Everything Everywhere (EE)
In a nutshell | ||
![]() Last updated October 2013 Everything Everywhere (EE) is the first 4G mobile network in the UK. |
Summary
Formed by the merger of T-Mobile UK and Orange UK and owned jointly by Deutsche Telekom and France Telecom, Everything Everywhere Limited is the UK's biggest communications company.
EE's 4G service launched in 11 UK cities and is now rolling out across the country. If you move out of 4G coverage, your phone will automatically switch to 3G or GSM.
4G speeds up to 100Mbps are theoretically possible, but in practice, download speeds of 12 - 15 Mbps are expected. Typical upload speeds are 5-6 Mbps. That's still a lot faster than typical 3G speeds. This extra speed will enable more use of the mobile web, especially video streaming.
To make use of the 4G network you'll need a 4G LTE-compatible phone, tablet or dongle. EE uses LTE Band 3 (1800 MHz). You can also use a 4G mobile broadband dongle.
User questions
Sorry - questions and comments on this page are now closed.
Opening mms?
Asked by mohammed.mustefa
from 0908318043
on 10th Sep 2018
Looking for a new provider inn my post code bh119ep?
Asked by Mrs S . Bond
from bournmouth
on 11th Aug 2017
Everything Everywhere (EE) user reviews
Sorry - reviews and comments on this page are now closed.
Average rating from 121 reviews:
Reviewed by Mark cooper
from Uk
on 14th Jul 2017
Having been a happy EE customer for years your coverage has got worse
and having rang for the umteinth time you can still not tell me when
it will be up and running again. You say I have to give you 30 days
notice to end my contract which I am already out of will never use EE
again totally dissapointed with the circus that goes on there you
should get a ringmaster to look after the clowns please feel free to
contact me any time.
Rating:
Reviewed by Redfitzy
from United Kingdom
on 30th Mar 2017
I switched to this network because I bought a second hand phone locked
to ee and so far seems good I have no problems at all apart from I
don't get as much data as I did with o2 and also I miss o2 app as
gives lots of deals so when I can I'm going to get phone unlocked and
put my o2 sim back in that's not knocking ee it's great just I prefer
o2.
Rating:
Reviewed by Robert
from United Kingdom
on 13th Mar 2017
Due to complete a 24 month contract. I have been with orange/ee for a
number of years and would classify myself as a loyal customer. However
when looking at upgrade deals, they are offering secondhand mobiles
(good as new) with hardly any offers on usage. When I contacted them,
they said to be offering the best network they could not offer deals
like other providers. I have the email as proof. They keep phoning me
during the day despite the request for them to call after 5pm. I will
be leaving ee and my wife will be following suit. In my calculations
they have lost approx £750. The market is wide open and need to
compete with better deals for loyal customers. Not good business
acuity in my mind.
Rating:
Reviewed by Kaye
from UK
on 28th Feb 2017
I opened a new contract with EE as I thought it would be easier in
order to keep my number, for 10 days I had to call them daily in order
to be passed around to different departments and fobbed off with it is
in progress and will be sorted by tomorrow until I wanted to cancel
the contract as I was still in the 14 day cooling down period. However
because I took out the contract in store they would not let me return
it and so now I am stuck with a 24 month contract with a company I do
not want to pay any money to and 18 days after taking out the contract
my new number still hasn't been transferred. The customer service has
been appalling and hey have not come through on any of their promises.
Other phone companies provide far better service so I would recommend
going with them as EE clearly just care about their profit.
Rating:
Reviewed by Steve
from United Kingdom
on 1st Dec 2016
Was an EE pay as you go customer for 2years when they called me with
offers for contract. We decided on a contract and was told I would
have £15 that I topped up a week earlier credited off my first
bill.
When my first bill came in their was no credit. I
figured a simple mistake ill just call them. The customer service
agent said I would not be getting the credit because I had used most
of my data and minutes in that week. I told them they knew the figures
when they offered me the contract and cant just move the goalposts
after id signed.
I gathered some information then called
back to make a complaint and get the actual figures for my useage as
they seemed way off. The new advisor said the figures arnt available
to them and she doesnt know where the other agent got them from. When
asked if I could be put through to complaints department she promptly
credited my account.
Although I eventualy got what I was
promised I was not happy with the way it was sold and handled. It made
me feel like I was begging for something I didnt deserve. This is all
within the 1st 7days of the contract. Thankfully I am in the cooling
off period so will be cancelling.
Rating:
Reviewed by Ruby
from GB
on 15th Nov 2016
Very pleased with ee. Nothing to add really.
Rating:
Reviewed by Simon S
from U.K.
on 13th Sep 2016
Very good at the start but then problems atop problems. Speaking to
them I was told to call Apple because iPad might not be supported
(really?) then so many mast failures offered as the reason for no
connection to 4G mifi. In a three week period I phoned EE almost daily
but no response worked. Finally the MIFI was shown to be faulty and a
new unit later (so 5 racement units later I have a passable but not
stable signal - could go off any time.)
If I could offer a tip,
don't be put off by their level one or two folk - keep going and
insisting on speaking to someone who can help. The only people who
helped me were in their Welsh office. The Newcastle office guy said
(with laughter) "well I can cancel the device if you want". I'm sure
EE are ok with losing customers, I'm checking with their sales
director.
BTW anyone else been given the thin or fragile SIM
card story? The incompatible iPad? The 'it must be your fault' line?
Do they roll their own reasons or have a script?
Fine so long
as everything is fine and some good people genuinely attempting to
help. EE management should get over to S Wales and let the folks there
show how good customer care can be.
Rating:
Reviewed by Ian
from UK
on 20th Aug 2016
Hello, I recently purchased the £19.99 sim only deal with EE. My
main reason was because of the 16gb of 4g data per month. Looking
around this was far the best value I could find. So far my experience
has been very positive. The signal around my home & work commute
is strong & consistent. But by far the best has been the data. Wow
4g is superb.
I regularly have over 60 mbps & so browsing on
my phone is so smooth & quick.
Rating:
Reviewed by lakshmi
from india
on 12th Jul 2016
Hi I dnt think anyone had wrote such review before. But its nt for EE
however its for EE customers. I m an indian I work for EE. Before I
say anything let me tell u ma English might not be as good as urs or
may be its nt grammatically correct but whatever ill write below I m
very sure that u will understand it. Here when I say You I m referring
to all my brothers and sisters in UK. Guys I really love to speak to
someone who is thousands of miles away in a completely different and
beautiful country. When I speak to customers I really love to know
more abt UK. Every country is unique and has different culture.. I m
really sad and m crying from depth of ma heart today. I hve got a
customer who dont want to speak to any indian. She was nt even ready
to give her name.. I felt so terrible , she called in and started
saying in a very sarcastic tone that she dnt want to speak to any
indian. I just told her my name and asked how can I help her? She
straight away asked me to txr her call to any British agent.. this is
just one of the experience s and ihve got lot of such experience in ma
2 yrs career with EE. I know u guys are frustated sometimes nt happy
with service and many more reasons.. but we r here to help u. Problems
come with solutions. M nt able to say exactly what m gng through but I
m getting humiliated every day being Indian. I have to pay bills and
send money home. Lot of times I thought ill leave the job but I cant
do that. People whoever reading this message can u pls pass on my
voice.. pls let my brothers and sisters in UK know that m also as
special as they are. I have same feeling and emotions. I hve self
respect and I also love ma country. Pls dnt have any perception in
advance before u speak to someone. Give them a chance atleast.. we
really work hard all the day. U hve no idea what all we have to go
through everyday. But we can help each other.. please.
Rating:
Reviewed by Jenny
from uk
on 8th Jul 2016
Very happy with EE. Always a strong signal & fast internet.
Rating:
Reviewed by Momo
from UK
on 19th Jun 2016
We had no choice but to go with EE as they took over Orange - they
tried to assure me everything would be the same but it isn't. We have
insurance on our smart phone which we pay monthly for and the deal is
that you receive a replacement phone if your claim is accepted. Our
claim was accepted last Thursday and the phone was supposed to arrive
the following evening between 6 and 10pm. It is now Sunday evening and
we are still waiting as they sent it to the wrong address on Friday
and Saturday evenings as their staff didn't pay attention to the
correct address on the drop down menu. At my wits end and after
numerous phone calls I get through to a 'manager' who couldn't even
repeat my mobile phone number back to me correctly but did say that I
wouldn't be charged for not being at the wrong address - this is the
level of untrained staff you are dealing with at the insurance company
and they are just not fit for purpose.
Rating:
Reviewed by Bob
from uk
on 30th May 2016
I have only recently joined the mobile world after nagging from my
daughter therefore my knowledge is very small. I went with EE on pay
as you go on the advice of a neighbour & so far its been
excellent. The signal on my phone is always strong & calling is
always nice & clear. I cannot comment about the internet as my
phone is not set up for this.
Rating:
Reviewed by drewbe
from uk
on 25th May 2016
I started out on one2one years ago then went to virgin mobile then
dropped onto t mobile with another phone on orange, since t mobiles
early days as then known as one 2 one and virgin using t mobile as a
virtual network, i found coverage first class with little difficulty
in making calls in most places even up in the hebrides ! the gripe i
have with orange is annoying texts reminding me i have not topped up
as yet in any given month, and t mobile dont do this, but it can take
longer for credit to show with t mobile, and this week was the worst
yet with a call to CS as my credit was not there after 30 mins it
actually was going to take 2 hrs as t mobiles systems were being
updated during the day, of which if my phone was to have zero credit
then i would not be able to use for that 2 hour window. so that was a
black mark to t mobile, i would say despite oranges sms reminders they
have a better overall experience.
Rating:
Reviewed by sam
from London
on 16th May 2016
Can't understand the negative reviews about poor customer service.
Surely one buys a contract or pay as you go and that's it. I've been
with T mobile and now EE for many years and in all my time I've hardly
needed to contact customer services and when I have its usually
painless and quick.
As for EE now it's been excellent. I travel
all over the country for work and the signal is always strong in all
parts of the UK. What else can I need?
Rating:
Reviewed by Dave C
from England
on 11th May 2016
I've been with Orange from the start and have a 07973 number my
loyalty discount is ending and Orange are stopping giving loyalty
discounts to get consumers to change to EE and my monthly cost was
going up to £9.99 and would be transferred to EE with NO Orange
magic numbers.
I think they are doing away with Orange so I will
looking for a new supplier.
The coverage is very good but
consumer service is rubbish will be looking for someone who uses the
EE network at a reasonable cost with hopefully good consumer service.
Why don't EE/Orange answer reviews like other supplies very
strange.
Have given 1 star should have been minus 5
stars.
Rating:
Reviewed by JACK
from UK
on 11th May 2016
Best mobile network by a mile. The data speed is superb & always
find a strong signal.
I've just received a free Samsung s7 on
my new contract all for £25 per month well pleased.
Customer service was excellent & very friendly negotiating my new
deal.
Rating:
Reviewed by Daniel
from Northern Ireland
on 8th May 2016
Very very bad customer service! I am small business owner, my brand
new phone is faulty, I pay insurance and I'm told I'll get a new one
at some point tomorrow!! Disgraceful when I'm paying £80 a
month! I wouldn't recommend this network at all!
Rating:
Reviewed by Barbara
from UK
on 27th Apr 2016
I bought my first smartphone earlier this year which came with a
"free" £10 bundle from EE. I was annoyed to find that this
bundle doesn't allow me to send the STOP text you need to do to opt
out of some company's marketing emails. As my usage is very low, I've
decided to switch. Now find I cannot get my PAC code either without
paying them as this call isn't covered in the bundle. Found a landline
number to ring and got through straightaway, but the operator wouldn't
give me a PAC code unless I gave him the number of my new SIM card,
which I haven't yet got.
Small irritations in the overall
scheme of things, but I feel they are just trying to make it more
difficult to switch.
Rating:
Reviewed by sc
from UK
on 22nd Apr 2016
Terrible signal, customer service did nothing to help when I was in
contract for 2 years, apparently all there boxes to connect to your
wifi were all out of stock (that would make it possible to phone from
my apartment).
Will never use this company again and have
recommended others to not as well.
Rating:
Reviewed by Sash
from London
on 20th Apr 2016
Excellent!!!
Rating:
Reviewed by JC
from Uk
on 11th Apr 2016
Just upgraded my yearly contract. There is a special deal 16gb of data
with unlimited calls & texts for a years contract for
£16.99. Fantastic value especially the 4g data which is three
times faster than my home broadband. Rang up and within 24hrs
everything was sorted out.
Rating:
Reviewed by Mark Lock
from England
on 28th Mar 2016
Last month I exceeded my voice allowance, not by a little in reality,
some 400 minutes over my 1000 minute call allowance and was supplied
with a very extortionate monthly bill of circa £225 (normal bill
is just £27). FYI, I have never exceeded my call allowance in
the past, nowhere even close. Normally my usage is somewhere in the
region of 400-500 minutes per month. I do however regularly get close
to my data allowance and when I get close to it I receive text alerts
happily reassuring me that EE will keep me informed as to my proximity
to my monthly limit. I get nice alerts at 80%, 90% and at 100%. I
always know where I stand with my data. I always assumed the same
would hold for voice (never having got even remotely close it was only
an assumption and a very flawed one at that it seems). It seems that
EE in their infinite and ever greedy rational have decided to offer
this as a service but only as an opt-in service (3 of the operators
did not even know this service existed by the way so how do they
expect the customer to know?) whereas the data allowance alert seems
to be set for all (at least I never opted in for it). I can only see
one argument for making this an opt-in service and that it to benefit
EE with the ability to present customers with huge bills when they
exceed their allowances. Anyway, some 5 or 6 calls later, 3 of them to
chase a response, 2 attempts to raise said complaint only to find the
first attempt was not even logged and I finally get a call some 8 days
later by an operations manager telling me basically tough!!!
Apparently, EE are very happy to have charged me some £200
pounds for exceeding my allowance and they will not compromise on the
amount. Now, I know they can and they do compromise, it just seems to
be a lottery as to whether or not they will. In my case they are not
prepared to budge. I offered to pay twice my monthly contract rate
which would easily have covered the minutes I used but no, they are
not willing to entertain that as an option with me. I have used EE for
in excess of 10 years now. Guess what, not anymore! As soon as my
contract is up then it is a wave bye bye to EE along with the other
family owned contracts – I have a big family btw! Told EE this
as well, guess what – they did not give a monkeys!
Rating:
Reviewed by J.P
from London
on 24th Mar 2016
Yes no complaints from me. Happy with EE. The signal is always strong
for calls and 4g data. Always been sim only so I can't comment on
longer contracts. The price per month is reasonable at
£13.99.
Rating:
Reviewed by Dee
from UK
on 22nd Mar 2016
Very happy with EE. I have just negotiated my new contract and managed
to foster 10gb of data per month paying slightly less. Big shout out
to Sharon the EE call worker. She was fantastic & very
helpful.
Rating:
Reviewed by C W
from UK
on 6th Mar 2016
Call centre workers for this company delete data from your account and
try to harrass you about silly thing in the middle of calls such as
saying you have a rubbish phone or that you are getting a good deal
when neither has anything to do with what you are calling about.
Reminded me of the lazy-eyed character call center worker in the
Phonejacker series - She had no clue about anything and would say
anything in order to try to justify her minimum wage packet whilst
seemingly enjoying every minute because she was genuinely that dim.
They also tried to steal money from me until I made several complaints
and they generally tried to act like they were right about everything
whilst being proven wrong time after time. It was ridiculous. I
recorded it all and reported it to ofcom.
