to them. I received an automated reply
very quickly & the matter was fully resolved by 11am today. Thank
you Patrick & Rebecca for your help. These two could not have been
more helpful if their lives depended on it!!
Rating:
Reviewed by Weed
from England
on 8th Dec 2015
When trying to top up by phoning 2732 and using the credit/debit card
option I get the message, 'Sorry, the system is unable to access your
information'. Additionally their support line is closed more than half
the time.
Rating:
Reviewed by Pierre
from U.K
on 5th Dec 2015
Update from my original review on 30/10/15. The signal problems &
other issues i complained about have resolved since first joining them
so at the moment it's pretty good & hope it continues that way. As
other reviewers have said it must vary region to region.
Giving
them 4 stars now!
Rating:
Reviewed by Emmanuel
from England
on 19th Nov 2015
PLEASE JUST STAY AWAY!sounds cheap but it comes with a price.
1.
You can't trust the customer services, 99% of what they tell you is
just lies. They are just there to make a fool out of you.
2.The service is that bad,I was told my number is gone missing after
making a transaction from an Asda sim to another Asda sim and the
funny part is, I was told THEY CAN'T DO NOTHING. Seriously? One of
them even had the gut to tell me to call my former service to ask them
because they had the original number. Which is not possible cause I
have stipulated a new contract with Asda and they have a new pac code
for the number,making them responsible .
3.Text
messages,incoming calls don't' get through often.I learnt some other
peeps have already complained about that too. So just stay away.
4.These people are just liars. JUST STAY AWAY. one person tells
you a liar and another tops it up.Bullshits. Everyone of them have a
different lie to tell. Was told by them oh will are call you to notify
you of any changes which has never happened. When you have an
issue,they don't really care. Just STAY AWAY! Some has even pretended
to be the technician,another time I call, I'm told it's not possible
to speak to the technicians. just lies to keep you on the phone and
ramble. They won't even take not of the issue.I spoke to 4 different
people and the 5th one told me there's not record of whatever I am
saying. But the previous ones told me they have notified the issue.
5.One of the worst customer service out there.I mean the
worst!!Arguing for nothing and getting angry for no reason. If there's
someone to get angry it's the client paying for something which they
are not receiving. They are not just professional.
The
list is infinity and just stinky. JUST STAY AWAY,I wouldn't advice
anyone to make a transaction to ASDA!
Rating:
Reviewed by Chris P Bacon
from England
on 15th Nov 2015
I do not know why there are so many bad reviews on here as I have
never had a problem with it. Bundles are as cheap as chips, all you
will ever need and signal is great.
Compared to the rip off PAYG
cost I was previously paying this deal is excellent with the peace of
mind of never running out of credit or texts. Would highly
recommend.
Rating:
Reply by Robert
from Englsnd
on 22nd Apr 2017
Hi chris I know this is a little late but I think most of the negative
comments is from giffgaff customers because they want people to go on
there network.
Reviewed by F,Chilvers
from England
on 11th Nov 2015
so much for sainsburys dumped with a text message gone back to Asda
got sim&card linked it with services good signal& internet
Rating:
Reviewed by KENNETH KITCHEN
from LINCOLNSHIRE ENGLAND
on 10th Nov 2015
I WOULD NEVER ADVISE ANYBODY TO GO ON ASDA MOBILE SERVICES
INSTANCE ,
MY INSTANCE HERE .
I phoned customer services
because I had a problem hearing every word spoken to me on thier
mobile phones I was told by asda mobile customer services to take the
phones back as it could be a fault ask to test another pair so I did
welwel
I was spoken to very arangantly and nastaly you know
something like you have just stood in .
Well because I had used
the phones and the sim card they was not prepared to do anything guess
what I did asked for my pack code and went to TESCO . GREAT STAFF I
had a problem with tesco etop up went into tesco sorted there and then
11 out of ten now on tesco I ADVISE ANYBODY PLEASE DO NOT USE ASDA
MOBILE THER ARE LOTTS OF BAD COMENTS ON THE NET ABOUT THEM PLREASE
READ THEM BEFORE YOU VENTURE INTO A WORLD OF HELL.
Rating:
Reviewed by Godfrey
from Norfolk england
on 10th Nov 2015
Since being on Asda had no problem good signal for voice and internet.
Excellent value can't comment on customer service as not used it,
would recommend.
Rating:
Reviewed by Mitco
from Uk
on 2nd Nov 2015
ASDA mobile is worst service I've ever used. Regularly don't get phone
reception or Internet services even though I live in the city. On my
way to a job interview and using Google maps. lost Internet services
and ended up late. You just can't depend on it. I've also had lots of
top up problems.
Rating:
Reviewed by Geoff
from UK
on 2nd Nov 2015
I switched to Asda from Tesco a few years ago for a cheaper deal,
which was with the same network, Vodafone. Service was pretty good.
Last year's switch to EE was poorly managed and caused a bit of hassle
for a couple of weeks. However, now that's history and the service is
superb in my experience. My phone is never without reception, whereas
with Vodafone there would be dead areas, especially indoors. I'm on
the south coast - maybe it's different in other parts of the UK.
Rating:
Reviewed by Pierre
from U.K
on 30th Oct 2015
EE signal problems since i connected with them. Txt's coming late
& some not getting sent! getting same txt's from previous days
& sometimes going straight to voicemail when phone is on! Prefferd
the sainsburys moblile network with vodafone had no probs with
them.
Rating:
Reviewed by mike
from UK
on 12th Oct 2015
hate it got a new sim a year and a few month ago and now its been cut
off like why
Rating:
Reviewed by poul
from grimsby
on 10th Oct 2015
very poor and this customer service.... . no never again
Rating:
Reviewed by john
from hull
on 10th Oct 2015
rubbish customer service
Rating:
Reviewed by Andrew
from Germany
on 8th Oct 2015
Absolutely diabolical to put it simply. From day one of using Asda
mobile I have had nothing but problems topping up, continuous text
messages coming in telling me my balance, (23 in under 10 hours,)
customer service representatives telling me things that aren't true.
How they even put one foot in front of the other is beyond me because
this has got to be the worst mobile phone company that has EVER
existed. Too many technical difficulties, poor service, and lies is
how I would sum up Asda mobile. Warning to anyone considering using
them in the future. DON'T!!! Look elsewhere and save yourself the
headache, time, trouble, and money.
Rating:
Reviewed by David
from UK
on 18th Sep 2015
Have for the last wke been having Unable to connect to server, have
looked at all the settings,had this problem before and contacted ASDA
Mobile all we get is check your
settings the settings are as
stated ok, so why is my phone
saying this unable to connect to
server. is their a problem with the system again like the one
everybody had when they changed from Vodaphone to EE.
Rating:
Reviewed by Jim McMahon
from england
on 11th Sep 2015
The asda mobile signal is rubbish, I get no signal in the house or
when Im at work, changed phone 4 times still rubbish. It used to be
good on the old vodophone network.
Rating:
Reviewed by Dee
from uk
on 9th Sep 2015
I'm not a happy bunny, been trying for the last 15hrs to top up my
phone . bought a £15 Voucher, all I get when I call 2723 Is
regret this service is temporoly unavailable. We are sorry for any
inconveience this mast cause.. .. Dahhhh I have no phone and no way of
getting one. No information about when this system is lightly to be up
and running. NOTHING ABOUT WHAT WE CAN DO ..... Asda dare you answer
this.
Rating:
Reviewed by Emily
from UK
on 7th Sep 2015
ASDA claims to have coverage over 99% of the UK mobile network, am I
the 1% they don't cover because I know for sure I don't get coverage
in 99% of places I go. My phone is a windows phone so needs reception
and internet for most tasks, this is just not possible with EE. It
makes me feel bad knowing I had to give this review 1 star but no
stars isn't an option unfortunately. I would DEFINITELY would not
recommend EE through ASDA to anyone and I know I wont use it again!
Its appalling!
Rating:
Reviewed by Chris
from uk
on 7th Sep 2015
Brought a bundle for my holiday in north Wales for the internet usage
to keep in touch with my family. Had no reception anywhere I went,put
it down to been out in the sticks. Got home and still find it hard to
get reception. my bundle runs out today and I've only used 34mb.
Absolute waste of money, come on Asda you shouldn't be selling
services that you cannot provide, Will be looking for a different
provider when I upgrade my phone. ADVICE don't waste your money with
Asda.
Rating:
Reviewed by R hughes
from Wales
on 1st Sep 2015
Now they use EE the service is rubbish no signal no charity or comp
text. go back to Vodafone before you loose all your customers.
Rating:
Reviewed by Kay
from UK
on 28th Aug 2015
Waste of even one star. Lost my cherished mobile number as was not
told that after 90 days of no OUTGOING calls, the SIM gets suspended.
Asda telephone support had no clue about this EE catch and wasted time
trying to to recover it. By the time EE got involved, the number was
out of my hands. Furthermore, both Asda and EE had not 'reference' on
their system to the cherished number - just a SIM number but nothing
they claimed connected it to the number itself (which was previously
ported across from Orange). I had had this fab number with Orange for
over 10 years - but lost it with Asda Mobile in 90 days. Customer
Service is absolutely shambolic. This truly is a bad set up and I
would never recommend them, purely on the basis that both Asda and EE
is an incompetent and amateur partnership trying to compete with their
more experienced competition.
Rating:
Reviewed by Dave
from UK
on 18th Aug 2015
Since Asda switched to EE service is appalling. Very difficult to
connect phone calls and virtually impossible to send texts. I have to
wander around my garden in all weathers trying to pick up a signal.
Rubbish!!
Rating:
Reviewed by Denny
from Scotland
on 2nd Aug 2015
Can't text to 5 digit numbers since moving to EE. Also I could not
find anywhere that would accept my Top up card in Bluewater shopping
centre - not even the EE shop!
Rating:
Reviewed by mariano
from italy
on 1st Aug 2015
very very good
Rating:
Reviewed by gracie
from England
on 28th Jul 2015
Since changing to EE Asda has gone right down the pan, I can no longer
send or recieve multi media messages you can't text 5 digit numbers
such as the ones used for charity donations info or competitions,
sometimes my service vanishes then reappears with no explanation and
as for the £7 bundle they recently text me about...its con. None
of the shops are set up for it knowing nothing of it when you call the
helpline they say you have to top up £10 then call them they'll
do it and you'll have a spare £3 credit!!!! They claim its due
to the company that sort the bundle didn't talk to asda properly about
it.....rubbish.
Rating:
Reviewed by Alison
from UK
on 15th Jul 2015
Two BIG annoyances with the current system, since ASDA switched to EE.
Before that everything was hunky-dory with Vodafone.
(1)
Voicemail switches itself on whenever I go abroad, in my case to
Europe. They finally admitted it was not just me getting the error, so
they know about the problem, but as with other issues, they've done
nothing about it.
(2) You cannot text 5-digit numbers (8xxxx)
used by many services e.g. BBC radio, or, yes, as noted below,
donation centres. Again, they know about it but have done nothing
about it.
So, like many others I and my husband will be moving
to another provider once the credit has run out. These people are
pathetic. If I could give 0 or negative stars, I would.
Rating:
Reviewed by Sheila
from UK (Cumbria)
on 24th May 2015
Since the transfer from Asda Mobile to EE, the signal in my area,
(Eden valley, Cumbria) is almost non-existent. I have to hold the
phone out of an upstairs window, if I want to try to send a text, and
that often does not work.
Rating:
Reviewed by jaxe8
from uk
on 16th May 2015
tried to move my number from Tesco mobile to asda. gave pac code and
my number stopped working Wednesday 13.5.15. promised it would be
reconnected by midnight. phoned thurs still no service and they have
no idea what is wrong. they will check and phone me back. phoned back
Friday, they will check and phone me back before they finish at five
pm. I phoned back at five fifteen as not heard. told there is a
technical problem, but they don't know what but its been escalated the
day before so wont be long. will phone me back tomorrow - Saturday -
to keep me informed even if no news. I phoned them just now. . . there
wouldn't be any news today as the relevant department don't work on
Saturday or sunday. however after talking to the tech dept they could
tell me that Tesco have not transferred all files they need to port my
number. so I phoned Tesco - oh yes they have!!!! stuck in middle. its
a new business and losing calls. I cant make or receive calls or
texts. in fact have no service at all. asda response is that no idea
how long it will take, just that it will be done asap. but when I
asked if it would be weeks, months or even longer I was told it
wouldn't be that long, but they really don't know. nor do I get the
feeling they really care!!! I did ask if I could revert to Tesco
mobile, but apparently I have to wait for number to work, then request
a pac code from asda and port number back again!!!!! I am now in the
situation where I have to decide whether to hold on, or spend upwards
of £200 getting new signage on van with a new number, plus
amending all advertising!! my advice is, it may seem cheaper to
transfer, but just stay where you are, its a whole lot less stressful
for a start!!!!! any suggestions for getting any kind of result from
asda would be gratefully received!!!
Rating:
Reviewed by Chris
from UK
on 2nd Apr 2015
Like other users I mysteriously lost my mobile data service from Asda
Mobile about 6 weeks ago only to find it had returned today to the
same SIM with the same APN settings. Despite calling customer services
several times, I received the usual excuses. One agent was extremely
abrupt and another clearly couldn't understand simple fault finding
processes. A third told me to 'go and buy a new SIM card'. Like other
users I will be moving to a different network once my credit is used
up. For voice and txt's the service has been OK but don't rely on the
data service or customer services to help you.
Rating:
Reviewed by Shan
from England Nottingham
on 29th Mar 2015
The Nano Sim and Micro Sim was sent to me very quickly but doth don't
work properly!
I can only make phone calls but when
others try to ring me it's goes dead or straight to the voice
message.
Wish I looked up this before buying any
credit!!!
Rating:
Reviewed by D Wallis
from England
on 27th Mar 2015
I bought a Huawei Y330 phone from ASDA in September, and use an ASDA
PAYG SIM.
Data coverage seemed a bit erratic for a while
(I live in a rural area in Wiltshire) but from the middle of February
until yesterday (six weeks)I had no internet connection. I tried
taking the SIM out, switching to another ASDA SIM that I had spare,
resetting the factory settings, a hard reset, downloading the internet
settings from EE, speaking to the ASDA support team and visiting an EE
shop.
It didn't matter whether I was in the countryside
where I live, in a nearby town or in my closest city, I could only
access the internet using wifi.
Yesterday the internet
signal magically reappeared, long after I'd given up trying to correct
the problem myself and after I'd assumed I must have a hardware
problem.
I'll use my remaining credit and switch to a
different service supplier. The last six weeks says all I need to know
about ASDA Mobile.
Rating:
Reviewed by nigel
from uk
on 27th Mar 2015
I repeat the views of others. Asda are contemptible and hav stolen my
money. But despise them.
Rating:
Reviewed by Julie
from mansfield UK
on 22nd Mar 2015
I don't think I have ever ever come across a worse network than Asda
mobile. To be fair they were good when piggybacking vodaphone but now
they have switched to EE ... Forget they exist. I bought an Asda sim
for a Sim Free phone which was accepting Giffgaff no problem. Put the
Asda sim in ...INVALID SIM. had already bought a £10 top up.
Immediately went back to Asda. "Sorry we can't refund top ups!!"
Excuse me ...this thing don't work!! Assistant then put orange sim in
my phone.... Lo and behold it worked!!! The problem is with EE/ASDA
SIM CARDS.
Rating:
Reply by Chris
from Uk
on 16th Apr 2016
The problem is the phone!
Reviewed by Chris
from UK
on 7th Mar 2015
We purchased two PAYG phones and one sim from Asda over two years ago,
for use as emergency backup phones in our cars. We had no problems
until the recent move to EE, since when its all been downhill. The
final straw being all three Sims being listed as invalid and all
remaining credit taken,(Stolen). I contacted their technical services
to try and get them reinstated without any success and was told I
would need new sims and new top up vouchers. I feel I have been to say
the least badly short changed and think the standard of service
appalling. I intend to complain to both trading standards and to OFCOM
about their appalling service. Meanwhile I will transfer to another
hopefully more creditable provider and frankly intend to avoid ASDA
from now on. Like many others their service rates far less than one
star.
Rating:
Reviewed by moretea4mikey
from UK
on 28th Feb 2015
I don't like to bleat on but this was the straw that broke the camel's
back. It's Comic Relief time again and I tried to donate money to
Comic Relief by Text on the Asda Mobile Network.
I could
not do so and so I contacted Asda Mobile to see what the problem
was.
Here is the relevant section, cut and pasted from
their e-mail of explanation.
"With regards to the text
messages that you've been trying to send to charities like Comic
Relief, this is not a service that we support at this time. Therefore
any texts sent to a shortcode number, except our customer service
number 2732, will fail."
Pitiful isn't it. I don't know
what Lenny Henry would make of it.
Rating:
Reviewed by moretea4mikey
from UK
on 25th Feb 2015
I was on Asda Mobile and all was well, then they moved to EE last year
and it has been down hill from there. Firstly my phone refused to work
when I was in New York (it worked fine before I went and when I got
back to Heathrow). The massive ( thanks for moving with us to EE
bundle of minutes, texts and data ) seemed to evaporate far quicker
than my actual usage. Then recently my Mobile Internet failed without
warning. Thought it my be my phone so I used a Sainsburys Sim in my
second slot which gave me 3G Mobile Internet no problem. I re jigged
the settings for the Asda Sim several times and eventually managed to
get Mobile Internet but not as a 3G connection.
It's enough to
give a bloke a severe attack of the ' Screaming Ab Dabs '
Rating:
Reviewed by Ricky Jamo
from U.K
on 24th Feb 2015
Sent voucher code to the number well within the end date. Messages
failed so I attempted to call their cust svs but their call centre was
closed until the following morning.
