iD Mobile

In a nutshell

Last updated June 2017

iD Mobile is a virtual mobile network from the Carphone Warehouse and operating on the Three network.

Summary

Carphone Warehouse launched the iD Mobile network on 12 May 2015. It's a virtual network running on the Three network, and offers the following benefits:

12 month contracts
4G at no extra cost
All customers can now set their own spending limit and cap their bills using the iD Mobile app
The Three mobile network has recently been rated as the UK’s most reliable (Source: YouGov March 2015)
All Pay Monthly plans come with a free Data Rollover feature, which automatically rolls over unused monthly data into your next month’s allowance, giving you a second chance to use it.

The 2016 Which? mobile customer satisfaction survey found that 8 out of 10 customers would happily recommend iD Mobile.

From 15 June 2017, all iD Mobile customers on Pay Monthly, Sim Only and Pay As You Go plans have the ability to "Roam Like at Home" and use their UK minutes, texts and data in 50 destinations worldwide.

User questions

Sorry - questions and comments on this page are now closed.

I have a Blackberry DTEK60. when will it be Wifi calling enabled?

Asked by Kevin from UK on 3rd Oct 2018

Reply by iD Mobile Support from UK on 3rd Oct 2018
Hi Kevin,

Thanks for getting in touch.

We would be more than happy to check this out further and advise you on this.

So we can check this out please could you send us a message via the channels below.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reply by iD Mobile Support from United Kingdom on 8th Oct 2018
Hi Kevin,

You can find a list of compatible devices on our website here:

https://www.idmobile.co.uk/help-and-advice/wifi-calling

Sadly, your device is not currently compatible with WiFi calling.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

I upgraded my ID contract 2 weeks ago. I am holiday inSpain. I cannot make any calls at all. Totally disillusioned. The man at car phone warehouse said my new Samsung would be ideal. Please help.

Asked by Penny Monk from Uk on 19th Sep 2018

Reply by iD Mobile Support from UK on 19th Sep 2018
Hi Penny,

I'm sorry to hear about the issues you are experiencing with your SIM.

We would like to check this out and get it resolved as soon as possible.

So we can get this looked into please could you send us a message over Social Media via the below accounts.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reply by Penny from Uk on 19th Sep 2018
I can’t get online or make phone calls at all. Have been online intermittently. I upgraded against my better judgement because of problems with my old phone. They said it was full. I hardly use my phone- only for WhatsApp and some calls. Is it my sim? and why? My number is 07813016066. Now saying my contacts are not registered on network. Can you fix it? Feel like I have been mis-sold this phone , just like the other one. Am very fed up.

Reply by #idcpw1234 from UK on 21st Sep 2018
Hi Penny,

We are very sorry to hear about this.

Unfortunately we are unable to look into this via this platform.

Please could you contact us via Social Media using the accounts below and a member of the team would be happy to check this out and advise you further?

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Would i get free texts and calls to any network and landline if I change to id mobile?

Asked by Rosemary from Northern Ireland on 10th Sep 2018

Reply by iD Mobile Support from UK on 10th Sep 2018
Hi Rosemary, calls such as this would be included in your monthly allowance of minutes.

See all 217 questions

iD Mobile user reviews

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