Rating:
Reviewed by P Gibson
from Scotland
on 29th Feb 2016
Worst customer service and hidden charges!
Thought I was
getting a great deal through a third party website when I got a pretty
cheap contract..... the sacrifice was terrible customer service and
hidden charges when cancelling my contract. Customer service reps were
mostly advisor's who don't have English as their first language.
Therefore any time you have a slightly complex query, you have no
chance of getting it resolved. Hidden charge for transferring my
number after contract had ended which I wasn't informed about. Won't
be back again, I strongly advise to avoid, it's not worth it.
Rating:
Reviewed by Susan
from UK
on 25th Feb 2016
Just renewed my 2 year contract with EE. I managed to negotiate double
the data I had for less money per month so I am one happy bunny! The
telephone lady was loverly & easy to deal with.
Rating:
Reviewed by John
from UK
on 16th Feb 2016
Well done EE, no complaints from me. Best provider for 4g by a
mile.
Rating:
Reviewed by TJ
from UK
on 13th Jan 2016
Been with EE since they took over T Mobile. They were so expensive at
the start that I only stayed because of complacency. However the last
few years they have been much more competitive. The signal & data
has always been excellent so no complaints there. Customer service has
also always been excellent.
Rating:
Reviewed by Gray
from Uk
on 9th Jan 2016
Very happy with EE. I have been a Three customer for years but since
they stopped the unlimited service I decided to try EE. So pleased I
did as the 4g data is superb getting 90mb speed regularly on my Sony
z3. Well done.
Rating:
Reviewed by julie heminsley
from uk
on 7th Jan 2016
EE are not maintaining their masts.
Rating:
Reviewed by Ian
from UK
on 4th Jan 2016
I have been an orange customer payg for over 20 years and had orange
company phones up until EE had brilliant reception throughout uk then
EE much poorer service often no signal Have friends on EE who have
contracts and find problems with customer services especially when
trying to cancel my advice to them is first write to EE telling them
you are cancelling your contract and request they send you a final
statement then cancel D/D best done immediately after a payment is
taken important you do not use your phone after cancelling D/D they
will no doubt say they will cancel your contract and final bill will
be on your next D/D point out you have cancelled D/D and when they
write to you with final balance provided you agree the balance you
will send a cheque This method has always worked for me in other areas
plus by writing to them you have proof of requesting cancellation
requesting final bill not the you said I said of phone calls.
Most important don't be bullyed these company's they will often
threaten court action or contact debt recovery company's REMEMBER ONLY
HIGH COURT BAILIFFS CAN ENTER YOUR PROPERTY AND DEMAND PAYMENT even
county court bailiffs cannot enter your property without a warrant
which can only be issued by a Judge as for affecting your credit
rating unless you default on agreed payment it won't happen as they do
not want a damming report in the papers etc.
Rating:
Reviewed by Carmen
from UK
on 3rd Jan 2016
*overcharged/errors on the bill for 5 months in a row
*roaming
issue occurred 5 months ago -Not sorted out yet. I went abroad twice
since I joined the company and I was not able to make or receive
calls
*company refused to open a complaint/record complaints in
the first 2 months
*company took the money(unauthorised) out
from my account refusing to show the bill
* is a norm for
customer service people to cut off, be rude, be verbally aggressive,
not to record the notes correctly, not to record the complain
*Tech team whatever level it is 2/3 is absolutely useless8
*never get compensation for not being able to use the service
*there is no complaint policy visible/no complaint team active
Rating:
Reviewed by Barry
from UK
on 22nd Dec 2015
Just left EE after a 2 year contract finished. Had no problems during
the contract, signal was pretty good almost everywhere. Unfortunately,
when it came to leave, EE showed their true colours. I gave them 30
days notice that I was leaving, as they required, they then charged me
£8.99 to unlock my phone to any sim - this is normally done free
with every other network! Day before contract expired I rang them for
my PAc code, gave it to my new network, who swapped the number on the
last day of the contract. 2 days later I get a bill for £38
because "I didn't give them 20 days notice that I wanted my PAC code"
- The bloke on the phone was embarrassed when I kicked off at him, he
knew it was a scam. Anyway, I've left them now and as they wouldn't
back down on the £38, I've got my company who use EE company
phones to swap to Vodafone! So that £38 has cost then over
£1k per month from my company - suck on that EE!
Rating:
Reviewed by Kaye
from Uk
on 16th Dec 2015
After seeing all the ads sayin how 4G EE is the best internet provider
and they say it's the best connection with no buffering!!!! After
having my contract a year I can honestly say WHAT A LOAD OF WAFFLE iv
never had a full reception or a strong enough internet signal to even
use my 4G even wen connected to wifi iv gone from one end of the
country to the other in the past year and no matter where I go my
signals are rubbish and I'm constantly tryin to make calls and can't
and use my internet but can't and what do EE say?? It's a problem with
the phone mast????? WHAT ALL OF THEM???to wich they reply yes but it
shouldn't affect my phone so it's the phone and I need to speak to
apple tech support to wich they say there not my service providers so
I have to speak to EE when all the wile my friends that are on PAYG
don't have these problems ??????
Rating:
Reviewed by James
from UK
on 6th Dec 2015
Very pleased with EE. I have been with them for seven months now. By
far the best 4g coverage in the county which is a fact now. Never had
to call customer services so don't know what those below are doing
wrong.
Rating:
Reviewed by Nawaf
from Uk
on 25th Nov 2015
Now I'm leaving ee after 2 weeks of problems. I would advice everyone
to not join ee because customer service are rude and useless couldn't
solve the problems I had for 2 weeks and they trying to put the blame
on my and my phone lol. I would go to any network as long it's not ee
or belong to ee.
Rating:
Reviewed by Kevin
from USA
on 23rd Nov 2015
Here in the UK for 5 months. Coverage and all that is fine except in
West Scotland, but the process of topping up is, well, I was going to
say 3rd world, but it's much better in Morocco, Mexico, and other
rougher places. For instance, I have a cellphone topup plan and an
ipad topup plan. To top up the ipad, they say call 0845 XXXXXXX. But
when you do that, the phone says "you don't have enough credit to make
this call. I can't topup on line because of a failed credit card
2-factor authentication. I have to go to the ee shops were some pimply
minimum-wage bot tires to figure it out, fails, gets the manger, he
ends up callling the central number blah blah. Every effing month. I
feel sorry for them of course, they are undertrained and have to take
the brunt of customers' anger. But EE sucks. And Orange is just EE so
avoid them too. Here's the kicker, EE is even worse than US cell-phone
setups.
Rating:
Reviewed by Kim
from UK
on 20th Nov 2015
I cancelled my contract and asked on the phone if it was OK to go
ahead and remove EE from my direct debits on online banking. The
person on the phone said that yes, as a payment had just come out I
was OK to cancel the direct debit. EE then tried to take a further
payment after I'd cancelled the direct debit. When I received the
letter stating that my payment hadn't been collected I contacted the
customer services to explain the situation. After being put on hold
for 20 minutes while the operator spoke to her manager I was told that
no, I had to pay the last amount as they had no record of me
cancelling the account. I had to re-cancell the account. I was told
either to pay up or to go through to the customer complaints process.
I didn't pay, initially believing in the process, then filled out the
customer complaints email but got no answer. I thought the problem had
been dealt with but then received another letter threatening my credit
rating and that my 'debt' would be sold to a collection agency. I
called the number to pay the amount because I don't want that, and
even THEN it wasn't easy - the automatic payment process switched to a
person who needed to take all my details again. When she asked for the
payment due date on the letter (there isn't one) I was told I couldn't
make the payment. So now I have to pay but can't pay. After I took her
employee number so that I could try the complaints process again she
magically could take the payment without the mysterious disappearing
due date. Please for the love of humanity, if you're reading this
before getting into a contract please don't sign with EE or Orange, or
T-Mobile (they're all the same company).
Rating:
Reviewed by Faith
from United Kingdom
on 4th Nov 2015
EE is far most the worst decision I have ever made , they have
Unreasonable charges and terrible customer services. Please think
twice before getting a contract with them.
Rating:
Reviewed by Evan
from United Kingdom
on 27th Oct 2015
EE are great for data, getting a large amount of data each month, I
disagree with the price of their tarrifs. I also disagree with their
poor customer service on the phone.
However when it
comes to getting coverage you always get a network everywhere you get,
never not getting a network. If you are not phased by poor telephone
service then their network is brilliant for coverage/network!!
Rating:
Reviewed by Rich
from UK
on 26th Oct 2015
unusable reception, incompetent CS, just a whole world of frustration
dealing with these cowboys.
Rating:
Reviewed by Les Rich
from UK
on 20th Oct 2015
I was originally a Orange customer since 2004 and then went to EE in
2013 I never had much call to deal with customer services when I was
with EE.
Then the company where my wife worked got taken over by
Vodafone so I could get a very good deal on a contract, and as I had
only 2 months left on my existing EE contract I decided to change and
pay the cancellation fee. That's when it all started, when my final
bill arrived they had charged twice for the cancellation charge which
came to total of £97.61, so I eventually got through to a
customer service representative and explained, 'yes I can see that, we
will send out a revised bill for the correct amount' she informed me.
2 weeks later, they took out the full amount of £97.61 as
was the amount on the original miscalculated bill. so again I rang up
and eventually having to explain to about 6 different people, they
said they will give me a refund of £56.81, which they did a few
days later. so happy days I thought.
I then receive a letter
saying I had to pay the amount they had just refunded me within 7 days
or it will be passed on to a debt recovery agency.
so again I go
through the rigmarole of getting cut off, every time they transfer,
explaining to about 6 different people and then getting put on hold
etc. only to be told that they never took the full amount out of my
account they only took £40.80, so I explain to the guy on the
other end, I am online looking at my bank statement and the full
amount came out of my account and I have a receipt from EE saying they
received £97.61. NO he says you have incorrect information you
need to speak to your bank, and I will ring you back in 10 minutes. so
I speak to the bank and they confirm the amount of £97.61 was
taken.
so I wait for the call back, I hour later no call back, I
then go through the whole procedure of explaining to every man and his
dog the situation, 1 hour and 50 minutes later I am transferred to yet
another person, who tells me I have to send in my bank statement as
proof. I say why do I have to send in my personal bank details, YOU
(EE) send me the statement showing you only took £40.80 out of
my account, NO we don't do that. so eventually I speak to a manager
and he says take a screen shot showing the direct debit and that will
suffice, so I send the screen shot to email address he supplied, and
asked for a confirmation e-mail of receipt. 1 week later still no
reply via e-mail, so again I phone up, bearing in mind, I have paid in
full, I don't owe them anything and they don't owe me anything. But
yet I am the one chasing them for an answer, so again after another
hour on the phone, I explain to the guy, I don't owe any money, so
send the debt recovery people as I can prove payment. so I will not
chase this any more. I have still not received any acknowledgment.
so the moral is the customer service is diabolical, I would not
ever again entertain EE as a service provider, even if they were the
cheapest in the UK.
Rating:
Reviewed by Aga
from UK
on 19th Oct 2015
My friend suggested EE I said why not this was the biggest mistake!!!
It took 3 weeks for engineer to come around to reactivate the landline
than we have waited another 2 weeks for the rooter to arrive being
honest we are still waiting!!! How they expect people to live without
internet. EE if you can’t keep up with the demand DO NOT take
any more orders!!! Disappointed.
Rating:
Reviewed by Ania
from England
on 30th Sep 2015
This is a review for your terrible company.
I have been a
loyal customer for 2 years now. It was time to upgrade after having a
24 month contract on an iPhone 5s. Oh it happened to be that the 6s
was due to come out so I thought I would ring to find out further
information.
I then found out I've apparently got a new
contract out for a Sony phone? £34.99 a month.. Well that's
incorrect!! Turns out someone had cloned my identity and got a
contract out in my name with the same bank details. So now.. I weren't
able to upgrade for a while. No one was able to tell me any
information about who this may have been, surely I should know as its
my details? My sim then got blocked for 2 days so I had no phone at
all due to the fraud upgrade. Anyway I waited and thought this would
blow over.
So I got a new sim, rang up again and again
and again to try gain information about what's going on, my ee app was
wrong EVERYTHING was wrong! Still no upgrade.
I then
finally got told I can upgrade and the fraud is being ' in process '
so I went ahead and ordered an iPhone 6s 64gb 10gb data! Oh and an
iPad for no up front cost!!
So I got an email though
with all details and now it said my phone is only going to be 4gb so I
rang up and asked if that is right and they said oh we promise it is
definitely 10gb!! IT WAS NOT !!!!
15 days later I got a
bill through for £415 pounds!!!!!!! Because the person who
helped me upgrade actually inputted the wrong information and I
received the wrong iPad and iPhone. So I now have to pay 200 upfront
cost for The iPad and my new phone.
Oh i can't even
leave because it's past 14 days of being able to return the
items!!!!!!! All voice recordings are also lost on my account and the
fraud has not been sorted out , after TWO MONTHS!!! Yet I have to pay
this money for someone else's mistake.
Can you help
because I will take this further and make sure this company no longer
runs
Ania
Rating:
Reviewed by Disgruntled
from UK
on 26th Sep 2015
10 years as a T Mobile and then EE customer, my time with EE is done.
I am still under contract with EE until January next year but am off
later to get a Tesco mobile. I have 3 business phones with them but
they couldn't care less. People who call me get my answerpone, the
phone doesn't ring. Spent too much time calling 150 and getting the
same old rubbish. Tech 2; useless. SIM swap; a waste of time. I just
can't be bothered with them anymore. Since EE, they have gone down the
pan and treated me like a "floater".
Where are the minus
star ratings?
Rating:
Reply by jacky
from UK
on 29th Feb 2016
I spent months telling EE the problem with incoming calls was not my
phone but EE. I eventually rang OFCOM who gave me a number to ring the
EE exec who sent out a new phone. It is not as bad, but people are
still telling me they are not getting through at times.
Reviewed by Amanda
from UK
on 24th Sep 2015
I wish I could put 0 stars they do not deserve 1,
DO NOT GO WITH
EE unbelievable amount of stress to go through even after you cancel.
0 stars.
Rating:
Reviewed by Sam
from Uk
on 15th Sep 2015
Switched from sky after 5 years to save on money. Been with ee for 7
months. In that time have had no connection for a total of 37 days.
Have had 2 BT engineers and 2 routers but still problem persists.
Customer service is atrocious. If they can not solve your
problem, they will hang up! When you ring back you have to start
again. Been trying to cancel but apparently I have to report a fault
for 30 consecutive days.
Do not buy!
Rating:
Reviewed by Martine
from England
on 19th Aug 2015
Pros-
(Can't actually think of any!!!) the only pro I could
possibly think of would be the lovely staff in the stores. That is
all.
Cons-
•I am never billed correctly, they
always take out more than they should (checked my bills and I haven't
gone over, made calls to bad numbers etc).
•Service is
horrendous, my line just goes dead on almost every call. Nothing to do
with my area as I live in a city and everyone around me has signal.
•It is extremely rare I get 4G like I actually pay for.
•Raised these issues politely to EE in which they said they
would get back to me in 72 hours, 2 weeks later I'm still waiting.
Rating:
Reviewed by Chloe
from England
on 12th Aug 2015
DO NOT SIGN UP TO EE!!!
Customer service have bad manners not
helpful and rude! EE have for the 6th month running took £20
extra out of my account when my price plan is £24.99! Not
acceptable. Told me every excuse under the sun. The company as a whole
are rediculous and I wish I never signed up and wasted hours after
hours of trying to get hold of someone at EE so they couldn't actually
get a bill correct.
Waste of time
Pointless
Displeasing service.
Rating:
Reviewed by William nash
from Wales UK
on 26th Jul 2015
Absolute pile of junk the advert is false advertising
1) can't
get 4g everywhere
2) or even Internet everywhere
3)
buffers all the time
My partner has a contract with tesco and
have to rely on her Internet to do things wish I'd hadn't gone with
them can't wait to leave.
Rating:
Reviewed by Ian B
from London, UK
on 17th Jul 2015
Started with TMobile & now EE. I have always been very contented
with both especially EE now. I can only explain my experience just
like anyone. You have to go with someone so I can't understand all the
negativity with some comments not just EE but all the phone companies.
Most people choose their provider, are happy with the service and get
on with their lives. The few that comment are usually the angry,
bitter ones. While I am neither but decided to have my say. EE very
happy with them well done.
Rating:
Reviewed by Scarlet
from UK
on 15th Jul 2015
0 stars... but apparently that is not an option.
I am
actually getting bored with having to deal with the awful customer
service from EE.
It all started with my 4 attempts to set up a
direct debit with them over the phone.... and for some reason each
time the person on the other end of the phone failed to do this
successfully. This resulted in me late paying 3 bills and getting
declined for my joint account for poor credit. this took me over a
month to resolve and many phone calls to EE, Credit Expert and HSBC,
time and money I will never get back.
My second issue with EE
is not just the amount of spam but also the timing of these pointless
messages. The one at 3am being my favorite.. who needs sleep huh!
My third and final gripe with EE lays in just the generally poor
customer service that seems to be provided. There staff seem to no
understand, or care about the customer. Which I must say is a primary
trait of someone who works in customer service!!
I truly cannot
wait until I can cancel my contract in a months time. I will not be
going back to EE and I will not be suggesting them to anyone I
like.... to be honest I wouldn't even what people I didn't like to be
treated the way EE treat their customers.
Can I just say
EE... occasionally a 'sorry' wouldn't go amiss...
Rating:
Reviewed by Mark I
from Uk
on 14th Jul 2015
We have a business contract with EE and work nationally within the uk.
EE is by far the worst network we have used. Calls when you actually
get to make them last no longer than 30 seconds before dropping out,
you are constantly greeted with the double beep tone and then switched
off. Something I haven't experienced since the late nighties. The
performance of this network is causing us major issues in the day to
day running of our business and I recommend to avoid this network at
all costs.
Rating:
Reviewed by Mario Coletti
from UK
on 11th Jul 2015
I have been with Orange, then EE since 2006, pay as you go first, with
contract in the past 3 years.
Due to travelling and need to
communicate abroad from the UK and to the UK I was 'attracted' to the
EE trap called 'free upgrade' that the company tries approximately
half way through the contract.
Visiting the EE London Westfield
(Shepard Bush) store on the first floor I was greeted by a student of
oil exploration called A****.
Through illegible scribbles (that
were never given to me) I was promised an expensive flat rate for
roaming, data, calls to / from UK + plus an i-phone 6; given the
'package' I felt it was expensive but fitting my needs hence worth
considering.
On top of that I was given "for free" a look-like
Go-Pro camera also 4G enabled (through SIM).
What's behind this
Big EE Scam?
a) lack of clarity in the package they sell you (in
my case the promised data and calls abroad were not included and
turned out to be outrageously expensive), they never show you a clear
price rate card, but tend to confuse you with words and hand written
scribbles (which will be never given to you after purchase, in case
you change your mind).
b) WATCH OUT the tablet and camera 4G.
The reason why my package was expensive is because had the £10
for this included, but never asked by me!. It is a big rip off that
they 'give you for free' but charge you £10 a month - that for
24 months (£240) that is an extortionate value for the 'toy'
they give away (the camera is a poor plastic copy of a GoPro one by
all means)
c) Once you have realised to have been ripped-off
THERE IS NO WAY TO GET OUT!! - the 150 Customer service may tell you
that you have a 14 days return policy, but you must claim it back at
the store. Once you get back to the store you will be handled by the
'store manager', in my case a guy called "A**********" an aggressive
and rude individual that would turn you around denying the existence
of such policy (apparently true) treating you like an idiot because
you signed in trust the wrong contract for you and not caring for a
second about the fact that you are the customer.
The fact that
you have been a customer for many years doesn't count for such a scam
company - it will just be seen as an opportunity to rip you off even
more.
Rating:
Reviewed by SB
from UK
on 10th Jul 2015
Excellent company. The signal for calls & data has always been
strong. And prices are now much more competitive than before. Finally
a mention for the customer services over the phone. The few times a
needed to call they have always been polite, friendly & dealt
quickly with my call.
Rating:
Reviewed by Amy B
from UK
on 10th Jul 2015
Well what can I say about these money grabbing thieves!! I have had a
contract for 2 years worst mistake I could have made! finally my
contract is up and are with O2. Me and my sister have had nothing but
trouble with this network! we got a bill in for over 200 pounds!! when
I called the customer service team they were rude and changing there
story, he 'suggested' the reason my bill was so high was because we
were using SMILEY FACES!!! what a joke. paid the bill as there was
nothing we could do. Last week was my last months payment to them and
I got another bill through for 310 pounds! called them once again and
like before he couldn't make up his mind. He said he will look into
this and got a call 3 days later suggesting that I didn't pay my bill
for last month which I did to the bank!!! I haven't got a leg to stand
on because I threw the receipt away. I am so angry and disgusted with
this company!!
I only rated a 1 star because there isn't
a 0!!!
Rating:
Reviewed by Declan
from Uk
on 2nd Jul 2015
With them 3 months. All of a sudden, I get little or no signal. My
girlfriend is with Virgin who uses the same network, no signal also. I
called technical support and their response? It's your handset. I have
had to get a sim only contract from Tesco and fortunately I can make
calls again. I would advise anyone never take out a long contract with
any provider. Going to cost me £25 a month for a while to come.
Stay away from EE. They're not interested if the network is having
issues. Arrogance is breathtaking. If you live in Halewood,
merseyside, don't sign up.
Rating:
Reviewed by Jason
from UK
on 20th Jun 2015
Very pleased with EE. I have been with them for 6 months. The call
signal is always strong & data regularly consistent.
Rating:
Reviewed by kevin johnson
from UK
on 2nd May 2015
**WARNING**PLEASE READ BEFORE SIGNING UP TO EE**WARNING**
My flatmate and I recently decided to sign up to EE Home Broadband and
EETV. We were of course very interested in such a competitively priced
TV and entertainment package.
Having spoken to a couple of
friends, who had heard very negative comments about EE in general, I
was a little wary so had a look online, including this very Facebook
page, to see what the feedback was. I saw mostly angry customers
voicing their frustration online, seemingly due to them being unable
to get anywhere with EE's customer services.
I always take
online social media comments with a huge pinch of salt, and I figured
we had a 50/50 chance in things working out so decided to trust in
what we had been told by the store salesperson and went ahead.
Well I can only say I truly wish I had trusted my own instict and
stayed away.
We are now over 3 weeks with no broadband
whatsoever. You get told that you will be up and running within 10
days of activation, and that you may experience an 'intermittent
service' during that time. So far we have had nothing at all!
I
work from home, and my flatmate also runs a small company from home
too so the internet is vital to our day to day work activities. This
is of course not EE's problem, and 10 days without service relying on
our mobile data was something we were prepared to do, however over 3
weeks without it has now resulted in us having to pay a lot of extra
money to repeatedly increase our mobile data.
During this
ordeal, we have made repeated calls to EE's customer service line. We
have managed to successfully speak with them 8 times. Numerous other
calls were made but after waiting for an average of 40 minutes, and on
a couple of occasions over one hour, we had to give up.
Of the
8 conversations, 5 were with the technical team, who each time went
through the same checks and advised that for some reason our account
was 'locked' and they needed to submit a work order to another team.
The first person advised that it will be unlocked and working within
48 hrs. 2 days later the next person advised word for word the same
thing, only this time it would be working in 24 hours. 1 day later,
another person repeated the very same info and advised it will be
unlocked and working in 4 days! 5 days later we were advised the
account was for some reason locked, but they will submit a work order
to another team and it will be unlocked and working in 48 hours!!!
That was 3 days ago, and I have now been speaking daily with the
cancellation team, as they seem to answer their phones, asking for our
contract to be cancelled as we no longer have faith that EE are doing
anything to fix this. I was also then told that they had set up the
account incorrectly in the first place.
I have explained all the
above to 3 different people in the cancellation department now and
literally pleaded to cancel the contract as they have completely
breached their side of it by providing us with no broadband and
absolutely no service whatsoever. They had also said we wouldn’t
be charged, however they HAVE taken the payment from us for a service
we are not getting access to.
I am now being told that even
though EE have provided no services whatsoever we would have to pay a
cancellation fee to come out of the contract. Clearly a very clever
way of taking money from people for nothing in return.
The
current status with our account is that we have to wait another 3 days
for them to ‘speak with BT’ to see what is wrong. This is
after another 2 and a half hours on the phone this afternoon to
them.
I believe that our experience is not a one off, and is in
fact very common but I guess most people prefer to just pay the fee to
be rid of them. I think that the way we have been treated by EE has
been utterly disgraceful. I cannot believe that in 2015 a company can
be allowed to operate like this, and I truly hope that more people
might stand up to air their full and honest experiences here with the
aim of saving many people time and money in the future.
If you
are, like I was, feeling 50/50 feeling about signing up, GO WITH A
DIFFERENT PROVIDER! Unless you are prepared for the amount of time you
will need to spend on hold, or repeating the same checks over and over
again.
I genuinely wish I had never started this process and
will NEVER have anything to do with this company again.
I work
in customer service myself and am utterly appalled by the lack of care
or interest EE shows to their customers. I have requested to speak to
a customer services manager but they will not put me through. I have
requested call backs but nobody ever calls back. I have been hung up
on 3 times, and not through myself being aggressive. As I mentioned,
working in customer service I understand that it is not the fault of
the person on the other end of the phone, so have remained perfectly
polite throughout.
This experience has caused nothing but
stress, time wasting, additional costs and possible loss of earnings
due to being unable to work as normal.
I have successfully
stopped 1 person from signing up with EE already, and I truly hope
that this information helps others in moving away from EE.
Rating:
Reviewed by SB
from UK
on 20th Apr 2015
I have problem with EE as well we called 150 to cancel the contract
twice in December the person on the phone said its all done but all a
sudden when we were checking our bank statement we they still charging
£40 since three months we live in Bangkok and visit UK every
year. I called customer service person
On 7th of Dec 2014
in uk we went to Exeter EE store and brought Osprey EE black and
signed for one month contract with direct debit. We called 150 to
cancel the direct debit lady on the phone said its all ok and done.
All of a sudden in March 2015 we were going through our statement we
saw EE is still charging 40 pound since January 2015 and did not
cancel direct debit. Spoke to customer her name is VICKY THOMAS on
Monday 6th April was very very rude person after talking to her from
overseas about more then 20 minutes straight away she said you won't
get the refund back not even understanding what am I trying to say,
then said don't put words in my mouth and kept reapting "in our
contract says etc etc" non stop then I said to her very firmly don't
talk to me like this. Cut the long story short she said she will check
and call back be on 8th April Wednesday still haven't called me.
This is my request to EE please refund our 120 pound ASAP and stop
behaving so so rudely with customers. If we don't hear from EE we know
where we stand and will proceed accordingly. WE WILL NEVER EVER COME
BACK TO EE.
THIS WAS THE REPLY I RECEIVED FROM FACE
BOOK
Reply received from FACE BOOK
Hi Shahnaz, I'm
really sorry to hear that you've continued to be billed for the
contract that you requested to cancel previously. Unfortunately we no
longer have access to customer accounts via Facebook so we're unable
to help with any account related queries such as this. Please contact
our customer services team on 150 from any EE handset or 07953 966 250
from any other phone to discuss this further. Thanks. ^CW
THEN I EMAILED TO CHIEF OF CUSTOMER SERVICE - FRANÇOISE
CLEMES
Please read below I put on face book today and
below that is the reply I received. Ofcourse I know they don't have an
access to my account but at least they could have forwarded my
requested to the right person but no seems its not in Company culture
to help customer so I thought lets email you and lets see what you can
do!!!!
THIS IS THE REPLY I RECEIVED NOT FROM HER BUT FROM
EXECUTIVE OFFICE.
Thank you for your email dated 17 April
2015 received in the Executive Office.
Having reviewed
your account I confirm that there is no evidence that you contacted EE
to request disconnection of the account. As per the terms and
conditions of your agreement you have to give 30 days notice to
cancel.
The first note on the account to state that you
made contact was on the 06 April 2015. At this time Vicky Thomas
agreed to cancel the numbers within 48 hours as a gesture. When you
called as there was no evidence that you had requested disconnection
you should have given 30 days notice, so Vicky went outside of process
for you.
She also requested a report to see if anyone had
accessed your account and this came back that no one had. Owing to the
above information there is no evidence that you contacted us to
request disconnection. As a result we will not be offering a refund of
£120.00. If you have evidence to support your claim that you did
request disconnection please send it to me and I will review your
case.
Although this may not be the response you had hoped
for I trust this clarifies EE's position on this matter.
Yours sincerely
Amy Davidson
Executive Office, EE
NOTICE AND DISCLAIMER
NOW WHAT THIS SHOW THAT THEY
ARE BUNCH OF CROOKS. YOU ALL CAN GO TO CONSUMERS RIGHTS WEBSITE
CITIZENS ADVICE BEURU SITE, UNDER CONSUMER SAYS TV INTERNET BILLING
SECTION IT ALSO SHOW HOW TO WRITE A LETTER WRITE THEM. IF WE ALL DO
THAT THAT WILL BRING THEM IN PUBLIC AND THEY HAVE TO ANSWER I AM DOING
THAT. YOU DON'T HAVE TO PAY ANY FEE
Rating:
Reviewed by dereklnicholson
from uk
on 7th Apr 2015
Changed my tablet sim to EE what a mistake. No coverage in pe283by.
Rubbish.
Rating:
Reviewed by Olutauo
from UK
on 17th Mar 2015
My experience with EE as service provider has been nothing short of
night-mere. Their staff lack basic Customer Care Skills and their
attitude 'I can’t be bothered' is becoming an illness affecting
the company.
Added a mystery number which I did not request and
it took over 3 months to resolve that. However the number kept showing
on my EE Mobile application account but will not show on online
account.
Strange?.
This number kept showing in my monthly
data statistics and now the number has used more than 40% of my data.
Complained to EE when my data ran out 10 days before the refresh date,
one David Lumsden requested a screen shot which I sent. Till now, no
curtsey call or acknowledgement or even update !!
I have been
without data to go on line or for the phone to function for 5 days. I
have called several times with no one knowing what is been done or
taken ownership.
They are bunch of lazy staff and will not even
show empathy.
They are the worst mobile service provider.
!!!
Rating:
Reviewed by Paul
from England
on 14th Mar 2015
EE are a waste of space. My wife and I were on Asda mobile so ended up
on EE by default since EE took over the service has been atrocious.
The signal randomly comes &goes when you do manage to get through
you sound like Norman Collier due to fluctuating signal strength.
After complaining and getting nowhere we are just going to
ditch this worthless operation and go for 3 or 02. If they are half
better that will be a massive improvement. Zero rating should be
included to cater for comments on this operation.
Rating:
Reviewed by Stephanie McClain
from Scotland
on 10th Mar 2015
EE are the most diabolical phone company in service. They give you
endless numbers and contact details with no help in return. They are
useless and a disgrace. I have been a pay as you go customer with
Orange for five years and ever since they joined EE they have went
down hill. They take money from your bank account with no agreement,
loose your account details and are rude when you question this act.
Everyone on the EE customer service I have referred to has told me
they cannot help, they are a total disgrace and I don't know why
they're still in business.
I wanted to give them 0
below, but the lowest is 1.
Rating:
Reviewed by Neb
from UK
on 6th Mar 2015
Just arrived in London and was lazy finding a broadband operator. Now
I regret not taking the time to look up on the internet for
comparison. And since I am stuck with them for 2 years the least I
could do was warn you against this lazier than I am provider. Should
you get any issue, do not even bother calling the CS, the only thing
you will achieve is get even more annoyed than you were before the
call. They cannot do anything: do a gesture of goodwill, pass you to a
manager, help you... They will only say they are sorry which is fine,
but is not the reason you called in the first place. Hope I'll get my
broadband connection one day... you certainly will before me.
Rating:
Reviewed by anon emp
from England
on 5th Mar 2015
The company has become very greedy more and more money yes it's a
business but that brings higher targets, staff are measured on 4 main
areas however there are 12 targets in total that management focus on
more than the staff. EE is becoming very greedy inflated prices
cheaper to online and take a deal with a 3rd part dealing direct with
EE cannot match any of the deals.
Rating:
Reviewed by sharon
from uk
on 29th Jan 2015
Absolutely diabolical service received cannot wait for contract to be
over and move go another network. Rubbish signal and customer service
YES REALLY and "hazel bullimore" how dare you call people "ferrets"
just because they dont agree with you, what gives you the right??
Rating:
Reviewed by georgia
from united kingdom
on 24th Jan 2015
Rubbish network, even worse customer service would not recommend!
Rating:
Reviewed by Hazel Bullimore
from England
on 19th Jan 2015
I've been with orange for 7 years and have stayed solely because of
the GREAT customer service I've received! I'm reading that this is not
the case for you all but I certainly wouldn't change. The service from
EE was also second to none. Friendly helpful and I got a great deal.
That said I wouldn't go into a shop as found them horrendous and rude.
Probably shouldn't name them but the 2 guys that have helped me today
have given me the best customer service I've ever received from
anywhere! Jamie Chappell and Derek Lowcock, Thankyou for not only your
help but also your politeness and having a laugh and giving me a fab
deal. I've named you for all the neg ferrets that think these good
reviews are fake!!!
Rating:
Reviewed by Mohanad
from UK
on 18th Jan 2015
EE-store, only cares about selling, selling and selling. They pay no
attention to customer retention (and that is essentially why I am
switching providers and never coming back again and will advise
against doing business with you). Let me list down some examples that
have occurred to me over the past 2 weeks only:
1- It all
started with a TOP-UP SIM, that I was promised it would work within
the first hour. Surprisingly it did not, so I came back the next day
to the EE Store and was asked to wait another 48-hours [Insert
question mark here]. So I waited 48 hours and yet the SIM isn't
working, and my money is still in your company's bank account. Then
the store advised me to switch the SIM for me and give me a new number
(they could not even solve the problem, they just run away from the
problem).
2- The new SIM worked for a couple of days, I
did not manage to finish my balance yet, and it stopped working at
all. I could not even connect to the EE network in order to call
"150". So when I went to the store again, they handed me the handset
(really? I am the customer and I have to hold the headset and call
technical services? Why don't you have technical service at your
store?!) I wasted 45mis of my valuable time to learn that the number I
was given, was not registered for EE network. Apparently, I was given
a number that belonged to another network, which worked for the first
couple of days, then the original owner was able to pull back the
number to their network again! And guess what? Your great service team
at the store advised me to change the number once again. So I told
them, hey, just give me my money back. (And the didn't, because I used
"some of the credit")
3- The broadband, oh what a
nightmare! I was promised that I would have service on 10 days
maximum. It has been now 18 days and I still have got no service.
Whenever I call the customer service "07953966250", I get transferred
to the technical service team, that never picks up. Just two days ago
I was put on hold for 2 hours, literally 2 hours! What kind of service
is this?
This has really been the worst experience with
a network provider ever. I am definitely going to share my experience
on the internet so that no one else gets to have this sort of
inconvenience in their lives, ever.
Rating:
Reviewed by m
from uk
on 19th Dec 2014
To those that are with EE and the service they recieve, thats good for
you but a large number of people are not happy and to call them all
bitter is ridiculous. I have received some of the most atrocious
customer service from EE, took months to get a simple data problem
sorted and no, it was not me or my phone that was at fault was passed
from pillar to post, no one would take responsibility and was given
conflicting advice. Give them their due, some of the people that i
spoke to at the call centre were very helpful but the shop staff leave
a lot to be desired. Reading some of the other network reviews it
seems customer service is an issue for them all, why in this day and
age is bad customer service tolerated?
Rating:
Reviewed by jamie
from uk
on 18th Dec 2014
Three is much better and they might be buying EE. Bring it on got to
be better than this shower of cowboys
Rating:
Reviewed by j
from uk
on 17th Dec 2014
Haha gotta love all these fake reviews lmaooooo ee are useless just
look at their facebook page and the numerous complaints must be a lot
of bitter folk ant haha
Rating:
Reviewed by Ant
from UK
on 14th Dec 2014
I was encouraged to join EE by a persuasive customer service employee
after trying to get a better deal at the end of my T Mobile contract.
I wasn't offered much discount except the 4g and the promise of the
fast Internet so decided to chance it.
Well that was over two
years ago and now? Well I am very content. I live in the North of
England but travel all over the country and for the most part have
found my phone signal to be excellent. Same with data and the
excellent 4g coverage.
In answer to an earlier review. I also
think it's usually bitter ones who reply to review sites and 99% of
people getting on with their lives happy with a service never bother.
So here's another one who has bothered and is happy!
Rating:
Reviewed by me
from uk
on 10th Dec 2014
Why keep moaning about customer services the previous review says?
Maybe because people have eceived awful service, i have received some
of the worst service from EE and it was nothing to do with signal. To
suggest everyone that has signal issues needs to buy a new phone is a
stupid comment to make. Funny all these "outstanding" reviews one
after the other, prob by either the same person or an EE employee,
very easy to spot and no doubt another after this saying how bitter
etc i am lol. If they work for you then good but to me they have been
nothing but trouble, everyone has different experiences but to suggest
the bad reviews are bitter people is ridiculous, not as ridiculous as
the same person writing loads of good reviews lol ;)
Rating:
Reviewed by Nicola
from England
on 7th Dec 2014
Most shockingly bad company ever. Disgraceful internet. Can hardly
connect to the internet, send watsap media, or even connect to start a
convo. The 'customer service' team as they like to call themselves are
the rudest people I have ever come across and was appauled at my
treatment after I finally left after many threats to leave. I was
charged for many months or exceeding my data allowance when I moved
into my new home and was not actually ever able to use the internet,
it was forever saying connecting! I was surprisingly refunded one
month. But it is still not justified. I am now with 3, and they are
10/10! Unlike EE they don't charge you for breathing! Great
connection, 4g in majority of Zones, astonishing deals and unlimited
internet and texts and high number of minutes for £15 pound a
month. I couldn't ask for anything more.
I will never advise
someone I know to join EE. What they are doing should be illegal.
Rating:
Reviewed by Savannah
from Hague
on 6th Dec 2014
Only go with EE if you're not bothered about getting calls, making
calls, sending texts or getting texts.
Oh and only if you're
not bothered if you can use the Internet or not.
You can
definitely do all these things if you go and stand by a mast
somewhere, but if you want to use them in every day life EE is not for
you.
22 months to go and after 20 years with Orange, I'm gone.
Appalling.
Rating:
Reviewed by Keith
from England
on 5th Dec 2014
Very happy with the phone company EE. Totally agree with the others on
this reviews who are also satisfied. Glad others have spoken positivly
because usually only the small minority but angry people bother to
post whilst the majority who are happy keep quiet.
Rating:
Reviewed by Jack
from UK
on 1st Dec 2014
Read the last review. What it is really saying is; don't buy into a 24
month contract. Great advice. I have a 12 month sim contract with EE
and it's perfect. Great call signal and data all for £12.99 a
month. What more do you need? Don't listen to the bitter negativity of
earlier reviews.
Rating:
Reviewed by Prince Omelette
from UK
on 1st Dec 2014
Don't read the soft-soap reviews at the top of this page, scroll down
to the disgraceful truth.
This customer's review: I'll say
AVOID only because there's no 'Throw them off a cliff' option. Finally
left my contract after 2 years. Getting them to activate visual
voicemail, honour their promises of a particular monthly allowance or
simply get their risible apps to operate, took desperate persistence,
self control and was not my idea of fun. If u can't always get past a
login screen then alarm bells should be ringing. But it's their
unwillingness to explain convincingly, why they are still so awful
when it comes to pac code time, that really grates.The feeling of
being bent over and having my pockets emptied by grubby tricksters,
will hang around like a rotten smell, for some time yet, I expect.
Treating the customer with such condescension is not acceptable. Save
up and buy your lovely technology in one go, so that organisations,
like EE can't take advantage and ruin what should be a positive
experience: Obviously if you are not locked to one provider, you can
change your £10 per month or less sim, at short notice. The
service provider delivers or you walk. Power at play. Be good to
yourself, don't sign up, especially long-term, to EE. You're
welcome.
Rating:
Reviewed by Mose
from Manchester
on 30th Nov 2014
My 2 year EE contract has recently finished. I was looking around to
see what other companies offered as my previous contract was £35
a month. I was happy with call signal & date coverage just too
expensive. Howver after speaking to the friendly retentions people I
have come away with the same mins, text & date for £20. So
well pleased!
Rating:
Reviewed by Shaz
from London
on 28th Nov 2014
I have been with all the mobile companies throughout the years as I
try & chase the best deals. I am now on EE.
its just as
good as the others. The call signal is ok only occasionally dropping
in my house.
Rating:
Reviewed by James
from UK
on 27th Nov 2014
So far very pleased with EE. I managed to find to good sim only deal
instore and it's working out well with call quality and mobile data
signal. Time will tell.
Rating:
Reviewed by Kevin
from Scotland
on 26th Nov 2014
Extremely pleased with EE. I have been with them since they started.
To be honest the first few years were not so good with high data costs
and poor customer service. However things have improved so much now.
The prices are now more competitive and customer service much
improved. It's Britain's biggest mobile company for a reason.
Rating:
Reviewed by Mary S
from Kent
on 25th Nov 2014
I love Everything, Everywhere. The service quality is really good and
when you phone for help the line quality to the helpdesk is good
too.
I am glad I signed up with them.
Rating:
Reviewed by Phil
from London
on 24th Nov 2014
Started with T Mobile and they were always my network even in the days
of One2One. However the last few years they have gone down hill so a
few months ago I jumped ship onto EE. To be honest I was worried
especially with the earlier negative reviews on this site. But I am
glad I didn't listen to the haters. It's been excellent. The price is
no dearer than others and the signal strong. Finally the operators.
Again a lot of negativity. Don't listen to them. Whenever I have
spoken to them it's been fine. Very friendly and reliable. Go for
it.
Rating:
Reviewed by Mercy
from uk
on 24th Nov 2014
So happy with EE. Previously I was with Three. They were excellent a
few years back but since have become awful. EE have given me much more
value.
Rating:
Reviewed by Shea
from UK
on 24th Nov 2014
Very pleased with EE. They sorted out a very reasonable deal for me at
one of their branches & so far its been fine. The signal strength
has been very steady & the telephone operators are always
friendly.
Rating:
Reviewed by Sharon
from London
on 23rd Nov 2014
Moved from 3 after spotting a good priced sim only deal in a EE store.
Great value unlimited mins, texts and 2g data for £10. G always
have a strong signal and the data is so fast.
Rating:
Reviewed by Cliff
from UK
on 23rd Nov 2014
Great company, just upgraded and was given extra 2g data so can't
complain.
Rating:
Reviewed by JJ
from UK
on 22nd Nov 2014
I have been with all the major networks contract and pay as you go
over the years. EE has become the best. It was extremely expensive
when it first started and the 4g data miserly. Now it's just as
competitive as all the rest. I have a great value sim only contact and
anytime I have spoken to the operators they have answered quickly. I
don't know what others have been doing on earlier reviews to have a
poor service.
Rating:
Reviewed by Jason
from London
on 21st Nov 2014
Really happy with the network especially the customer services. I had
an issue with my contract but it was dealt with really promptly and
with respect. The speed on 4g it also excellent and the signal strong
even on my commute into the city on the train.
Rating:
Reviewed by Sandra
from UK
on 21st Nov 2014
This company is shockingly poor. Their website sends you around in
circles and the telephone contact is the worst I have ever
encountered. When is a merged company not merged? Answer: When it's
EE. I signed up with EE but am constantly asked whether I am TMobile,
Orange etc. more surprisingly none of EE staff appear able to tell me.
I was asked to set up a password online but they couldn't tell me how.
Don't get me started on their App! Grrrrrrh!
Rating:
Reviewed by Mark
from Yorkshire
on 20th Nov 2014
Been with EE for a few years and really happy with the network. The
signal is always strong apart from data sometimes drops.
Rating:
Reviewed by Angela
from London
on 19th Nov 2014
I am really pleased with EE so far. I have a 12 month sim contract and
currently halfway through. The signal is excellent both 3g & 4g.
Also anytime I need to speak to customer services they are always
polite and helpful. All in all excellent.
Rating:
Reviewed by Tim Broad
from England
on 18th Nov 2014
Money orientated and poor customer services
Rating:
Reviewed by Andrew
from Kent
on 18th Nov 2014
I was on a T Mobile sim only 12 month contract for 3 years. Because
they would not budge on any loyal customer discount near the end of
this years contract I decided to look else where.
I
spotted a EE sim only year contract with a discount in one of their
stores so decided to chance it.
When the first bill was taken
out it was for the normal price rather than the discount. It took a
lot of hassle to sort out as the phone rep needed proof that I had the
discount. So after taking photos of my contract and emailing them back
to EE as well as another call it was eventually sorted out.
So far the signal and data has been fine. I await next months
payment to see if it's correct.
Rating:
Reviewed by raf
from surrey
on 9th Nov 2014
The ee company is absolute disgrace, customer service is very poor.
I've been with t mobile for over 4 years. As my upgrade was due I
wanted to switch to ee on sim only contract.
Made deal with
sales department over the phone, confirmed it 3 times to make sure
I've got the right deal for my money and after I got new sim I found
out I've been lied to.
Missold plan with half of the minutes and
data, basically complete different deal.outrageous
outrageous.
When called customer service the weren't willing to
amend it, refusing to admit the mistake. Told them they will sell any
kind of plan to fool ya
Really dissapointed with the company, no
one even appologised for misselling me wrong plan, no alternative was
offered so took my PAC code and going somwhere else, never coming
back. Avoid Habib from sales dept
Rating:
Reviewed by stay away
from UK
on 31st Oct 2014
Stay as far from EE as you can!! signal is rubbish. I have no 4G after
21 months of contract and was told would have it within 3 months.
Customer services are as rude as hell and never call back when they
say they will. They tried to tell me i have to deal with that issue
inshore as it wasn't them that advised me, even though it WAS an EE
store that advised me. No corporate responsibility.
STAY
AWAY from these cowboy miss sellers. They have no idea how to run a
business let alone a network!!!
EE worse ever mobile
experience by a mile. So many complaints its incredible!!
Rating: