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Plusnet Mobile

 In a nutshell  

Last updated June 2017

Plusnet is a UK-based broadband and phone provider, offering either standard or fibre broadband internet, including phone calls. YouView TV and BT Sport Lite are also available to broadband customers. On 29th November 2016, LIFE Mobile customers joined the Plusnet family and became Plusnet Mobile customers.


Plusnet Mobile launches

On 29th November 2016, the Yorkshire-based telephone, TV and broadband provider Plusnet joined LIFE Mobile, part of the BT parent business, to provide a mobile service operating on the EE mobile network.

Plusnet Mobile launches with a wide range of tariffs, combining 4G data, minutes and text bundles at low prices. Plusnet's stated goal is to offer "more for less", including UK-based customer service, a Smart Cap on your monthly bill, and special discounts for Plusnet residential broadband and line rental customers.

Plusnet's deals are all 30 day rolling contracts with no long term commitment. Plusnet uses EE’s 4G network, giving 99% coverage of the UK population.

In addition to the Plusnet Mobile reviews from customers of the new network, we also have over 300 reviews by customers of LIFE Mobile for you to read.

Roam Like at home

From 15th June 2017, Plusnet introduces "Roam Like at Home" (RLAH).

RLAH plans allow you to use your mobile plan allowance to make and receive calls, send texts and use data when you’re roaming in any of the Roam Like at Home destinations, rather than paying roaming charges. Any calls or texts sent between any fixed line and mobile numbers in Roam Like at Home destinations will come out of your plan's allowance. This excludes premium, non-geographic and business rate numbers. If you run out of minutes, texts or data you will pay out-of-plan rates unless you choose to buy a bolt-on.

RLAH countries include all EU states, plus Switzerland, Norway and a few others.


User questions

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I ve bought an only sim contract after leaving from another company. I ve been trying for a whole week to sign in my account with all my details correct so that i can see my usage and it shows "service unavailable TEMPORARILY, try again later' every single time i try. Is this a joke ?

Asked by Katerina from UK on 28th May 2017

Reply by Plusnet Team from UK on 28th May 2017
Hi Katerina,

I'm really sorry to hear you're having issues with accessing your My Account. We're not aware of any known issues with our website. Have you tried logging in via a different Internet browser/ device? Our site is compatible with all devices and browsers, however, it may be a fault with the current one you're using.

Please let us know how you get on, so we can run through some more troubleshooting with you. We're contactable by dialing 500 from your Plusnet SIM, 0800 0791133 from another line or you can contact our friendly Live-Chat Team via our website. We also have our Facebook and Twitter pages too! -Ashleigh

My new plusnet sim is saying I'm on Orange and is 3G every where I've used it...is its normal?

Asked by Sharon from Scotland on 19th Mar 2017
I assumed I'd be on EE but when I put the sim in my fone it's saying I'm using orange network and as yet there has been no sign of 4G only 3G.

Reply by Plusnet Mobile Team from UK on 20th Mar 2017
Good afternoon Sharon!

All of our new SIM cards should be ready for 4G, so it may be an issue with coverage in that area (you can take a look at that here: https://www.plus.net/mobile/coverage-checker/). Alternatively, your handset may still be trying to use your previous SIM's configuration, and you may need to select options for our APN (which you can find here: https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/ and then click: 'What are the APN settings for my phone?").

Of course, we'd more than happy to look into this with you, and to sort out what needs to be done to get you enjoying your account and service to the fullest. You can get in touch with us on our Live Chat (https://www.plus.net/mobile/), by calling 0800 079 1133 (or for free on 500 from your Plusnet mobile) or you can also email into us at mobile-help@plus.net (quoting "S21 Review"). Don't forget we can also be reached on Facebook and Twitter! :)

Thanks for getting in touch with us and taking the time to leave a review!


Mobiles don't work.

Asked by James kane from Uk on 31st Jan 2017
My wife and I switched from another network about 4 months ago. Last Thursday the mobiles stopped working. I called plusnet and was told there was a problem with the "life mobile" system so new SIM cards would be sent out. They Didn't work either. I had another new SIM card today but it doesn't work. What on earth is going on, I have phoned 13 times and just get a load of trash from the call centre staff. Thank goodness they're only 30 day contracts.

Reply by Plusnet Team from UK on 1st Feb 2017
Hi James,

Thank you for taking the time to leave this review; we do appreciate all the feedback we receive. Iím sorry to hear youíve been experiencing issues with no service on your handsets, this is certainly not the service we aim to provide for our customers and take action to resolve any issues as quickly and as hassle-free as we can. We do have a troubleshooting process which involves sending a replacement SIM, so If the SIM has a fault, this will usually resolve the issue. I understand that in this situation this doesn't seem to be the case and we would like to investigate this further.

We pride ourselves on our Customer Service here, so I apologise if you haven't received our usual high standard, we take all matters seriously and I'll ensure that this is fed back for improvement.

Rest assured James, we'll do all we can to get you back up and running, we certainly don't want to lose you as a customer. You can call us on 0800 079 1133, catch us on our Live Chat feature or alternatively you can email us quoting "S21 Question" to mobile-help@plus.net, I'll make sure this gets picked up and dealt with accordingly.

- Rebeka

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Plusnet Mobile user reviews

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