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User questions

Sorry - questions and comments on this page are now closed.

Why have you just taken money out my bank,when im not even with you?

Asked by Mark Barnett from Uk on 23rd Feb 2018
So not happy be very careful with your details with freedomrobbers I call them.
Went to pay a bill too be told not enough in my account,strange has I knew I had.
Well I would of been ok if it hadnt of been for freedomrobbers to help themselves to my money.
Best thing is I dont even have a sim or account with them?
Did have last year very very briefly,wad also compensated and sorted and finished my time with them.
So 3 months later they think they can just help themselves!!!!
Best thing is trying to actually speak to someone,or even finding a working telephone number.

I need to council my simply account please now.

Asked by Mark from United Kingdom on 11th Apr 2017

Reply by REUBEN from UK on 13th May 2017
@Mark UK: yes, it is virtually impossible to cancel your Freedompop account. Their UK 01138870823 widely advertised number has been disconnected. They want you to call the USA to cancel your account. Their email address doesn't work. Their registered office is an accommodation address in London.

Of course, all they wanted was your bank details.

Freedompop think they are clever. They are not clever.

Write to your bank to stop this dubious firm from taking any more cash from your bank account.

Problems making calls and sending texts?

Asked by Goddard from Uk on 27th Feb 2017
My telephone number is 07737555648. I pay £4.99 a month for freedompop services. I can't telephone without an interruption and can't text at all. I can't get the app because my device is incompatible. What's the solution?

What is the uk phone number for freedompop uk. customer services?

Asked by Georgina from Scotland on 4th Aug 2016

Why have you charged me x2 £11.99 x2 £4.99?

Asked by stephanie wakeling from england on 19th Jun 2016
I ordered two sims a few months back I couldn't activate them so I gave up I promise you these sims have never been used your charges have made me overdrawn so I've been charged an extra 12.99. so I'm down 46.95 I'm fuming I couldn't afford my food shop I have children I've tryed emailing and had no repl.

Reply by S21 from UK on 19th Jun 2016
Hi Stephanie, this website does not belong to FreedomPop. We are S21.com, an independent review website.

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