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BT Mobile

 In a nutshell  

Date: June 2015

BT Mobile is a virtual network making use of EE's network to provide fast 4G access, plus free, unlimited access to BT's Wi-Fi hotspots in more than 5 million locations around the country. BT Broadband customers receive a monthly discount on their bill.



When you join BT Mobile, you choose between three Sim-only plans, depending on how much data and talktime you need. All three options are 12-month contracts, and you can choose a monthly spending cap to control your costs.

In addition to calls, texts and internet access, BT Mobile also gives you access to BT Sport Lite content including live Barclays Premier League matches, Aviva Premiership Rugby & SPFL via the BT Sport app.

User questions

Sorry - questions and comments on this page are now closed.

Can you use this package abroad in the Europe/EU?

Asked by T. ARMOUR from UK on 23rd Feb 2016

Reply by Pete from UK on 2nd Jul 2016
Yes after youve paid your bills for 6 months.

Reply by DM from UK on 10th Jan 2018
Yes you can.
When you sign up for any BT mobile deal it includes “Roam like Home” and this allows you to use your allowance in any of 47 EU countries.

BT Mobile user reviews

Sorry - reviews and comments on this page are now closed.

Average rating from 4 reviews:

Reviewed by Mark from UK on 11th Jun 2017
Been on BT mobile for about 10 months now, no issues, great service everywhere I have ever been. Just a point surely they are no longer a virtual network as EE, is owned by BT now, shows as EE on the phone as well. All in all great service and as a BT broadband customer I get a £5 discount.

Reviewed by Dave Gibson from U.K. on 14th Nov 2016
I've given up on bt as a company. Having to wait for my phone line and bt broadband to be fitted for over 4 months on a simple home move I tried to remain loyal as a customer to take our 2 mobile phone packages today. Not only do they not recognise me as a customer they told me that I don't live in my new home despite being billed from it they insisted that I live at an address that I have never lived in. get your act together or move over and give the job to someone who knows what they are doing. To late for me though as I've moved on.

Reviewed by WR from UK on 11th May 2016
Truly awful!

I have three accounts with BT and tried to port over two numbers:

1. Port did not happen, charged another months line rental by EE. Port eventually happened 14 days overdue.

2. Unbelievably, I entered the details on BTs website to ensure they were correct, but they ported the number to the wrong sim. Deleting my mothers number completely and disconnecting mine. I even called them 24 HOURS before the port to tell them they were porting to the incorrect number, but they still went ahead and ported it.

Now BT have disconnected ALL the numbers and have sent out new sims, which take A WEEK to arrive. No apology of course. No phones for a week.


Reviewed by DEE from ENGLAND on 7th Jan 2016
Terrible... No stars. Only had this a few days but cancelled so many problems.the worse is trying to get through to an adviser I was on the phone for just over an hour trying to get a problem sorted got sent to 3 different advisers, having to be re queued each time, the last one couldn't help either so had to call me back I was told to go back to the shop I brought the phone from as it was my phone that was at fault. Took it back no it was BT so just cancelled, couldn't go through that every time I wanted help, No face to face contact.

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