Giffgaff
In a nutshell | ||
![]() Last updated October 2013 Giffgaff is a virtual mobile network, using the O2 network to supply its services, giving it 99% coverage of the UK population. Giffgaff offers cheap calls and flexible plans. |
Summary
Giffgaff is an online-only business with a community that provides the majority of member support (hence its slogan - the mobile network run by you!)
User questions
Sorry - questions and comments on this page are now closed.
Giff gaff has taken over my homepage without warning and i cantbshift them. Ive looked everywhere. Im mot a goffgaff cudtomer - this is REALLY annoyinh. Can someone help?
Asked by plumsky
from uk
on 17th May 2017
Reply by Tilley
from Uk
on 16th Apr 2018
I've the same problem. It's really annoying. I'm not a giff gaff
customer and I can assure you I'll never be one. If someone can tell
me how to change my homepage permently I'd be really grateful.
Cheers Tilly
Why have giff gaff sent me a text telling me if i dont cut down on my data usage they are going to bar me from buying the £20 unlimited always on data goodybag?
Asked by Mccauley ohara
from England
on 6th Jun 2016
Now how is that unlimited data? I will be changing service providers
effective immediately. I wouldnt recommend them to anyone.
Reply by syd
from middx
on 8th Jun 2016
i agree 100%
gifgaff is rubbish
Reply by Reece
from England
on 1st Aug 2016
Im suprised you could even use it, its that sloww!
Reply by Mo
from United Kingdom
on 1st Oct 2017
After staying with Giffgaff when I received such a threatening message
I realised I have stopped thinking out of the box. The community at
giffgaff keeps saying LTE is not designed for such usage. Now that I
have joined Virgin media, I get a respectable data speed. And 20 + 20
GB of data for £15 a month. I mentioned 20 + 20 because the left
over data is rolled over. Here I don't get any text or email saying my
usage is excessive though I have used 1.5 GB of data in a day a couple
of times no one moans LTE is not designed for it. In short I am
getting value for money.
Giffgaff user reviews
Sorry - reviews and comments on this page are now closed.
Average rating from 27 reviews:
Reviewed by Winfred binungo
from Notts uk
on 1st Mar 2018
No use for internet the calling ok but i dont like all the hassle of
login and all that no thing to login for. They do the cheap stuff but
only one internet only bundle £5 for 500meg not a lot of choices
to slow internet to use.
Rating:
Reviewed by Gurt hoffstater
from Lincoln uk
on 26th Feb 2018
Want a network that takes your cash but does not provide the service
then join giffgaff the internet does not go its so so slow end of
story your paying for nothing.then they try and give you a loan.they
try and make out its run by you what rubbish.who loans the money.its
disgusting to abuse and prey on the poor like giffgaff does and if it
was run by us it would be cheaper than 15p a call.no customer service
soon there will be no jobs for us.
Rating:
Reviewed by Ginny glover
from Uk
on 24th Feb 2018
Very slow internet it does not show pages just spins around. Also
calls cut out and texts never get through disgusting service.better
paying a bit more even the stupid names a give away to giffgaff what a
ridiculous name fitting though because its a ridiculous network.
Rating:
Reviewed by Tabica manzy
from Uk
on 21st Feb 2018
It used to be ok but not now they only do a 500 mega byte internet
bundle have to buy a goody bag to get larger internet allowance with
minutes and texts. Also very slow to maintain masts the one near me
has been down since last year its now Feb 20th 2018 thats 3 months its
a joke. The internet is so so slow all i get is edge 2g sent an email
because theres no customer service agent suggest i switch phone on and
off and clean the sim. But i dont think thats gonna fix the mast what
a bunch of idiots best to leave so thats what i have done i could have
moved house to a mast that worked quicker than they come out to fix
them take your hard earned money elsewhere.
Rating:
Reviewed by Suzanna
from UK
on 10th Jan 2018
I'm giffgaffed nearly 4 years now. For quite a while I was all right
with a £5 goodybag, who wouldn't be happy paying only 5 quid a
month on her phone bills? But I started to use data. OK, I changed for
a £7.50 goodybag. And the signal has become rubbish. I asked my
other half if he's got the same issue on his still £5 goodybag,
apparently the same issue, so it's not the goodybag, but the signal
coverage. But not by a bit. It's rubbish. He's doing temporary
assignments and has to go over the road to have signal when he's
waiting for a call from employers!
I got a new phone that
requires a nano SIM. We had a spare nano SIM at home, but took it out
of its frame. It took me ages to actually find out how to transfer my
number to a different sim. Found it, yeasss!! Now what? I needed the
frame for an activation code. Oh, no... OK, let's order a new sim. My
details were shown on the screen. Clicked on order a free sim button.
I got an error message saying "Order details invalid". Hm... OK, there
is an option to order a Sim to a friend. I've typed my other half's
name in and our address which is the same that was shown before,
again, "order details invalid". I've ordered several SIMs before,
never had this issue. I can't transfer my number to a different Sim
that we had, because there is no frame. I can't order myself a new
sim, but I can't order one for my friend either. And the address was
typed in properly, for sure. And as I said, I never had this issue
before. So what the hekk is going on?
Another thing.
Every single time my other half buys a goodybag, the website says he
has entered the wrong password. He started to record his passwords,
did write them on a paper. But still. So every month he had to do the
procedure of requiring a new password, despite he wrote the passwords
down. This is getting ridicolous.
As my goodybag expires
in a few days, his has expired (even though we can still call each
other for free), we are changing provider. This rubbish doesn't worth
the effort.
Rating:
Reviewed by Giannis
from United Kingdom
on 20th Sep 2017
I am on gifgaff for more than a year. Good signal and prices but the
worse support ever. In case you need smt you will have to find your
own solution, even become someway of technician. The first time I
needed them it was because of wrong settings where I had to build an
new APN and give the parameters which o had to find to gifgaff
community online etc etc... The second time been in Europe and I
supposed I would have roaming. I had roaming of calls and texts but no
data. I had again to deal with adjustments and be techniciam on my
phone and card, although not my field and finally the solution given
was to use WiFi and buy local provider son card!!!!
The thing
with them is they will NOT support you and in case of any problem you
have to have plenty of time, patience and eventually knowledge to
solve it your self!!!
Rating:
Reviewed by Aida Yzelli
from UK
on 29th Jan 2017
Giffgaff!
What a useless network. Atempted 11 times to connect
with my relative who is on giff gaff monthly contract and could not be
connected. What a waste of money for people on giffgaff contract.
Again useless network.
Rating:
Reviewed by paul chuckle
from uk
on 13th Dec 2016
giffgaff wow buy one £5 voucher get free calls for ever get pals
on network you get a years worth of free data which don't work log in
so you can share problems with the biggest idiots ever online every
phone problem solved with a sim clean or phone switched off then
on.its 02 pay and go but called giffgaff with the internet so so so
slow (40 mins to download weather app update) took 3 secs on 3.
Rating:
Reviewed by Decan
from Hall Green, Birmingham, UK
on 8th Nov 2016
Outside on my house, which is in a valley, O2 signal is OK to great.
However where I live its rubbish and calls have been dropped mid call.
This is frustraying so finally I've asked for my PAC code. However if
I lived in another area I would consider going back to them.
Just a quick pointer to people who have network problems with
giffgaff (and another reseller or selller of mob services).
i)
Coverage maps available online often use an "average" coverage. As you
only need medium coverage to complete a call, people with high
coverage (near a mast) are not affected badly by companies presenting
average network coverage. However people further away are. They do not
actually recieve average signal, they receive weak signal, which has
atendency to drop calls. Accordingly use of avergae coverage by mobile
networks falsely sells an image of coverage adequacy for people in
weak coverage areas.
ii) ee shops have mast maps (for their
network), so its worth seeing if you are in line of sight to a mast.
Carphone warehouse has some sort of industrial app which shows
customer feedback on coverage.
iii) Using a combination of all
these things, I decided to buy and test a couple of the cheapest PAYG
Three and EE sims to see which of the two had reasonable reliability
of signal ie before enbering a contract I checked the adequacy of the
network. Your don't to port your number for this. Just go into a
mobile shop of vodaphone, ee, three, 02, ask for a PAYG sim and their
cheapest top up card, swap sims in your phone (assuming you've already
had it unlocked) and call a few people to see if the conversation
quality is adequate. Don;t forget to try it at home as well. There's
very little call/ data on PAYG sims so becareful it will run out VERY
quickly. Don;t sign up your card details for these PAYG sims, just pay
overthe counter for it. Then choose the a combination of best signal
quality for best price, not customer service quality as well.
Good luck.
Rating:
Reviewed by r brown
from uk
on 31st Oct 2016
Great phone service but very poor data.
Rating:
Reviewed by rolf harris
from great britian
on 18th Jun 2016
Not worth it the internet is to slow don't waste time or money go to
another network.
Rating:
Reply by T35
from UK
on 29th Jun 2016
Did you check the coverage in your area before signing up? (https://www.giffgaff.com/coverage-and-service#coverage)
The great thing about giffgaff is that your not stuck in a contract or
fixed term deal so you can leave anytime you want. In some areas the
giffgaff signal is not great (but not because of giffgaff themselves
but because of the O2 signal which giffgaff uses).
Reviewed by Peter
from UK
on 13th Jun 2016
The sim deals are good value, especially if people you know are also
on the network, but that's it. The customer service is almost
non-existent. I bought a phone off them which was faulty. It was
returned for fixing but came back with a new fault (as well as the old
one). Returned it again and it came back with another new fault (as
well as the first two faults). They would not offer a refund, simply
another 'fix' so I eventually got a refund off my card provider.
They rely on customers to provide forum based support, however the
customers have a vested interest in responding in order to earn
payback points. as with any system like this, some replies will be
helpful, but most simply give a stock reply without reading the post
properly. They cannot be contacted by phone, only be agent message on
the website. The responses are polite, but often do not seem to have
read the query and unfailingly stick to the company line.
Rating:
Reviewed by Arthur
from Uk
on 5th May 2016
Tried giffgaff. all the hype how good they are I found at home poor
signal poor signalling when in town and about Internet slower than a
snail 2g not 4g not even 3g when a page loads any photos or pictures
load a line at a time slower than old 56k modem in 80s avoid the
Internet is useless.
Rating:
Reviewed by carl janiszewdka
from england
on 18th Mar 2016
Hmm what can i say ...if u want to use the web dont use giffgaff slow
or it wont work at all ....
i live 17miles from the centre of
london ...
RUBBISH.
Rating:
Reviewed by Jeff
from UK
on 24th Feb 2016
I joined Giffgaff in January of 2012 back when they were offering
unlimited data for £10: Bargain! I thought they were a great
provider and so I stuck with them for years to come.
End
of story.
Oh, but wait!!!
In 2015, they decided to jack up the
prices to £20 and limit 4G to the first 6GB before reducing it
to dial up speeds, this was the final straw for me; I signed up to 3
and moved my Giffgaff number to them, I then started paying £15
for TRULY unlimited data and free roaming in many countries including
the USA and Sweden (two countries I frequent a lot), this later
increased to £20 a month but I would rather pay that than switch
back to the demon spawn known as Giffgaff; I've never looked back
since!
Three is like a frozen egg, you just can't beat
them! Giffgaff is a different story, they are useless money grabbing
thieves who's idea of fixing a phone is turning it off and on
again.
Three: 5 stars
Giffgaff: 0 stars
Rating:
Reviewed by t mercer
from uk
on 28th Jan 2016
I have a dispute with GiffGAff it concerns the illegal use of my data
which was used to rob me of money from my phone account.
They
will not process or progress the complaint with out me sending endless
further account information. They then quote various obscure legal;
text from the data protection act to justify this!
The data
protection act (i thought) was to protect the consumer not shield the
crooks!
Rating:
Reviewed by Alex
from Uk
on 10th Jan 2016
Stayed with them for a week before moving away. Very little signal,
even on major motorways and in towns. Data rates were never much
better than dial up. Even with signal calls rarely got completed.
Stay away. Not worth it.
Rating:
Reviewed by d
from uk
on 4th Jan 2016
no support.
Rating:
Reviewed by Jeff
from UK
on 5th Aug 2015
Internet connection is very slow at home in Bedfordshire and in
Central London.
Their facility to logon and switch your account
from one SIM to another is very useful if the SIM gets lost.
There are at least 2 suspicious reviews below (check the dates
and the style of review).
Rating:
Reviewed by yen
from NW England
on 16th Feb 2015
Been on giffgaff for longer than I can remember, since 2009 I think.
Ok, this network has gone belly up only once I think. Ok, you don't
have anyone to call - true, touch whatever. I was on the big VF &
had probs quite a lot. Its a boon for myself this network - like a
Monthly contract but not.. so its a total advantage for me. At moment
you can get 500 min + 1gb of data on 4g for 12 quid, the usual free
txts too. Simply recommended not i can say !!! For anyone having probs
I feel they're the type who think the Sony Z3 Compact is
rubbish...
Rating:
Reviewed by Jose
from Spain
on 16th Jan 2015
I love giffgaff, it is cheap, with no contract and good value to use
it as the main telephone number. Network works perfectly as they use
O2 in the whole country. I have got my simcard using this promotion
https://giffgaff.com/orders/affiliate/josan plus 5 pounds for free. I
advise to order your sim with them, it is for free!
Rating:
Reviewed by philip
from great britain
on 24th Nov 2014
giffgaff seemed ok but now it is very slow and even basic programs
take ages to download
It is 2g not 3g
You will do much
better by looking else where!
Rating:
Reviewed by Lee
from Wales
on 18th Oct 2014
Joined GG after 2 years with EE.
They might offer good value and
people on the community GG website are helpful but most of the time
all they tell you if you have a problem 'to switch the phone on/off' I
think people would try that first!
Anyway have been with them
for a month and the signal quality on 2G is good although sometimes
texts get delayed or calls never get through.
But if you want a
3G data connection then look elsewhere as this is pretty much
non-existent even in big cities or towns. And if you do manage to get
a 3G signal then do not expect fast speeds, all I would say is that my
speeds when on 3G are slower than my dial up internet connection of
the 90's!
yes it says they cover '99%' of the UK but more than
likely that is 95% 2G and 4% 3G
My saving grace is that it only
lasts a month.
Rating:
Reviewed by Bearuk
from UK
on 12th Sep 2014
Hate it.
If you're after a cheap deal giffgaff looks
good. Unfortunately there is no real support. Giffgaff support is
nothing more than a fanboy site. I feel fortunate I never managed to
activate my SIM as I might have trapped myself within the mess that is
giffgaff. I tried to activate my SIM, but the website threw me back to
the start every time. Thats when I discovered the only support is a
knowledgebase (no help there) and a forum (the suggestion, try another
browser. They know where they can stick that answer).
Unless you are absolutely penniless, or possibly stupid, wouldn't you
want the security of knowing you can call - or even email - your
mobile network provider for help? I know I do, which is why I am
relieved I didn't complete my sim activation.
Rating:
Reviewed by michael mould
from england
on 21st Dec 2013
just activated the giffgaff sim card and it took 5 mins they sent
text to install software, clicked install got all my setting
instantly, STRESS FREE, asda take note that's how its done
giffgaff 5 stars
asda 0 stars
Rating:
Reviewed by Grattus
from England
on 25th Nov 2013
I moved over to giffgaff on a recommendation from a friend when it
became apparent that Vodafone had poor internet reception in the area
my new home is located. They use the O2 network and so far I have had
no problems at all, connecting on the internet everywhere I've been
and never losing a "normal" phone signal. They offer a very good range
of deals giving everyone a choice, whether they want lots of call
minutes, texts or internet time and the value is second to none. The
only problem I experienced was due to their internet only contact. I
had a problem with my pc keyboard that wouldn't allow me to input the
date in the format required so couldn't initially register my sim but
having overcome that slight hiccup I have had three months of hassle
free service for a fraction of the price other suppliers charge.
Understand they are now offering phones too. I hope to have them as my
mobile supplier for many years to come.
Rating:
Reviewed by Terry Deacon
from UK
on 25th Nov 2013
I've a user of giffgaff for a number of years. I expect to continue
being a user for the foreseeable future.
As stated, giffgaff is a Mobile Virtual Network Operator, like Tesco
Mobile, that piggybacks on the O2 network. It offers no contracts;
being a purely Pay As You Go operator. You either need an O2 locked or
an unlocked mobile to use its services.
It's pricing structure radicalised the UK PAYG market by offering a
relatively inexpensive tariff - 10p per minute, compared to AT LEAST,
25p per minute by 02, Vodafone etc. Giffgaff's popularity lies,
however, with its "goodybags". As at November 2013, it's £10 monthly
goodybag, for instance, offers 500 cross UK network minutes, unlimited
texts, 1GB of data and free giffgaff to giffgaff calls (which,
incidentally, lasts 3 months per top up). It's lowest top up is only
£5.
To slightly contradict S21, giffgaff is not quite an online-only
business as you can buy top up vouchers in retails shops for 02 and
use these to credit your giffgaff account. But the vast majority of
business is conducted online with your account.
What really stands giffgaff out from the rest, is the fact that it is
community based, in so much that its users are called "members",
instead of customers. These members help the company operation by
giving customer service support and aid in marketing and sales.
Members get can rewarded by recruiting new members. In fact, in June
2013, giffgaff gave out nearly £2 million to its members. It was a
surprise recently to learn that giffgaff is actually owned by the
Spanish telecommunication giant, Telefonica.
Giffgaff is innovative by actually encouraging suggestions and ideas
by its members. One of the best, and one that I have had to use on a
couple of unfortunate occasions, is that if you happen to lose your
sim card, all you need is another new sim card and it will
almost-instantaneously transfer your number and credit on to it,
whilst blocking the mislaid one.
I recommend giffgaff to all.
Rating: