O2
In a nutshell | ||
![]() Last updated October 2013 O2 is one of the "big 4" mobile networks in the UK. |
Summary
O2 was formed in 2001 and is part of Telefónica O2 Europe. It was originally part of the BT group and is one of the biggest mobile operators in the UK, with over 18 million customers. In addition to voice, messaging and data services, it also provides 3G mobile broadband, fixed broadband and home phone services.
O2 launched its 4G service in August 2013, with monthly contracts starting at £32/month and with music, sport and gaming services included. The initial coverage is in London, Leeds and Bradford with a further 10 cities planned by the end of the year. Be aware that O2's 4G service does not support the iPhone 5.
User questions
Sorry - questions and comments on this page are now closed.
I've been with the same mobile company 18+ yrs but last 5 hardly any cover and none at home for last 5 years should I pay my bill?
Asked by Ger
Richards
from United Kingdom
on 16th Jun 2017
🤔
How much does it cost to change from O2 mobile to Virgin mobile?
Asked by Grix
from UK
on 1st Mar 2017
Pay As You Go only. Also how long does it take?
Why am I being offered a second hand phone when mine wasn't broken? It was in excellent condition only problem was after marshmallow update wifi couldn't be used.
Asked by Mrs Claire Jones
from England
on 22nd Nov 2016
Did the software update on the 7th October 2016 after I did that wifi
would no longer work on my Samsung gakaxy A3. Spoke to o2 who said it
was a Samsung issue. Samsung took my phone twice for repair and
problem still existed so o2 took phone in the 7th November and they
still have it now they were waiting for parts then it was with an
engineer now they waiting for parts again now iv been told I need a
replacement phone but it will be a reconditioned one and someone else
has used it, this is unacceptable as I never broke my phone they are
not on it out of order been on phone around 35 times to be told it's a
repair fault then repair saying its a customer service fault I was cut
off about 3 times in one day.
Never before after 15+ years have
I ever had such bad customer service, I am not accepting a tatty phone
when mine was in mint condition, I think o2 should pay off my existing
contract and let me have a new phone as I still owe £80 on this
phone and iv not even had it for over a month yet I'm still having yo
pay the bill... Come on o2 sort this out.
Customer service is
shocking.
Time to go to another network I think.
O2 user reviews
Sorry - reviews and comments on this page are now closed.
Average rating from 589 reviews:
Reviewed by Michael
from UK
on 7th Oct 2018
When starting a new O2 contract it's best to block all Direct bills to
mobile, Premium bar and International Bar to your account, you can
always remove the bars later by calling customer service. On new
contract or upgrade from 1 October 2018 you can now set a Spend cap at
£0.00 to protect you from unexpected bills as you can always
change this by calling customer service. Most people on this form
don't quite understand what a contract means. You are agreeing to pay
a monthly charge for 1 or 2 years plus any extras charges which you
must pay. If you cannot guarantee you can afford it for the year(s)
don't sign up use pay as you go no excuses please. Look after your
phone and insure it, 2 years is a long time paying for something you
have broken or had it stolen. I have used O2 (Cellnet), EE (T-Mobile
& Orange), Tesco, Virgin, Vodafone and Three for over 26 years and
I find now it's easier to buy my phone outright and look for the new
SIM only deals. It's so easy to change network with a PAC code and
your number changes over the next working day and automatically
cancels your existing contract.
Rating:
Reviewed by Jason
from UK
on 2nd Oct 2018
Just changed from Vodafone to O2 for £20 20GB sim only which now
have Spend Caps on contracts from 1 Oct 2018 tutor Vodafone do not
have Spend Caps. (Capped contract) Signal is the same as Vodafone
which is the best for indoor an outdoor coverage. My number was ported
over the next day and I was amazed it was all finished by 11:00. Phone
O2 to set a premium rate bar for all calls and premium texts on my
account and I feel overall very satisfied from the service I have
received. My family and most of my friends are going to change to O2
when their contracts are up.
Rating:
Reviewed by Wino binato
from Stevenage uk
on 3rd Apr 2018
An 02 fone mast by us has been out since last year oct 2017 its now
april 2018 if you dont think this is true check 02 signal checker then
type sg15 to check my post code keep checking each week and see for
yourself how useless 02 are we all expect outages but not for 7 months
this is the truth check that i am telling the truth save yourself from
this rubbish network.
Rating:
Reviewed by smc
from uk
on 25th Jan 2018
STAY AWAY from o2,if you value your sanity, they are the worst there
is, go anywere but o2,
Rating:
Reviewed by Helen
from Uk
on 31st Oct 2017
Gave me the wrong phone set up insurance I didn’t want and the
said they will refund and don’t.
Rating:
Reviewed by pam watts
from uk
on 26th Oct 2017
if your business happens to be unlucky enough to have between 10 ad
100 phones with O2 business , you will find they refuse to take calls
from customers. You can call the general business line, who will say
you need the 10/100 team, but unfortunately they can't put you
through. In fact not even they can contact the 10/100 team. The best
they can do is emaill someone in the 10/100 bunker and ask them to
return your call , within 24hrs. Unbelievable, but that is the level
of service
Suddenly, you the customer, have become the
service provider. It is your responsibility to be available to take
their call within the next 24 hours. You will find they will try once
and if they don't get you,,,,,, well they tried!!!. Honestly, it is a
complete stitch up
it took 4 weeks for me once to get to
speak to the 10/100 team and somehow it was all my fault, Me, being
the customer.!
We are in the process of moving our 15
phones over to EE. The reception probably isn't any better, but at
least when I call I am put through to a human being, and in the case
of EE, so far, a very professional person who has resolved any issues
we have
We have a full on day at work. I do not have the
time to be at O2's beck and call. I want a responsive mobile company
who will respond immediately to the few problems we have. We don't
need to contact them that often ,but when we do, they need to sit up
and look smart.
Thankfully other providers are
available. If you are a flat out small business working all the hours,
like ours, stay away from O2
Rating:
Reviewed by Mohammed
from England
on 6th Oct 2017
I’ve been with all networks I have my personal number with EE no
doubt EE are good as golf but their in door reception at my work place
was awful and due to nature of my job we don’t get access to
WiFi to use WiFi calling. The only network with better coverage indoor
for me is O2 so I decided to give it a go.
I took the
web chat route and after. Few seconds I was connected to an advisor
who was extremely helpful and courteous. Also gave me three months
free line rental on thr sim only deal I got disconnected due to a poor
connection on my phone I reconnected and it was a different advisor
who was as helpful patient and courteous. Offered me the same deal
when I explained to her. Therefore so far no issues. O2 customer
service is definitely better than Vodafone and Three. As for network
coverage and call quality it’s great thr call quality I find
better than EE however net speed is slower. 4G coverage is also not as
vast as EE but I have a 4G signs, anywhere I go.
I would
definitely recommend.
Rating:
Reply by Rob
from UK
on 30th Nov 2017
Should have gone to another provider using the 02 network - look them
up (can't list them here due to rules) but there's certainly cheaper
providers using the same network.
Reviewed by fran
from UK
on 11th Sep 2017
What a joke, first they tell me they will match any 30 day sim only
deal for me. waste nearly an hour of my life and then tell me they
can't do it. then try and sign me up for a year at a higher price,
crazy people!
Rating:
Reply by Rob
from UK
on 30th Nov 2017
Their Sim Only 'deals' are a rip-off! I left them for Plusnet Mobile
and got much more for much less. There's other providers out
there!
Reviewed by Henley Bailey
from United Kingdom
on 28th Aug 2017
Awful company that knows it owes me £400 and blocked me from FB
when asking for it back.
Awful company, I returned a
phone to them within the 14 day period. They accepted the return and
their system shows they owe me the money for the phone (around
£400) but they don't refund it.
I've been on the
phone with them many times and they just ask me to wait 5 days and it
will be in my account. 5 days comes and goes but no refund.
After many times of doing this over two months, I went to social
media and they blocked me from their Facebook page for talking about
it. I contacted their CEO, still no resolution - looks like I'm out
£400. :(
Rating:
Reply by Rob
from UK
on 30th Nov 2017
Phone Ofcom and report it and they'll log it and even give you some
advice on the steps you could take to get it back. All the
best.
Reviewed by Reggie Andrews
from United Kingdom
on 30th Jul 2017
I am not happy with O2 company I have been wrote to O2 company over
they maybe not believe with me wo lives alone one roof of my own
nobody have family with me because I have one bedroom home ny home is
belonged to Poole housing partnerships so I will one left Poole near
future why I feel not happy at my home area really I wish like secret
left soon and enough is enough with this thanks for once again
ths.
Rating:
Reviewed by Grace
from Uk
on 26th Jul 2017
Worst customer service I have ever encountered in my life don't even
bother calling them they are completely incompetent rude and horrific!
This is what happened to me:
So I tried to upgrade and add two
iPads to my account.
Got hung up on twice
Called 6 times
for the link when I eventually finalised the deal they got my email
wrong and the level of incompetence was ridiculous they couldn't take
down the correct email.
Eventually got the links then there was
a system failure couldn't get it.
Then got hung up on again.
Eventually went into store and got a worse deal thanks o2.
Then I get a text the day after saying my order has been dispatched I
have no idea what was ordered. I walked away with everything at
store.
So begrudgingly I called the customer services again they
told me someone had ordered something in store on my account. IT WAS
NOT ME. They told me nothing could be done unless I went into store.
It's my mothers birthday I can't go into store Sammy advised me I had
to go and she wouldn't look into anything until I proved that wasn't
me. She was HORRIBLE.
I then called back and spoke to Marium
who was lovely and cancelled the fraudulent order.
I am
disgusted with the customer service Sammy didn't even report it as
fraudulent she advised me she had no idea if I was telling the truth
that I might have gone in my lunch break! I don't work anywhere near
the store. She wouldn't even tell me what actual store it was she just
said it was the last one I went into. Well that could have been any
because IT WASNT ME.
Rating:
Reviewed by Ben
from England
on 19th Jun 2017
In short I think o2 customer service is awful. I was over charged on
my first bill from o2 due to being charged for multi media messages
(many people have had issues with o2 and charging for MMS) o2 promised
to reimburse some money which was never written on my customer file
notes to confirm they had authorised giving me a reimbursement and
after not giving me the money back they then after several lengthy
conversations said they would give me a reimbursement which actually
never transpired so now I am totally frustrated and can't be bothered
chasing them! I never ever had any issues with MMS charges from
Vodafone coz they don't charge for MMS and they always professionally
dealt with me.
Rating:
Reviewed by Yu
from Russia
on 16th Jun 2017
It's a rip off phone provider, they're the most expensive and least
connective phone providers in UK after 2010. Most of my friends don't
do contracts with O2 because they're rip off and the customer service
is terrible. They have bunch of foreigners who can't speak English.and
those foreigners are so rude. I'm so glad that I changed my contract
to Vodafone. Cuz at least they don't rip me off. I used to pay
£35 a month for 1GB internet and unlimited texts, calls whilst
in vodephone I'm paying £25 with 25GB internet and unlimited
texts calls. Everyone change your contract from O2 to vodaphone.
Rating:
Reviewed by Mr Gray
from UK
on 26th Apr 2017
02 Customer service I have found to be extremely poor.
The staff
in the shops are very poorly trained and give erroneous information.
The customer service on the phone take a long time to reply,
over 30 mins, and
refer your complaints upward and you get no
further response.
The shop personnel are not allowed to make any
decisions beyond the trivial.
Don't use O2, if you have any
problem you will find their service dreadful!
Rating:
Reviewed by Redfitzy
from United Kingdom
on 30th Mar 2017
Best network I've been with I always use pay and go and o2 and giff
gaff my favourite I love the o2 app it's great.
Rating:
Reviewed by Leanda
from England
on 14th Mar 2017
Would just like to record how well I was dealt with by Jessica in the
call centre. I had a problem and was quite upset and she sorted it out
for me Thank you jessica. Call made 20.15 on Tuesday 14 March 2017
Very pleased with the outcome.
Rating:
Reviewed by paul
from england uk
on 10th Mar 2017
Not happy at all with the services 02 are providing. Giving me wrong
infomation and wrong delivery days. Also telling me a phone was been
preped for delivery when the phone isnt in stock. I would advise futer
customer to go with a different provider to a company who knows what
there doing.
Rating:
Reviewed by Sian
from UK
on 9th Feb 2017
Disgusting customer service, messed about, told things that weren't
true, awaited phone calls that never came, passed from pillar to post
and spoke to some rude people on the way. Appalling and will take my
custom elsewhere.
Rating:
Reviewed by Albert ryder
from Uk
on 24th Dec 2016
Shocking abroad . Messed about for weeks. Utterly useless.
Rating:
Reviewed by Niamh Vallely
from United Kingdom
on 28th Nov 2016
O2 customer service is the by far the worst in the country.
Nobody has the answers to any queries so you will be passed around and
put on hold for most of the day.
They are rude and
inconsiderate, as well as infuriating.
On top of that, I have
had no response from the complaints department and when I have tried
to resend the email, I am informed that the service is currently
down.
Completely Unacceptable.
Rating:
Reviewed by Luxi
from Uk
on 5th Nov 2016
Dont sign up with O2 until you read this!
In my life as
an adult, O2 is the worst phone company that I've ever used, their
network coverage is very very very bad, their customer service sucks
as well and communication between the department are not even
effective, and they have customer service representative in india,
south Africa and UK and other countries but I had to go through the
painful frustrating task of dealing with call agents from these 3
countries, and if you're on the phone to them make sure the bad
network dosnt cut off the call, because if you call back another agent
from a different country will pick and won't even have a clue what you
talking about because the previous agent didn't leave notes. When a
company called mobidoll started scamming me, O2 played along nicely
from June 2016 to October 2016 I had paid close to £200 this is
money I paid ontop of my line rental and device fees, (money paid to
mobidoll) O2 promise me in August that, they'll rais a dispute on
behalf, we'll, that never happened after about hundreds calls back and
forth with long waiting times and explaining myself over and over
again I almost went mad from frustration, well not only did it put a
massive impact on my credit score, I ended up paying every single
penny before the barring on my phone was removed, they promised not to
charge me once the dispute is raised, they even made me pay late
payment charges, well the last payment I made was in October for
£34 which they told me my problems are finally over, WeIl right
now my bill came and they're still charging me late payment fees, it
very sad to rub money of innocent vulnerable customers. This is a good
confirmation that O2 are horrible, they don't care about their
customers and teamwork hand in hand with these scammers which makes
them scanners too, there's a lot to say which I can't post it all
here, my heart is really broken because friends warned me about O2
before signing up with them. I keep paying money I don't have every
month, extra money ontop of my tariff and they always give me
explanation that don't make sense, I can't wait for my contract with
them to end and be free, I'm really stressed about all this. I won't
ever recommend O2 to anyone at all.
Rating:
Reviewed by J
from Germany
on 25th Oct 2016
Terrible customer experience!!
Rating:
Reviewed by Heather Russell
from Uk
on 24th Oct 2016
O2 recently outsourced their mobile customer service to Capita, who
offshored it to South Africa. I have no problem with offshored call
centres other than their total and utter lack of power to do anything
useful when something goes wrong other than 'fill in a form'. Or if
you want to escalate, fill in another form. O2 have effectively driven
a wedge between the people who handle the call and the people who fix
problems and as a customer this is for the first time in a decade
making we seriously think about leaving O2.
Rating:
Reply by Anita Lind
from United Kingdom
on 31st Oct 2016
You took the words right out of my mouth! I've had 2 contracts with O2
since March this year and 7 months on have yet to get network coverage
or signal anywhere inside or outside within an area of several miles
around my home. This is a familiar story from many other O2 customers
I've heard as well as some Vodafone users too I've spoken to (and as
it happens Vodafone share the same ariel O2 uses!! And thus also same
issue they refuse to admit to or acknowledge!) After numerous
complaints alerting O2 to the issue,I've been told that unfortunately
3 if their masts are not positioned to include my home address
location and cannot be adjusted to do so meaning no improvement should
be expected in future either. So for my troubles I've been offered
£50 CREDIT toward my bill so generously making up for the 7
months of the service I've been unable to use which I've already paid
for and what remains of 2 24month contracts I'm trapped in paying for
the service I'll never be able to make use of for the full duration of
both contracts!! Wow I'm Speechless.
Reviewed by Jen
from U.K.
on 11th Oct 2016
Their customer service is atrocious! .. I've contacted them multiple
times and still no solution! Each time I have to give all my details
just to be told the same bs! So sick of this >.<
Rating:
Reviewed by Sean
from Uk
on 7th Oct 2016
Before you buy from o2 I'd like to tell you that I managed to rack up
£16300 within 24 hrs I have 2 phones with these and been with
them over a year and up till now they've been pretty good not the best
but the phone worked and and had no issues with calling my clients
unlike some of the other major suppliers.
Yesterday I recive a
text saying I'm £22 over my bill no problem quite happy to pay
that but today I get a text saying I'm over £16300 over my bill?
Obviously I'm not going to pay that so if your on o2 or planning on
buying a contract then be warned at some point you could probably be
screwed over like me.
Rating:
Reviewed by sam
from uk
on 4th Oct 2016
I have used many providers but o2 is the worst as they steal data and
let spam numbers to steal my money and do not do anything to stop
it!!! Will never use them again!
Rating:
Reviewed by Jess
from England
on 23rd Sep 2016
O2 is an absolute joke - total waste of time trying to get anyone to
help you
I have been trying to get my phone unlocked for the
past 11 days. I took a contract out with three unaware my phone was
locked to o2. I phoned o2 to get it unlocked and was told it would
take up to 72 hours. I have phoned up every day since then and am
always told 'another 24 hours'. I have been promised a call back 4
times and never had one. Everyone always just claims there is nothing
they can do. I have been hung up on twice. No one seems to be able to
transfer a call as the call has been dropped numerous times trying to
transfer to different departments. Absolute waste of time trying to
talk to them. Going to have to resort to buying a new iPhone at this
point just because they can't do a simple job.
Rating:
Reply by Glen
from United Kingdom
on 19th Oct 2016
How was your phone locked on o2 when you purchased your phone with
three. All phones from three are unlocked to all networks even
iPhones. Seem bitter mate!
Reviewed by Annie
from U.K.
on 22nd Sep 2016
I have had virtually no phone service from O2 since May of this year
(it is now September). Apparently the contract I have with O2 allows
them to provide no service, but does not allow me to terminate the
contract & be refunded until the problem is resolved. (4 months so
far!!). Today, I have spent so far 2 hours and 20 minutes waiting for
a 'live' chat Huh! I have had messages at approximately 2 minute
intervals telling me how busy they are & that they will get to me
as soon as they can. May I suggest that if they are that busy, they
employ some more staff.
As far as I am concerned, the 'service
provision' I have from O2 sucks, and I would advise everybody to
totally avoid becoming involved with this network.
Rating:
Reviewed by HF
from UK
on 13th Sep 2016
I swore by O2 until about 2 years ago when it all went downhill.
Customer services are awful, don't even get me started on live chat,
I'd have more luck explaining my problems to my hamster. Stupidly I
got suckered in to a new contract as I was desperate to upgrade and
I've never known it take so long to transfer my number over to my new
sim, weeks. To make it worse they continually said it was done and I
waited and waited. Contacted them again and they said it wasn't done
and they'd filled the form in wrong twice. Anyway, months on and I'm
stuck with over £300 to pay off and to rub it in my partner has
a cracking deal with Vodafone using the same phone as me paying half
what I pay with O2 and better signal. Plus they're always ringing him
up offering him better deals and taking money off his bill. Wish I
could afford to get out now!
Rating:
Reviewed by Philip williams
from United Kingdom
on 15th Aug 2016
I got a high pressure sales call from this company I was on pay as you
go and they said if I paid by dd monthly I would save money, that
turned out to be more expensive so I cancelled my direct debit and
they blocked my phone also they said I would go in the bad debts,
don't deal with this company they are rubbish.
Rating:
Reviewed by Lazenby
from UK
on 12th Aug 2016
Dreadful customer service experience. Took 6 attempts and a 25 minute
wait for my call to be answered.
Rating:
Reply by Trevor Macdonald
from UK
on 6th Sep 2016
After they failed to collect their money via DD from the new bank
account (which they confirmed they had on screen in July) for two
months and three calls from me to find out what problem was, they
stopped my phone. After 1hour and 10 minutes to get through to someone
in Jo burg, I was told they had tried to collect the money but my bank
had refused it!. They lie, they dont care about customers (their staff
turnover is so high they know they wont be there the following month
to answer any questions) and they operate on the basis of we will
bully you into submission.
I have since cancelled all payment
facility to them, told them if they want any outstanding money (they
are very quick to contact you if you owe them!!) they can take me to
County Court. I am perfectly happy to let a Judge see all my calls to
O2, their texts, recorded conversations, bank details etc and let a
sensible legal person make a judgement over who is in the right.
Its a shame that All O2 users couldnt get together and all stop
paying - then watch O2 go into freefall. All it takes is a little care
and some genuine customer service to resolve these issues.
Needless to say I had my phone unlocked, threw away their sim card
and bought a new one with another provider - NOT ON CONTRACT - if they
mess me about - I walk away.
Reviewed by Mrs williams
from U.K.
on 25th Jul 2016
Worst phone network I have ever used my son took out a contract was
told simm card posted would work as soon as he put it into phone it
was meant to be paid direct debit they took a pound from his account
to check that it was a valid account the Sim card turned up never
worked it was the wrong Sim card supposedly one year later he gets a
bill that is been passed on to a debt collecting agency for £123
for something he never used because they never sent the right Sim card
nobody 02 seems to be able to help or advise on what was going on
right royal rip-off.
Rating:
Reviewed by Alison
from U.K
on 12th Jul 2016
I spent almost an hour on the O2 online chat service, to find out why
they are suddenly charging 10p per minute to a South African landline
when they quote 3 p per minute using the international sim. Went round
in circles, very frustrating. Made me call both landline and moble
numbers in South Africa. Eventually tried to fob me off by saying the
price had been increased, but not changed yet on their website!
Rubbish!! They said I should phone their support team at 25p per
minute to see if they could sort it out. If that took an hour, imagine
the cost of the call! Something very wrong with their service.
Rating:
Reviewed by Dana
from U.K.
on 15th Jun 2016
A huge thank you to Gordon. He is profesional, helpfull and very
funny. Thank you for everything.
Rating:
Reviewed by julie
from uk
on 6th Jun 2016
Had constant problems with network coverage cant use data on phone
outside of house for nearly month now. 02 dont want to help but are
quick enough to call text etc when bill due. I want to know if i can
get a refund for bills when i cant use data.
Rating:
Reviewed by Cath
from Uk
on 27th May 2016
O2 have been the worst provider I've ever had! I've been with them 6
months and I can't text get emails make calls for hours at a time!
Money quickly vanishes even with data turned off and phone not used???
To get hold of customer service is impossible in kept on my landline
for 35 or more having had to use my landline as mobile keeps cutting
out due to ? Poor coverage. orange/ EE million times better I'm going
back to them as my phone is redundant / useless with O2 very poor show
. As for gurus ha the two young Indian guys with a market stall should
be given immediate jobs at o2 they resolved what 5 02 gurus in
Peterborough couldn't !!!
Rating:
Reviewed by Jay
from United kingdom
on 22nd May 2016
I joined 02 when I was 15, I have been a loyal customer for 8 years.
Over the past two years I have had the worst experiences with 02. They
issued me a contract with a special deal for being a loyal customer.
Only to find out they had filed me into two more Sims, which they had
advised were family and friends without stating I would be the one
paying for them. Why would one person need to have 3 activated sim
only contracts? That was cancelled taxi!y and the charges were
reversed. Then last November I received a sudden bill for 125 pounds.
Baring in mind the contract come with unlimited texts and 300 mins
call allowance for 10 pound. However I went over by just under 200
minutes and they sacked another 115 pounds on top. Rediculous!!! I
then lost my phone the following December. The security questions were
ridiculous to try get help with my account. Relied on memory of an
elephant who has nothing else to do with their life but watch their 02
account. One of the first rules you learn about questionnaires is not
to rely on customer memory. It is now the fifth month of not having
this phone. I attempted to get the contract cancelled five times. In
January I managed to cancel the account but quickly learnt from my
next bill that this wasn't done. I was told my phone account had been
cancelled and not the payment account.... wait a minute, I thought
this was the same thing? Nevermind that, I carried on presiding the
cancellation of the account. Yet again the stupid security questions.
The long process to get anything done and a 02 guru saying they could
help. Finally today I have been able to cancel and have it confirmed
however have to pay another bill. By that time I would have paid 6
months of contract I having used.
Yet alone to mentioned,
when they were getting on good I was a student with a budget. I would
receive the most ridiculous bills each month which now have me sitting
in a planned overdraft and trying to get the paid off. They are a
greedy network with shot signal and really long processes to get
anything done. They are a financial burden and risk you take on.
Beware, they do not value their customers and unfair . The only part I
think is good is their gurus are very friendly and patient. Feel sorry
they have to be serving in this company and performing ridiculous
protocals. Why would I need security to cancel an account?
Rating:
Reply by raz
from uk
on 8th Jun 2016
thanks for the info. I was about to go into a contract with 02 they
was giving me all the good deals but the truth is there network is
rubbish.
when they rung me they kept cutting me off which
I thought was weird but now I know what they are up to
thanks jay
Reviewed by Gerard
from UK
on 21st May 2016
O2 are awful I get "no service" on my iPhone, can't send messages.
Suddenly O2 is awful.
Rating:
Reviewed by A. Burns
from Scotland
on 4th May 2016
No service for 5 days. Poor response from 02. It is not good enough in
2016.
Rating:
Reviewed by Andrew irving
from uk
on 29th Mar 2016
Be with o2 for 14years when to upgrade to day the phone i want was s6.
Deal with o2 was very poor o2 rubbish may go 2 network.
Rating:
Reviewed by Helen
from UK
on 25th Mar 2016
I've been with O2 for over 15 years and have always been really
impressed. Still happy overall with their service, coverage and
prices, but they've really let themselves down with the failure to
sort our problems with the my O2 app. It suddenly refused to recognise
my pin, I had to sign in using my password, and there's nowhere to
"reset" the pin I've had ever since downloading the app. Tried live
chat to see if I could sort it, but gave up waiting. Never a great
sign when everyone in customer services is too busy dealing with other
people's issues...!
Rating:
Reviewed by Yutong Han
from UK
on 24th Mar 2016
Three days ago when I checked my online bank account I noticed the
balance was going down very quick. I then checked the details and
noticed a surprising charge of £135.42 from O2 without any
explanation. I then checked my messages and emails and there isn't any
information about that outstanding charge at all. I thought it was
probably somebody else using the title of O2 and called the O2
customer service. And it was for the over-allowed minutes. My friend
using 3 company has their minutes automatically stopped once it's
reached the allowance and I get nothing, nor a near allowance notice
and no notice even once I have been charged over a hundred pounds!
It's just been charged secretly and this is just like a thieve?! When
I suggested the customer service to do reminders or auto cut they just
don't like it and start persuading me to unlimited minutes. My monthly
average is only 100 mins and this is not the point okay? Anyway I
finish my contract this September and will never continue using
again.
Rating:
Reply by Hj
from United kingdom
on 22nd May 2016
I had exactly the same problem . Was on a ten pound contract for being
a loyal customer of 7 years, with 300 minutes included. I went over by
200 minute and they bills me for 125 pounds with no notice or warning
as it was accrueing.
Unfair service.
Reviewed by James
from England
on 22nd Mar 2016
O2 seem to think its OK to renew contracts for you without your
permission, that combined with some of the worst customer service I
have ever experienced.
If you ever find yourself considering
getting a contract with them know you would do better simply punching
yourself in the face every day for a couple of years.
Rating:
Reviewed by Muhammad
from England
on 12th Mar 2016
Train your sales team to be honest and not lie to your customers. Very
dissatisfied by the information. Complete lie and not accurate
information. I cancelled the contract, didn't pick up the iPhone. You
tricked me into signing up to another tariff. Called 6 times to
resolve the issue. Still not received the order cancellation
confirmation. Now that I have my pac code glad I am leaving a
dishonest organisation. You should be ashamed you lost a customer of
more than 10 years. Extremely unhappy.
Rating:
Reviewed by Vince Henry
from U.K
on 9th Mar 2016
O2 customer for more years then I can remember.
What I do know
is the bigger they have gotten the less they care!
The service
in general is poor! My phone the signal the waiting for a fix or
solution the crass excuses and the biggest issue of all! O2 if I don't
have phone service for a week no reduction or refund! But 1 minute
over my agreed tariff then its flood gates open for hitting me with
additional charges! Why? I have had no phone service for practically 1
month! Apart from wifi or data roaming! O2 solution it's your sim
mate!!! Now new sim no different!!! I go abroad all of a sudden I have
a signal!! 17 quid extra on my bill which again I do not understand!!
It's all unlimited yet the tariff I chose was 18 for service 15 for
phone and yet it has never been 33 pounds in total although I have
unlimited everything!!! Total con total rip off from a company that
once cared but know basically says I have your money now get lost.
Rating:
Reviewed by Ruqaiya
from united Kingdom
on 18th Feb 2016
They have been taking money through my account even after cancelled my
contract. Not only tht when I contact them regarding this, they told
me they will investigate and let me know. They did not contact me
instead they pass me to the credit service. Will not recommend to
anyone. They only care about money and not customer services. From the
customer service team to the manager all not helpful.
Rating:
Reviewed by julie heminsley
from england
on 17th Feb 2016
Why are O2 ripping off customers by charging them 1gb per hour to go
on utube?
Rating:
Reviewed by Baz
from United Kingdom
on 5th Feb 2016
Poor service , worst network in uk , If you dont want to receive your
call and text then join o2 , you may have signals but no calls and
text , There app is more worse then their service . Avoid on any
cost.
Rating:
Reviewed by Stacey
from England
on 26th Jan 2016
Iv topped up my o2 sim by £40 maybe more this month and to be
honest I think o2 is a rip off. I'm not happy at all. I use more data
on my o2 sim and not only does o2 eat my credit it has ate my data, I
had £10 bought my daily data which was £1 and paid my
£1 I borrowed so why did I end with 50p ? 02 ur a con !
Rating:
Reviewed by jazmin
from uk
on 22nd Jan 2016
Worst network i have ever come accross that always has to have low
network where ever i go! Absolutely hate this network! Had this
problem ever since i made the biggest mistake of being with o2 last
year!!! So annoying! You cant fix or get anything right on time what
soo ever! Absolutely hate it. Im furious! I wish there was a -0 star
button instead of 1 star! This is a disgrace!
Rating:
Reviewed by daniel
from england
on 10th Jan 2016
!!!! STAY AWAY FROM o2 SCAM!!!!
Had been with them for
many years and was happy with there products and services. BUT!! It's
all changed when I took out a o2 refresh I paged off my handset with
1year and cancelled my line rental (with no times contract ) I 3days
later had a e-mail to say I had to pay £135 for line rental when
called they said it was a mistake as I payed off my phone so no line
rental was due I was told by 4 o2 customers services that it would not
be taken out of my account. BUT in the 28th of April o2 took
£135 FROM my account took me ages to get it back they where rude
to me and even put the oh one down on me.. finally got the money back
but found out FROM my back that o2 have set up £135 DD from my
bank account to be taken every 3months until further notice.. they are
scum and scammers STAY AWAY they are big trouble and will cost you big
time.
Rating:
Reviewed by Russell
from england
on 5th Jan 2016
02 are total rubbish. I have been with them for the last 4 years. In
the last year their network in my area has become majorly conjested to
the point where i cannot access the internet for hours at a time
during peak times (6am-11pm), and then when it finally conects i get
sub 1mb/s speeds. They now share the network with both tesco and giff
gaff but dont seem to be upgrading the network to meet demand. Their
south african call center is useless, the staff just agree with you or
lie to you. I suggest recording any conversations you have with these
people. I think zero stars would be more apt.
Rating:
Reviewed by HelenB
from England
on 2nd Dec 2015
Utterly utterly terrible in all respects. Think the on line chat
people must be paid for each minute they keep you on chat as I have
spent hours and hours trying to get answers to straight-forward
questions about billing. So frustrating. 0 would be the correct
rating.
Rating:
Reviewed by Sheila smithurst
from G
on 1st Nov 2015
Tried to cancel my contract what a carry on my son eventually did it
for me after waiting 40 mins the staff in the shop were very unhelpful
going back to tesco.
Rating:
Reviewed by Chris Carter
from Gb
on 28th Oct 2015
O2 have gone from brilliant to pathetic over the last few months,
purchased new phone again with them nearly six months ago and they
can't and won't resolve the issues I have, plenty of empty promises
etc, don't use this company at the moment unless you have a good
working phone already,I can't wait till my two years contract is
finished with them, lime I say pathetic.
Rating:
Reply by Kathj92@googlemail.com johnson
from England
on 24th Jul 2016
I brought the new aquarist x5 back in march. From the start it kept
freezing. By may it went altogether. Took it back and they sent it for
repair. Had a new one and within days it went again. Took it back
again and all I got was sarcasm. They said it was some apps causing
problems. deleted apps. Still went again froze and could only sit and
wait for battery to run out. Went back shop and they said I just
wanted a different phone I said yes this one's faulty don't trust it.
They refused to change it. I rebooted it and was fine for 2 days then
went again. Again shop said I couldn't have it repaired cos time had
elapsed. I said I only had it since may. It's only July now. So been
left with out phone. Went argos and brought Samsung. Don't use
o2.
Reviewed by Jo Brown
from England
on 24th Oct 2015
I am very frustrated with the queuing system introduced in my local
store. I cannot just pop in for a mobile data sim without being told I
have to wait about 20 minutes. It is a quick purchase-- no advice or
discussion needed yet the person who greets me is not allowed to do a
till transaction. Where is the sense in that?
Rating:
Reviewed by Nasimul
from England
on 17th Oct 2015
Totally utterly rubbish network coverage and customer service.
Rating:
Reviewed by Mark O
from GB
on 13th Oct 2015
02 used to have one of the most efficient customer services going.
Friendly staff who you could even have a bit of a joke with if you
were having problems.
Last couple of months UTTER
rubbish.
The new staff who sound South African don't
can't understand half of what I'm saying and just say yes to anything
you say or "I understand" when they clearly don't.
Whenever they sent me a text questionnaire I always said it was great
to speak to a human being rather than a computer. No it's gone totally
the opposite way.
I can't give a 0 rating but it's what
it should be right now.
Rating:
Reviewed by Adam james
from United kingdom
on 15th Sep 2015
If I could give this review 0 or even minus starts I would this
company has no loyalty to long serving customer they have no deals and
signal keeps dropping their customer service is discusting and will
not help you at all I deserved better then this when I hand over my
hard earned cash and pay for the contract I am very discusted and will
be leaving for another company that actually cares about there
customer shame on you o2 the last 2 years you have really got it all
wrong.
Rating:
Reviewed by lynnette
from UK
on 1st Sep 2015
I got a blackberry Q5 in February 2014! Had no problems up until
2months ago, my phone freezes, won't let me use my data, turns itself
on and off, it won't let me send texts as it freezes and I could be
waiting days for a text to come through! I rang 02 to complain about
this and I sent it off for repair, I had to go 10 days without a
phone! But still had to pay all of my monthly bill. I have been
treated really bad everytime I phone 02 all I get told is we'll send
it off to get repaired, I've been a loyal customer of there's for over
6yrs always paid my bill on time! Now they want £90 of me so I
can upgrade ridiculous I don't think I'll be renewing my contract when
it runs out!
Rating:
Reviewed by John
from N.Ireland
on 1st Sep 2015
Can't wait for contract to expire..... Coverage has just got so bad
that phone is totally redundant for hours at a time.... Customer
service from 02 has to be some of the worse i have ever experienced...
Alot of my friends have switched to EE from 02 and cant believe how
good it is... i will also be switching to EE.
Rating:
Reviewed by Thomas
from O2
on 20th Aug 2015
Up until not too long ago O2 used to be a fantastic Customer Services
team but it seems like they have all been moved I think to South
Africa or another country that uses english as a second language. The
staff speak english but nothing gets sorted in 1 call any more ! I
changed my 30 day sim only tariff a fairly simple process I have done
it many times throughout the years. But this time first they
deactivated my data because they used the wrong setting which put me
on the wrong APN for my type of phone then when they sorted that in
the process they managed to stop my service. Then on top of that they
did almost the same thing to my girlfriend who at my recommendation of
great service had decided before the whole situation to come to the
same type of 30 day contract with me. But yes indeed you have guessed
it they screwed up with her as well.
Rating:
Reviewed by Katy Wright
from UK
on 20th Aug 2015
Terrible service form O2. Complete daylight robbery. They have debited
my account an extra £40 this month for turning my phone on for
5mins when my flight landed . Data roaming was switched off within 2
minutes and I have still been charged £40 for email coming into
my account. I didnt open them or download any extra files
.......£40 unbelavable. when I phoned to complain they said all
info was on there website so would not refund me. I have been with O2
for 6 yrs but will not be renewing my contract in Oct !
Rating:
Reviewed by mark
from uk
on 7th Aug 2015
Confused... paid 20 gbp for 1500 minutes a month on a new galaxy s4. i
checked log and altogether i made 23h 30m calls. so i used the
calculator 60 mins x 24 hours is 1440 mins should leave me with 60
mins left right? No! not according to o2... i only have 5 mins left...
what? Check your mins people... you pay for it.
Rating:
Reviewed by Lee
from Uk
on 5th Aug 2015
Very poor coverage even in cities and major towns! Not the network it
used to be.
Rating:
Reviewed by Kat
from Scotland
on 3rd Aug 2015
After more than 6 months into my 2 years contract I can genuinely say
I have nothing good to say about o2. The network coverage is bad so
now I dependent on the free WiFi from public places. From my 5 Gbites
of Internet I can hardly use 3 because the coverage is so bad.
My job involves travelling a lot and I can honestly say that some
locations are so bad I can't even make a phone call never mind using
the Internet. Rubbish, rubbish and more rubbish. If I could rate if
minus 5 stars I would.
Rating:
Reviewed by Sarah
from UK
on 29th Jul 2015
VERY VERRRRYYYY BAD RUBBISH COMPANY.
Rating:
Reviewed by Pamela
from Wales
on 24th Jul 2015
From day one I've had nothing but trouble paying my bill phones been
cut off I can't pay it online tried ringing all the numbers you can
think of for O2 but the call wouldn't even ring it would cut straight
off so can't pay over phone and i haven't got a land line so how am I
supposed to ring up and pay my bill to get my minutes and texts back?
Thinking of leaving O2 and going back to EE they are far better to
deal with never had any problems with them .. O2 need to sort it out
to be honest or your going to be losing a lot of customers.. If I
could give the rating 0 stars I would but the lowest is 1 so that'll
have to do
Rating:
Reviewed by jamie
from uk
on 8th Jul 2015
I think i have been saved by these idiots refusing me for credit. Took
them 6 days to confirm this, while sending me my contract,
confirmation number, collection number for the store. Went each day to
the store to collect and turned away, called 8 times, cut off 4 times.
had broken promises of return contact to me to advise of what is
happening. They seem to be utterly hopeless in the basic job of adding
a new customer god knows what they would be like when they have you
tied into a contract. Now gone to another network, passed credit no
problems and phone next day. Looking at the number of 1 star reviews i
consider my self lucky !!! But O2 seem shambolic !
Rating:
Reviewed by judi hardman
from uk
on 4th Jul 2015
Rewards impossible to claim.
Rating:
Reviewed by Daniel
from UK
on 19th Jun 2015
I am not one for submitting reviews usually but given the number of 1
star reviews I thought I would take the time to submit a review to add
a positive aspect the negativity that is on view. I realise that we
all have an opinion based on experience so my comments are not
intended to disprove any comments, only to share my opinion.
I have been an O2 customer since the days when they started out as
1-2-1 back in the 1990's. In that time I have had a number of phones,
some on contract, some on PAYG, for me, my wife and my kids. I am
still with O2 as is my wife. My kids have grown up and are now
responsible for their own contracts and are still with O2. There was a
brief foray with VirginMedia a few years ago with one contract but
their mobile phone customer service was atrocious so the contract was
not renewed (I am with VirginMedia for landline, broadband and TV and
I have had no issues). In all that time I have always found O2 to be
helpful and courteous when I have contacted them and quickly resolved
any issues.
Rating:
Reviewed by tegs map
from uk
on 27th May 2015
I have just tried to resolve some problem with O2 customer services.
In doing this I had to make at least 8 phone calls Got deliberately
cut off three times for try to get name of operator or give them my
number ironically so they could call me if line was disrupted. At the
end of it all and a good deal of time being asked obscure ever
changeing questions I did something I have never done before I gave up
with the matter unresolved I could not take the billigerence and
ignorance anymore and passed the matter on.
Rating:
Reviewed by Hugh Asher
from UK
on 24th May 2015
Yesterday my phone was cut off for the third time due to an
administrative error on the part of O2. I have spent hours on the
phone to customer services who blame the last person I dealt with,
blame the computer systems and promise it will not happen again, but
then it does. Very poor service.
Rating:
Reviewed by william Tait
from Scotland
on 11th May 2015
All netwprks are basically the same. They want to take your money.
O2 is no different.
I was given £3 in rewards and it
was taken away.
I went to O2 shop and they said I have phoned a
premium rate number which is a total lie.
After this I removed
all my tariffs and when I topped up £10 it did not register.
O2 are a bunch of monkeys.
Rating:
Reviewed by David Jarvis
from England
on 16th Apr 2015
So o2 are the best so tell me this after my partner Caroline Calvin
paid her mobile phone bill with o2 they have cut her phone off a total
of three seprate times. After speaking to a women on the telephone
today 16.04.15 she was told it was the systems fault. When Caroline
told her she spoke to a male colleague of hers in person she replied
oh.
When her contract expires she will be leaving o2 for poor
customer services. its a disgrace and Caroline is disgusted.
COWBOYS
Rating:
Reviewed by Marie
from UK
on 31st Mar 2015
DON’T FALL FOR O2 ATTRACTIVE ONLINE OFFERS! Unfortunately it is
very likely that you’ll be screwed, just like me. I’ve
ordered online a Sony Xperia Z3 at a competitive price with the help
of an advisor via the tchat. It was supposed to be delivered the day
after. Two weeks after and with the MONEY DEBITED RIGHT AWAY still no
news at all, 0 emails, 0 papers to say they came and no one was home,
0 calls, 0 email alerts or something. I had to call them 3 times, plus
call UK mail as I was asked by O2 to finally find out that they tried
to deliver it 3 times and then they sent the phone back to O2. If you
don’t work or spend the whole day home you will be fine. But if
as me and as most people your are not home during the day, you are
very likely to have the same issue as me. They don’t give a time
span within which they would deliver it. So unless you have a few days
off to take to make sure you are home for your delivery, it will be
sent back to O2 without any advice. I finally went to an O2 store and
explained the problem to a nice advisor who tried to help me by
calling O2 customer service, which is actually not at all a customer
service because their only reply was: “Too late Miss, we
can’t sent it back to you. You’ll be refunded but if you
still want the phone the only possibility is to re-order it and now
the price has gone up by £120. Bye!” Now this is one week
after, and STILL NO REFUND… 3 weeks lost, no phone, money
debited… And this a famous company…? Wondering why they
steal from clients if they have billion pounds of turnover. Just be
careful with online orders…
Rating:
Reviewed by Tony L
from united kingdom
on 29th Mar 2015
I've been an loyal o2 customer for many years and have recently
thought about paying off my refresh device plan and join another
network. o2 signal in hampshire is ok but in most cases signal is very
weak and 4g signal in some buildings is very poor where as other
friends phones with different networks have excellent reception and
great 4g coverage! Don't feel like I'm getting my money's worth with
o2... and their refresh tariff deals are horrendous and not very
generous when it comes to 4g data deals compared to other networks...
and their upfront price is a joke also where as other networks ask for
lower upfront price or is free with better tariff deals! Goodbye o2
you lost another customer LOL
Rating:
Reviewed by re
from england
on 15th Mar 2015
I have had to continously contact o2 about picture messages not
sending and a message appearing saying 'queuing for sending'. I ended
up going into the shop to have this issue resolved. It has now
happened again. Am I going have to keep traveling backup the o2 shop
once a month to get the issue fixed? I should be entitled to £5
off my bill every time this issue occurs to o2 fix the contract
and honour there terms and conditions. This is a long term problem as
it's posted on all the forums.
Rating:
Reviewed by carolyn stewart
from ireland
on 11th Mar 2015
I changed to 02 on the recommendation of friends. I did this on 6
March and by now, 11 March I have had so many issues and made so many
calls to their customer services I feel that I have made a terrible
mistake. I now have no internet!
Rating:
Reviewed by Koulla Panteli
from Uk
on 28th Feb 2015
Please do not join O2. Very poor service I have been with them for a
number of years and recently I have been charged a disgustingly pricey
bill. They are very unhelpful when queried. The direct debit is taken
at willy mildly times when it suits them and you can be barred even
though you paid your bill. Discussing I will never join O2 again and
will tell my friends too.
Rating:
Reviewed by Ken
from Uk
on 24th Feb 2015
Used to be the best now without doubt the worst.
Hope 3
sort them out.
Rating:
Reviewed by Russ
from UK
on 21st Feb 2015
After a frought relationship with Vodafone, (I was a customer since
the Marconiphone days) I switched to O2 initially on a pay as you go
basis.
Following repeated marketing calls from O2 I agreed to
take out a contract, the hook was "the smartphone of my choice after
12 months with no cost to myself and no changes to my contract
conditions", call me neive but a contracts a contract (verbal or
otherwise), now the initial 12 months is over the offer "does not and
never did exist" (all calls recorded for training purposes" Only when
it suits! Sum total myself and family migrating far away from O2,
conned me!!!!!!
Rating:
Reviewed by Sophie Yelverton
from Iraq
on 30th Jan 2015
I think that o2 has the worst customer service ever!! I spent 7 hours
on the phone to them but all they did was hassle me and transfer me
through to other departments. I am not impressed what so ever! this is
a disgrace to humanity and I believe that o2 should be shut down! the
incompetence of them unforgiveable I feel betrayed as a loyal
customer. NEVER USE O2!!!!!!!!!!!!!!!!!!!!!
Rating:
Reviewed by Nigel
from UK
on 8th Jan 2015
I have just had a debt collector turn up asking for £600 for an
O2 contract I know nothing about!!!
O2 fraud dept has
washed their hands of the case and insist I owe the money for a phone
a contract I know nothing about.
Corporations at their absolute
worst. Pay £600 or have a marker on my credit rating. I am at a
complete loss about this one...
Avoid O2 at any cost if you
value your peace of mind.
(If I could give no stars I
would)
Rating:
Reviewed by Stuart
from UK
on 2nd Jan 2015
I ordered my upgrade iphone 6 over 4 weeks ago. I received a series of
texts telling me that it was on its way but so far I haven't received
it. It's to get through to anyone to complain, they just give
platitudes and say that the order is 'being processed'. They want one
to use the on-line chat, but this is like going into an Alice in
Wonderland world of double talk. The complaints service just buries
the complaint. There is no way to post on their Facebook page and
Tweets are ignored. Overall they are a total shower with non-existant
customer service and a cavalier attitude to their customers. They be
avoided at all costs.
Rating:
Reviewed by Keith
from UK
on 2nd Jan 2015
The last time I needed help from O2 business support, three years ago,
the service was excellent. Calls were answered within a minute and
everything was very professional. Sadly the opposite is now the
case.
I have recently needed to call every day after an order
for a new phone went badly wrong. I have been passed pillar to post,
spent ages in queues, and the people I have had to speak to come over
like a bunch of crooks!!. All they seek to do is get "orders" and
after that you are "on your own". You really feel that they are out to
con you one way or the other. I actually lost my temper, a rare
occurrence, due to constant repetition of the phrase "I can only
apologise".
This company seems to be going down the tubes.
Rating:
Reply by Kathj92@googlemail.com johnson
from England
on 24th Jul 2016
I rang chat line and sure it's run by robots. I said my new phone I
had in may has froze. Reply how sad. I said this is the second phone
the first was brought in March that went back because it was faulty.
Reply how sad. I said is that all you can say what about advise. They
said return to shop. I said done earlier that all I got was rudeness
ill manners and sarcasm. Reply...how sad. If you want a phone that
works don't go to O2. I found argos much easier. If you have a faulty
phone take it back they change it straight away no fuss at
all.
Reviewed by Henry
from UK
on 6th Dec 2014
Finally!! Breaking free from the cowboys that are O2 after 5 long
years!
Constant overcharging, ridiculous roaming charges
and having to stand out in the cold due to calls continually dropping.
Astounding that they wouldn't budge when I presented them with
evidence of 2 years worth of invalid charges while abroad or calling
non-UK users due to lack of service. (god knows if I had the entire 5
years worth of information on what they charged me.) This despite the
fact that my contract was up for renewal for another month. A battle
to even get them to waive the termination fee which is really like
rubbing your nose in it to the last degree.
To make it
even more laughable, I called their own direct customer service line 3
times this morning before I could get through as the first 2 cut out.
Absolutely laughable, 4 bars connected and dialing their own line and
the stability of the line still couldn't be maintained.
If you ever want to feel what the urge to go on a murderous rampage
is, then talk to 1 of their live chat "experts". 5 minutes on that
should give you a clear indication of what it would feel like.
O2 have cleaned me for thousands I reckon over the last 5
years. DO NOT MAKE THE SAME MISTAKE I DID!!! DO NOT SIGN UP WITH
O2.
Rating:
Reviewed by Martin
from UK
on 1st Dec 2014
Just bought a Lumia 1020 from them ( only network supplying it at the
time). Tried to register it with them for the free camera handgrip for
2 weeks so far !!!
Waited over an hour today to speak to
someone and finally spoke to no less than 5 people none of whom could
actually sort it out.
No response to emails . All I get is the
blame shifting response or being transferee to someone else despite
asking not to be.
I left vodaphone for this . Why oh why oh why
.
TRULY USELESS .
I'm just out of my cooling off
period too. What a shame .
Today I fimd they've
withdrawn the handset so I've no idea what happens now.
Rating:
Reviewed by Gary
from Uk
on 21st Nov 2014
Terrible company now I have been an 02 / cellnet customer for 20 years
they used to have the best signal & customer service and they were
relatively cheap.
Now they pass your details onto 3 rd party's
azzuri who sign you up to overpriced 24 month sim only contracts with
out your permission / authorisation.
Now for my story!!!!!
I called O2 directly looking for a new iphone 6 after waiting in a cue
for 25 mins I gave up .and decided to try later on second attempt I
waited 40 mins with no idea what position in the cue I was finally
when I got talking to some 1.They told me I was no longer an 02
customer. I said this must be a mistake as I have been with 02 for
years I was then told I was with azzuri now who!!!!! I said you need
to call azzuri and then proceeded to give me the wrong no for azzuri
after some googling I managed to find azzuri only it was to late to
call the office was closed.
I ended up buying a handset from
apple directly I was so sick of getting the run around
My
contract is up in august and it won't be made easy to leave but I am
PAC ing off to some other network. What a joke 02 are now.
Rating:
Reviewed by Grant
from UK
on 5th Nov 2014
I live in central Brighton. Not a huge city, but it is a city. You can
walk to the official city centre in 10 minutes. But O2 coverage
normally hovers between two bars of 3G and E. Calls divert to
voicemail from lack of signal several times a week. There has been no
improvement in this situation in the last 6 years. However in the last
year other networks have improved so I'll be moving my provider once
my current contract expires.
Rating:
Reviewed by andrew davis
from uk
on 2nd Nov 2014
To contact an actual person that you can speak to is very difficult
and the contact number will keep you on hold forever without any
indication or queuing system to let you know how much longer you will
be waiting in the end it is usually the norm to hang up as it is so
frustrating waiting with no info at all to tell you anything - i will
be cancelling my 02 contracts as soon as i can - i have been with them
for 6 - 7 years but have finally had enough as it has not changed.
Rating:
Reviewed by Julie
from Uk
on 29th Oct 2014
Most of the advisors are useless and few of them seems useful but
after few days you realise that in fact they are liars. I have been
waiting now for 3 months to get a voucher for referring a friend and I
don't think I will ever have it. But I had the "pleasure" to spend 2
or 3 evening with the customer service on the chat...for no results,
but Dan, Kevin, Bill, Jasmine...I know them all now!!
Rating:
Reviewed by toxana
from scotland
on 27th Oct 2014
The Lowest customer service i ever seen in my life
Rating:
Reviewed by Anne Seth
from England
on 21st Oct 2014
I have had a contract with O2 for many years but the price just kept
going up. I thought I would try and discuss this with customer
services but after half an hour on the phone of being told I was in a
queue I decided to drive to Cambridge to discuss face to face in
store. There were 4 assistants and no one else in the shop but no one
wanted to help me. I was given a phone to speak to customer services
about terminating my contract/taking out a new one. An hour later I
left the store. I felt I was treated very poorly NO ONE could be
bothered to help me .
I drove to Bar Hill, went to Tesco Phone
Shop who were helpful,polite and at least seemed to care. I wouldn't
ever recommend 02 to anyone.
Rating:
Reviewed by David
from England
on 17th Sep 2014
we took a 24 months corporate contract with O2 in 2013 for 14
handsets. Their network coverage in Hampton, Walton-on-Thames and
Weybridge is very poor. There is either no coverage or calls drop with
no reason. Other times the voice quality is very poor.
There are also problems with mobile data on 3G network.
The only good thing about them is that they have hotspots in shops and
town centres. So I can connect to internet for emails and other
business use.
Rating:
Reviewed by Nasir
from UK
on 18th Aug 2014
Avoid O2 at all cost. The UK signal coverage is poor.
Been with
O2 for over 7 years and the customer service is miserable. Unable to
take mobile phone calls at home with no signal, need to go near a
window to carry on telephone conversation. The monthly direct debit
contract is 24 months and very expensive compared to other networks.
The 3 G signal is never available, and yet O2 is eager to launch
4G.
I agree O2 was very good in the past, but now its customer
service and signal have both deteriorated badly. I have no intention
of renewing my contract after over seven years.
The replacement
handsets were also faulty, with no mobiles to use. The case went to
the Ombudsman services to resolve.
Rating:
Reviewed by Paul Davies
from UK
on 12th Aug 2014
Like most of the reviewers on this site, I too have been with O2 for
many years and have unfortunately witnessed their gradual decline in
quality from their customer services to their strength of mobile
signal. The latter, I blame on their eagerness to forge on with the
lucrative 4G market whilst letting the 3G network suffer as a
consequence.
An example of the signal issue is this ... last
year, in my kitchen and lounge, the signal on my phone was (to coin an
old CB expression) blowing the windows out. It was terrific. Today, I
am lucky if I get one bar. Nothing in my home has changed and I have
tried several different phones but the issue is the same.
O2
can't give me an explanation for this, stating that there signals are
working well... This really doesn't give me confidence to renew my
contract this October.
In my mind, O2 have lost the edge on both
quality and price which is a damn shame as 12 months ago, there were
so dog!!
Rating:
Reviewed by Ellie
from UK
on 19th Jul 2014
Exactly O2 has lost it's Mogo - the shop assistants are half heated
about helping & I made the mistake of going into there shop on
Camden high st : I have been with O2 for a decade yet because I got a
new number two years ago they only have records of me being with them
for 2 yrs : I wish I had let my contract just end I got talked into a
rolling sim 4 different O2 reps told me different things not once did
they say this rolling sim is a upgrade when I was offered it : u can
tell they r happy 4 people not to be to aware of whats benefits there
coustomers more what they benefit - yet there is a lot of competition
out there - the last good thing priority moments yet half ok
Rating:
Reviewed by Mirza Ali
from UK
on 19th Jul 2014
O2 used to be good, now going down in reputation and service, with
poor customer service,expensive plans/handsets.Without the customer's
knowledge they appoint Azzurri to take charge of accounts, so the
customer is pushed from pillar to post for any issues arising from
mobile phones. With faulty handsets, it took O2 more than 5 weeks to
send re-furbished handsets which were also faulty, with customer at
the receiving end of this miserable service. PLEASE AVOID THIS COMPANY
AT ALL COSTS, THEY TREAT LOYAL CUSTOMERS OF OVER 7 YEARS VERY
SHABILLY. I WOULD NOT RECOMMEND THIS NETWORK PROVIDER TO ANYONE.
Rating:
Reviewed by AB
from UK
on 19th Jul 2014
what has happened to o2? used to be good now going down the pan with
shoddy customer service, expensive plans/handsets. heard a rumour of a
merger with three, if that's the case i'm off, three are a company
worth the watching. Shame as they used to be good.
Rating: