Asda Mobile

In a nutshell

Last updated March 2019

Asda Mobile is a virtual mobile network, using the 4G EE network to supply its services.

User questions

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When on my Asda mobile making a call it says in call and also it doesn't ring either.

Asked by Nazmeen kasim from United Kingdom on 16th Aug 2018

Why are we having trouble with our mobile on Asda E E went down on Sunday and still not good now it’s Monday 23rd July?

Asked by Julia mckenzie from England on 23rd Jul 2018

Festive bundle does not work?

Asked by will from uk on 16th Jan 2018
ive bought the festive bundle on the 11/01/2018 for my iphone 6
asda text me saying the bundle was active But on trying to conect i didnt get no wifi
i telethoned them and they advised me to reset my setting and clear my browsing history i did this but still got no wifi
i telethoned them again and was told i may have a 3G sim and need to replace it with a new sim
they said they would send me one out on the 11/01/2018
on their bundle site it says it will be delivered next day and today the 16/01/2018 it still has not arrived.I have now lost 25% of my bundle time
When i menchioned this to the adviser she said yes but you’ve some of your bundle
i replied yes the only telephone calls ive made are to you.
she replied no you have another number on your account you called.i said yes but i didn’t get through
she replied yes but that still stands that youve started to use this bundle.
my argument is i should have been adised i would need a 4G sim on the site one buys the bundle from.I asked for a refund but she said we dont give money away,Ireplied yes but you expect me to give my money away and i’m only on state pension.

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Asda Mobile user reviews

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