When I did get round
to actually finding the time to come back to this, it was passed the
promo date. Hardly my fault your system failed to send and your cust
svs shut:
Rating:
Reviewed by Joan
from England
on 22nd Feb 2015
I have been with asda Mobile for 4 years and the first 3 years was
perfect but since they moved network from Vodafone to EE its been a
nightmare. every time I want to make a phone call it says limited
service. asda mobile is the biggest load of rubbish out. when my money
eventually runs out I will be going to a different network. Asda will
be losing a lot of customers and going downhill with Tesco.
Rating:
Reviewed by sue
from england
on 19th Feb 2015
Ok. But have spent 3 days not being able to call any one including
Asda mobile as credit ran out so can only topup from my landline but I
don't get hmtte i8pm and the lines are closed then.
Rating:
Reviewed by kaj warming
from uk
on 13th Feb 2015
transfering to Asda EE including my old number very easyand
fast....
coverage better some places, but can be very erratic,
signal strength going from zero to 4 bars, do Asda read these comments
or are we talking to ourselves??
Rating:
Reviewed by Harry Clay
from England
on 3rd Feb 2015
Can't make any calls and get message saying wrong number dialled,
although phone will receive calls. Dial 2732 and get electronic beep.
My top up credit seems to be lost. An annoying waste of time so will
try another network.
Rating:
Reviewed by carolinepreston
from england
on 28th Jan 2015
Changed from o2 to asda mobile so easy everything went smoothly kept
my old number it was ported over less then 24hrs later my mum swapping
too well worth a ten pound top up helpful staff thank you asda happy
customer.
Rating:
Reviewed by chelle
from uk
on 25th Jan 2015
Told to ring 2732 to top up voucher but cant get through been trying
all afternoon.
Rating:
Reviewed by Geoff Beaumont
from uk
on 9th Jan 2015
Used pac code to port my number from Sainsburys over to asda. So
simple to do spoke to a very helpful member of the customer services
at Asda she told me it would be ported across in two days and even
gave me a time of 3pm it was completed at 2.30pm she even took mt
swipe card number to enter it but it would not work,Rang me back three
hours later to tell me it had been completed.
Also she put me my
free £20 bundle on hows that for first class customer service ?
WELL DONE ASDA.
Rating:
Reviewed by p.fox
from uk
on 8th Jan 2015
Thought I had found a great deal from asda mobile,how wrong I was !
Left virgin mobile for asda due to free £20 bundle on payg.Tried
to take my old number with me but been a week now and still no
joy!despite being told it would only take 24 hours to transfer, also
signal is weak to nonexistent in my home or anywhere else for that
matter,taken sim out and binned it(best place for it in my view ) and
installed GIFF GAFF which is brilliant and cheaper. My advice is to
leave adds mobile well alone!
Rating:
Reviewed by ICB
from UK
on 8th Jan 2015
Same problems as AMG. Been waiting a week for my old number to
transfer. Still not working and just been told it could be another six
days at least. Appalling standard of service.
Rating:
Reviewed by AMG
from N Ireland
on 7th Jan 2015
Terrible trouble with this network. Provided pac code for old number,
and I have been waiting 4 days with no service. My old sim no longer
works, so I am unable to access any messages. If this is not resolved
within the next couple of days, I will be requesting a pac code to
move elsewhere. Can anyone suggest what regulatory body I could report
these issues to? It would appear that this network is not fit for
purpose. I would be safer trying a string and yoghurt pot- I may stand
a better chance of making a call.
Rating:
Reviewed by parker
from uk
on 4th Jan 2015
cannot access my voice messages and no one ever answers you
i
have voice messages and cannot listen to them
if you ring
or text the network for information you cannot get any as no one is
there to help like other mobile phone companies as you are left to
work out things for yourself. it is a cheap form of a mobile network
more suitable for just text messaging
Rating:
Reviewed by Fred Ray
from The United Kingdom
on 31st Dec 2014
"Sorry this webpage is blocked, please go to ASDA with your
passport"...
Rating:
Reply by Tiptop
from Uk
on 16th Apr 2016
Only right too! Its to protect our kids from adult sites.
Reviewed by Andy
from UK
on 13th Dec 2014
Since ASDA Mobile switched to EE the phone connection has been poor.
Network service is frequently restricted or unavailable.
Rating:
Reviewed by grahame
from uk
on 13th Dec 2014
Adsda mobile is absolutely useless. When they were with Vodafone they
was a good network. I stayed with them and went to ee what a nightmare
my mobile keeps saying restricted service so sometimes I am unable to
ring anyone. Also I am unable to send photos and use the network. When
my money runs out I will be joining another network. Also the asda
help line are run by a bunch of morons who do not answer your
emails.
Rating: