|In a nutshell|
Last updated October 2013
Giffgaff is a virtual mobile network, using the O2 network to supply its services, giving it 99% coverage of the UK population. Giffgaff offers cheap calls and flexible plans.
Giffgaff is an online-only business with a community that provides the majority of member support (hence its slogan - the mobile network run by you!)
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Giff gaff has taken over my homepage without warning and i cantbshift them. Ive looked everywhere. Im mot a goffgaff cudtomer - this is REALLY annoyinh. Can someone help?
Asked by plumsky
on 17th May 2017
Reply by Tilley
on 16th Apr 2018
I've the same problem. It's really annoying. I'm not a giff gaff customer and I can assure you I'll never be one. If someone can tell me how to change my homepage permently I'd be really grateful.
Why have giff gaff sent me a text telling me if i dont cut down on my data usage they are going to bar me from buying the £20 unlimited always on data goodybag?
Asked by Mccauley ohara
on 6th Jun 2016
Now how is that unlimited data? I will be changing service providers effective immediately. I wouldnt recommend them to anyone.
Reply by syd
on 8th Jun 2016
i agree 100%
gifgaff is rubbish
Reply by Reece
on 1st Aug 2016
Im suprised you could even use it, its that sloww!
Reply by Mo
from United Kingdom
on 1st Oct 2017
After staying with Giffgaff when I received such a threatening message I realised I have stopped thinking out of the box. The community at giffgaff keeps saying LTE is not designed for such usage. Now that I have joined Virgin media, I get a respectable data speed. And 20 + 20 GB of data for £15 a month. I mentioned 20 + 20 because the left over data is rolled over. Here I don't get any text or email saying my usage is excessive though I have used 1.5 GB of data in a day a couple of times no one moans LTE is not designed for it. In short I am getting value for money.
Giffgaff user reviews
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Average rating from 27 reviews:
Reviewed by Winfred binungo
from Notts uk
on 1st Mar 2018
No use for internet the calling ok but i dont like all the hassle of login and all that no thing to login for. They do the cheap stuff but only one internet only bundle £5 for 500meg not a lot of choices to slow internet to use.
Reviewed by Gurt hoffstater
from Lincoln uk
on 26th Feb 2018
Want a network that takes your cash but does not provide the service then join giffgaff the internet does not go its so so slow end of story your paying for nothing.then they try and give you a loan.they try and make out its run by you what rubbish.who loans the money.its disgusting to abuse and prey on the poor like giffgaff does and if it was run by us it would be cheaper than 15p a call.no customer service soon there will be no jobs for us.
Reviewed by Ginny glover
on 24th Feb 2018
Very slow internet it does not show pages just spins around. Also calls cut out and texts never get through disgusting service.better paying a bit more even the stupid names a give away to giffgaff what a ridiculous name fitting though because its a ridiculous network.
Reviewed by Tabica manzy
on 21st Feb 2018
It used to be ok but not now they only do a 500 mega byte internet bundle have to buy a goody bag to get larger internet allowance with minutes and texts. Also very slow to maintain masts the one near me has been down since last year its now Feb 20th 2018 thats 3 months its a joke. The internet is so so slow all i get is edge 2g sent an email because theres no customer service agent suggest i switch phone on and off and clean the sim. But i dont think thats gonna fix the mast what a bunch of idiots best to leave so thats what i have done i could have moved house to a mast that worked quicker than they come out to fix them take your hard earned money elsewhere.
Reviewed by Suzanna
on 10th Jan 2018
I'm giffgaffed nearly 4 years now. For quite a while I was all right with a £5 goodybag, who wouldn't be happy paying only 5 quid a month on her phone bills? But I started to use data. OK, I changed for a £7.50 goodybag. And the signal has become rubbish. I asked my other half if he's got the same issue on his still £5 goodybag, apparently the same issue, so it's not the goodybag, but the signal coverage. But not by a bit. It's rubbish. He's doing temporary assignments and has to go over the road to have signal when he's waiting for a call from employers!
I got a new phone that requires a nano SIM. We had a spare nano SIM at home, but took it out of its frame. It took me ages to actually find out how to transfer my number to a different sim. Found it, yeasss!! Now what? I needed the frame for an activation code. Oh, no... OK, let's order a new sim. My details were shown on the screen. Clicked on order a free sim button. I got an error message saying "Order details invalid". Hm... OK, there is an option to order a Sim to a friend. I've typed my other half's name in and our address which is the same that was shown before, again, "order details invalid". I've ordered several SIMs before, never had this issue. I can't transfer my number to a different Sim that we had, because there is no frame. I can't order myself a new sim, but I can't order one for my friend either. And the address was typed in properly, for sure. And as I said, I never had this issue before. So what the hekk is going on?
Another thing. Every single time my other half buys a goodybag, the website says he has entered the wrong password. He started to record his passwords, did write them on a paper. But still. So every month he had to do the procedure of requiring a new password, despite he wrote the passwords down. This is getting ridicolous.
As my goodybag expires in a few days, his has expired (even though we can still call each other for free), we are changing provider. This rubbish doesn't worth the effort.
Reviewed by Giannis
from United Kingdom
on 20th Sep 2017
I am on gifgaff for more than a year. Good signal and prices but the worse support ever. In case you need smt you will have to find your own solution, even become someway of technician. The first time I needed them it was because of wrong settings where I had to build an new APN and give the parameters which o had to find to gifgaff community online etc etc... The second time been in Europe and I supposed I would have roaming. I had roaming of calls and texts but no data. I had again to deal with adjustments and be techniciam on my phone and card, although not my field and finally the solution given was to use WiFi and buy local provider son card!!!!
The thing with them is they will NOT support you and in case of any problem you have to have plenty of time, patience and eventually knowledge to solve it your self!!!
Reviewed by Aida Yzelli
on 29th Jan 2017
What a useless network. Atempted 11 times to connect with my relative who is on giff gaff monthly contract and could not be connected. What a waste of money for people on giffgaff contract.
Again useless network.
Reviewed by paul chuckle
on 13th Dec 2016
giffgaff wow buy one £5 voucher get free calls for ever get pals on network you get a years worth of free data which don't work log in so you can share problems with the biggest idiots ever online every phone problem solved with a sim clean or phone switched off then on.its 02 pay and go but called giffgaff with the internet so so so slow (40 mins to download weather app update) took 3 secs on 3.
Reviewed by Decan
from Hall Green, Birmingham, UK
on 8th Nov 2016
Outside on my house, which is in a valley, O2 signal is OK to great. However where I live its rubbish and calls have been dropped mid call. This is frustraying so finally I've asked for my PAC code. However if I lived in another area I would consider going back to them.
Just a quick pointer to people who have network problems with giffgaff (and another reseller or selller of mob services).
i) Coverage maps available online often use an "average" coverage. As you only need medium coverage to complete a call, people with high coverage (near a mast) are not affected badly by companies presenting average network coverage. However people further away are. They do not actually recieve average signal, they receive weak signal, which has atendency to drop calls. Accordingly use of avergae coverage by mobile networks falsely sells an image of coverage adequacy for people in weak coverage areas.
ii) ee shops have mast maps (for their network), so its worth seeing if you are in line of sight to a mast. Carphone warehouse has some sort of industrial app which shows customer feedback on coverage.
iii) Using a combination of all these things, I decided to buy and test a couple of the cheapest PAYG Three and EE sims to see which of the two had reasonable reliability of signal ie before enbering a contract I checked the adequacy of the network. Your don't to port your number for this. Just go into a mobile shop of vodaphone, ee, three, 02, ask for a PAYG sim and their cheapest top up card, swap sims in your phone (assuming you've already had it unlocked) and call a few people to see if the conversation quality is adequate. Don;t forget to try it at home as well. There's very little call/ data on PAYG sims so becareful it will run out VERY quickly. Don;t sign up your card details for these PAYG sims, just pay overthe counter for it. Then choose the a combination of best signal quality for best price, not customer service quality as well.
Reviewed by r brown
on 31st Oct 2016
Great phone service but very poor data.
Reviewed by rolf harris
from great britian
on 18th Jun 2016
Not worth it the internet is to slow don't waste time or money go to another network.
Reply by T35
on 29th Jun 2016
Did you check the coverage in your area before signing up? (https://www.giffgaff.com/coverage-and-service#coverage) The great thing about giffgaff is that your not stuck in a contract or fixed term deal so you can leave anytime you want. In some areas the giffgaff signal is not great (but not because of giffgaff themselves but because of the O2 signal which giffgaff uses).
Reviewed by Peter
on 13th Jun 2016
The sim deals are good value, especially if people you know are also on the network, but that's it. The customer service is almost non-existent. I bought a phone off them which was faulty. It was returned for fixing but came back with a new fault (as well as the old one). Returned it again and it came back with another new fault (as well as the first two faults). They would not offer a refund, simply another 'fix' so I eventually got a refund off my card provider.
They rely on customers to provide forum based support, however the customers have a vested interest in responding in order to earn payback points. as with any system like this, some replies will be helpful, but most simply give a stock reply without reading the post properly. They cannot be contacted by phone, only be agent message on the website. The responses are polite, but often do not seem to have read the query and unfailingly stick to the company line.
Reviewed by Arthur
on 5th May 2016
Tried giffgaff. all the hype how good they are I found at home poor signal poor signalling when in town and about Internet slower than a snail 2g not 4g not even 3g when a page loads any photos or pictures load a line at a time slower than old 56k modem in 80s avoid the Internet is useless.
Reviewed by carl janiszewdka
on 18th Mar 2016
Hmm what can i say ...if u want to use the web dont use giffgaff slow or it wont work at all ....
i live 17miles from the centre of london ...
Reviewed by Jeff
on 24th Feb 2016
I joined Giffgaff in January of 2012 back when they were offering unlimited data for £10: Bargain! I thought they were a great provider and so I stuck with them for years to come.
End of story.
Oh, but wait!!!
In 2015, they decided to jack up the prices to £20 and limit 4G to the first 6GB before reducing it to dial up speeds, this was the final straw for me; I signed up to 3 and moved my Giffgaff number to them, I then started paying £15 for TRULY unlimited data and free roaming in many countries including the USA and Sweden (two countries I frequent a lot), this later increased to £20 a month but I would rather pay that than switch back to the demon spawn known as Giffgaff; I've never looked back since!
Three is like a frozen egg, you just can't beat them! Giffgaff is a different story, they are useless money grabbing thieves who's idea of fixing a phone is turning it off and on again.
Three: 5 stars
Giffgaff: 0 stars
Reviewed by t mercer
on 28th Jan 2016
I have a dispute with GiffGAff it concerns the illegal use of my data which was used to rob me of money from my phone account.
They will not process or progress the complaint with out me sending endless further account information. They then quote various obscure legal; text from the data protection act to justify this!
The data protection act (i thought) was to protect the consumer not shield the crooks!
Reviewed by Alex
on 10th Jan 2016
Stayed with them for a week before moving away. Very little signal, even on major motorways and in towns. Data rates were never much better than dial up. Even with signal calls rarely got completed.
Stay away. Not worth it.
Reviewed by d
on 4th Jan 2016
Reviewed by Jeff
on 5th Aug 2015
Internet connection is very slow at home in Bedfordshire and in Central London.
Their facility to logon and switch your account from one SIM to another is very useful if the SIM gets lost.
There are at least 2 suspicious reviews below (check the dates and the style of review).
Reviewed by yen
from NW England
on 16th Feb 2015
Been on giffgaff for longer than I can remember, since 2009 I think. Ok, this network has gone belly up only once I think. Ok, you don't have anyone to call - true, touch whatever. I was on the big VF & had probs quite a lot. Its a boon for myself this network - like a Monthly contract but not.. so its a total advantage for me. At moment you can get 500 min + 1gb of data on 4g for 12 quid, the usual free txts too. Simply recommended not i can say !!! For anyone having probs I feel they're the type who think the Sony Z3 Compact is rubbish...
Reviewed by Jose
on 16th Jan 2015
I love giffgaff, it is cheap, with no contract and good value to use it as the main telephone number. Network works perfectly as they use O2 in the whole country. I have got my simcard using this promotion https://giffgaff.com/orders/affiliate/josan plus 5 pounds for free. I advise to order your sim with them, it is for free!
Reviewed by philip
from great britain
on 24th Nov 2014
giffgaff seemed ok but now it is very slow and even basic programs take ages to download
It is 2g not 3g
You will do much better by looking else where!
Reviewed by Lee
on 18th Oct 2014
Joined GG after 2 years with EE.
They might offer good value and people on the community GG website are helpful but most of the time all they tell you if you have a problem 'to switch the phone on/off' I think people would try that first!
Anyway have been with them for a month and the signal quality on 2G is good although sometimes texts get delayed or calls never get through.
But if you want a 3G data connection then look elsewhere as this is pretty much non-existent even in big cities or towns. And if you do manage to get a 3G signal then do not expect fast speeds, all I would say is that my speeds when on 3G are slower than my dial up internet connection of the 90's!
yes it says they cover '99%' of the UK but more than likely that is 95% 2G and 4% 3G
My saving grace is that it only lasts a month.
Reviewed by Bearuk
on 12th Sep 2014
If you're after a cheap deal giffgaff looks good. Unfortunately there is no real support. Giffgaff support is nothing more than a fanboy site. I feel fortunate I never managed to activate my SIM as I might have trapped myself within the mess that is giffgaff. I tried to activate my SIM, but the website threw me back to the start every time. Thats when I discovered the only support is a knowledgebase (no help there) and a forum (the suggestion, try another browser. They know where they can stick that answer).
Unless you are absolutely penniless, or possibly stupid, wouldn't you want the security of knowing you can call - or even email - your mobile network provider for help? I know I do, which is why I am relieved I didn't complete my sim activation.
Reviewed by michael mould
on 21st Dec 2013
just activated the giffgaff sim card and it took 5 mins they sent text to install software, clicked install got all my setting instantly, STRESS FREE, asda take note that's how its done
giffgaff 5 stars
asda 0 stars
Reviewed by Grattus
on 25th Nov 2013
I moved over to giffgaff on a recommendation from a friend when it became apparent that Vodafone had poor internet reception in the area my new home is located. They use the O2 network and so far I have had no problems at all, connecting on the internet everywhere I've been and never losing a "normal" phone signal. They offer a very good range of deals giving everyone a choice, whether they want lots of call minutes, texts or internet time and the value is second to none. The only problem I experienced was due to their internet only contact. I had a problem with my pc keyboard that wouldn't allow me to input the date in the format required so couldn't initially register my sim but having overcome that slight hiccup I have had three months of hassle free service for a fraction of the price other suppliers charge. Understand they are now offering phones too. I hope to have them as my mobile supplier for many years to come.
Reviewed by Terry Deacon
on 25th Nov 2013
I've a user of giffgaff for a number of years. I expect to continue being a user for the foreseeable future.
As stated, giffgaff is a Mobile Virtual Network Operator, like Tesco Mobile, that piggybacks on the O2 network. It offers no contracts; being a purely Pay As You Go operator. You either need an O2 locked or an unlocked mobile to use its services.
It's pricing structure radicalised the UK PAYG market by offering a relatively inexpensive tariff - 10p per minute, compared to AT LEAST, 25p per minute by 02, Vodafone etc. Giffgaff's popularity lies, however, with its "goodybags". As at November 2013, it's £10 monthly goodybag, for instance, offers 500 cross UK network minutes, unlimited texts, 1GB of data and free giffgaff to giffgaff calls (which, incidentally, lasts 3 months per top up). It's lowest top up is only £5.
To slightly contradict S21, giffgaff is not quite an online-only business as you can buy top up vouchers in retails shops for 02 and use these to credit your giffgaff account. But the vast majority of business is conducted online with your account.
What really stands giffgaff out from the rest, is the fact that it is community based, in so much that its users are called "members", instead of customers. These members help the company operation by giving customer service support and aid in marketing and sales. Members get can rewarded by recruiting new members. In fact, in June 2013, giffgaff gave out nearly £2 million to its members. It was a surprise recently to learn that giffgaff is actually owned by the Spanish telecommunication giant, Telefonica.
Giffgaff is innovative by actually encouraging suggestions and ideas by its members. One of the best, and one that I have had to use on a couple of unfortunate occasions, is that if you happen to lose your sim card, all you need is another new sim card and it will almost-instantaneously transfer your number and credit on to it, whilst blocking the mislaid one.
I recommend giffgaff to all.