Tesco Mobile
In a nutshell | ||
![]() Date: September 2007 Tesco Mobile is a virtual mobile network, using the O2 mobile network to supply its services, giving it 99% coverage of the UK population. |
Note
Tesco also offers mobile phone insurance on pay monthly phones it sells.
User questions
Sorry - questions and comments on this page are now closed.
For my £2.50 how many text messages do i get?
Asked by liam
from kelly
on 15th Sep 2018
Why can’t I access my emails?
Asked by Julie Burgess
from Tunisa
on 16th Jun 2018
I have used my safety buffer within 10 mins of being in this country
it just went without me even using my phone now I’m stuck with
no data , mins or text.
Who is my contract with if my phone is faulty?
Asked by Allie Crewe
from Britain
on 2nd Feb 2018
I have a contract with Tesco Mobile. My Samsung phone over heated. I
returned it to Tesco in the pre-paid envelope. They offered me a new
one, then changed their minds. They said they would get back to me and
called once the next day whilst I was working - though I have no
record of that call. All phone calls are recorded so there will be a
record. 9 days passed without contact. I went into my local store
today to ask for help and they gave me their landline to facilitate
the 32 min phone call. Tesco have said that I must go to Samsung. They
offered me £50 compensation for my inconvenience. I use my phone
for business. They offered to permit me to buy a new phone. I have
taken no action as yet and asked for a record via email.
My rights state that:
If your phone forms part of your
mobile phone contract, your claim would be against your mobile phone
service provider and you may be entitled to a free repair or
replacement as part of your contract.
It’s worth
checking your mobile operator’s terms and conditions to see what
you’re entitled to.
In addition to your mobile
phone operator’s terms and conditions, you also have your
statutory rights under the Consumer Rights Act (which replaced the
Supply of Goods and Services Act from 1 October 2015).
This means your mobile provider – in addition to providing their
service to you with reasonable skill and care – has to ensure
the actual handset is of satisfactory quality and fit for
purpose.
Tesco Mobile user reviews
Sorry - reviews and comments on this page are now closed.
Average rating from 857 reviews:
Reviewed by Joe
from United kingdom
on 21st Jun 2018
Never had so many spam calls or messages before I changed to Tesco and
my wifi allowance is eaten up even with roaming switched off. Someone
is scamming!
Rating:
Reviewed by Beth
from United Kingdom
on 8th Jun 2018
DO NOT USE TESCO MOBILE! Appalling service and returns policy. My
brand new Motorola stopped working after six months, still in
guarantee. I could not return the phone via the store I bought it
from, had to wait for a jiffy bag, then post it back to them. They
tried to blame me for the phone not working and offered to SELL me a
replacement! I am going back to my previous phone company. Their
Customer Service and returns policy comes nowhere near the main Tesco
standard. Very untrustworthy which makes me question my loyalty to
Tesco. GO ELSEWHERE.
Rating:
Reviewed by Sylvia Jenkinson
from Uk
on 5th Jan 2018
I have a monthly contract with Tesc Mobile, but am in South Africa for
6 weeks and find my phone virtually useless while here, txt messages
won’t go and I don’t receive them most of the time either,
I’m afraid I shall be cancelling my contract when I get back
home , hugely disappointed.
Rating:
Reviewed by Philip Knaggs
from UK
on 26th Dec 2017
Ripoff merchants. Confusing data upgrade so I ended up on the standard
rate instead of new data plan for a couple of days, for which they
charged me £65 instead of the usual £15 I am careful to
keep to. I was sent 3 'reset' passwords at the same time, so locked
myself out trying to check the situation. Zero sympathy from the
helpdesk, who announced they were proud to work for a ripoff company.
Good bonus, no doubt.
Rating:
Reviewed by Alex Laing
from UK
on 18th Dec 2017
Utter rubbish. No signal in most of East Anglia, limited signal in
Dorset and Hampshire. Monthly deduction from Tesco varies each month
by 25p, not massive, but annoying and unable to get any explanation
from Tesco at all. They don't actually know! But no refund, of course.
Stopped using their shops ages ago, cannot wait to dump this contract
and get a decent one.
Rating:
Reviewed by Eric
from England
on 4th Dec 2017
Swapped from Vodafone to Tesco Mob using I-phone 4s. Everything was
great. Bought my wife an I phone SE outright and took a Tesco Monthly
SIM contract. Everything was great.
The old IPhone 4s
battery was failing so upgraded to a Tesco 24 month deal on an SE with
a Tesco monthly deal. Needed 2 SIMs before it left the store. Need a
third SIM a few weeks later because I could not respond to some
texts.
The problem stops for a few weeks and then recurs. There
is no noticeable pattern for the intermittent problem, not always the
same number that fails, and the number can be texted from my wife's
phone from the same room.
Have had several 'on line chats' that
frequently bring no progress. Spoken to a UK CC operator who sent
another new SIM (number 4. Problem struck again Sunday 3 rd of
December.
No logic when My wife's phone and SIM work
perfectly and mine doesn't. Feel like dumping the deal.
Rating:
Reviewed by cc
from england
on 3rd Nov 2017
Got a new mobile phone as my old one kept turning itself off.New one
came with no visable phone number , no paperwork . I phoned support
using a much older phone -So the advisor tried but ...
the
numbers they told me to use, didn't work - then they have said I
cannot use my new phone for 24 hours.
The customer services have
no idea how to deal with people with disabilities .Reeling off long
lines of numbers while having to try write it down .The team seem to
imply it's all so easy.
lol.
no.
The sim
cards in both phones Do Not work now .
I think I could
quite easily stop using a mobile phone because if you are talking to
customer services on a broken phone , well you just can't.That is why
you get a new phone or one reason at least.
I think the next
time I want to phone or text someone I'll use the public phone box it
will be a lot quicker.
I'd like to know what part of being
disabled the tech team don't get.You cannot be expected to hold a
phone and write down numbers when they talk so fast if you do not have
use of both hands.I felt so annoyed and upset and yes in valid.
It was like failing my exams.
Rating:
Reviewed by zoe
from england
on 27th Oct 2017
Fed up with the service from the tesco live chat team! no one seems to
know what they are doing! i ask for something and they do the
opposite..
urggghhhh
Rating:
Reply by Eric
from England
on 4th Dec 2017
You're right.
Waste of time.
Reviewed by Michael
from England
on 21st Aug 2017
Their Triple Credit is good but when topping up £15 or more it's
not clear what gets used first, is it the free credit (the tripled
credit) or the free bundle that you can choose?
Rating:
Reviewed by N K
from UK
on 28th Jul 2017
Tesco mobile has no 4G coverage anywhere in the UK. Not in London,
Scotland, or Manchester. I find it so frustrating.
Rating:
Reply by Dave
from england
on 1st Aug 2018
I get 4g all the time, everytime.
Reviewed by tiff brown
from cleethorpes
on 16th Jul 2017
I find tesco mobile internet,slow, over priced,and never is 4g
available. all the bundles(rocket packs)give less allowance than other
networks.the phones are locked so you cannot use on another network if
you leave.I cannot work out why any one bothers with tesco.
Rating:
Reviewed by Larry
from UK
on 10th Jun 2017
Awful
I was already with them when my wife's phone went kaput,
so I decided to update to another phone and gave her my old one.
In store I asked about swapping my contacts and pics over but the
assistant was useless and I lost them.
When I've hit my safely
buffer and asked for a one off bundle I've been unable to log in with
my phone. Doesn't accept my username and/or password so then I get in
touch with customer help but it happens the month after and will
happen again
The tesco app is just as pointless. It tell me what
I've used and that's it.
No more tesco Mobile for me.
Rating:
Reviewed by Bethan
from Wales
on 3rd Jun 2017
Absolutely appalling and unacceptable customer services. I'm a new
customer and was trying to purchase one of their sim only deals which
sounded too good to be true.. turns out it was! I tried for 4 days
through their website, their telephone services and finally in store.
All of which told me I had "reached the limit of attempts and I was to
try again in 24 hours". Well I did as such. I waited more than 24
hours on every occasion and they still said the same "I reached the
limit of attempts and I was to try again in 24 hours". After the
fourth day and actually going into the store and speaking to a lovely
lady who in fairness did absolutely everything she could for me and
said how rubbish their so called "award winning" customer service was,
she even rang the customer service herself TWICE in front of me
because she had no trust in your support team. She was embarrassed to
tell me there was absolutely nothing she could do for me and she
didn't understand why the website was not working and nobody could
give her any explanations. This was one of your very own staff! Long
story short... I gave up and took out a contract with another company.
So well done Tesco mobile.. you've lost a brand new customer.
Rating:
Reviewed by Morgan
from United Kingdom
on 26th Apr 2017
We will never use Tesco Mobile in future and parents especially need
to look for a much better provider.
We purchased an Iphone 5 for
our daughter. We expained the phone was for a child, we needed to keep
costs down, didn't want to be going over monthly tariff etc. They
recommended a £17 a month contract.
We were not informed a
buffer could be placed on the phone, despite the sales person knowing
that the phone was for a teenager.
February Bill and March Bill
was £117 per month !!!!. Cheaper to buy the phone. Our daughter
had forgotten to turn off the data. I went into the store to take out
this contract - I did so in order to receive advice - if i knew what I
was doing and all about buffers and contracts I would have ordered
online. I feel the advice fell well short of a standard I would
expect. Myself, my husband and other children have all had contracts
with a range of providers and NEVER been charged like this ??
I
feel very let down.
Rating:
Reviewed by Sid
from u.k.
on 8th Apr 2017
Phone went wrong, 0nly had it 4 months, so went to Tesco. They said a
prepaid return box would be sent to me, which arrived 1 week later.
After two weeks the phone was returned to me, I would have thought
Tesco would return the item and not me, still not happy with the
phone. Wont be going back to Tesco again, I will go to a phone
specialist shop when the contract is ended. Not Happy.
Rating:
Reviewed by ivor
from tesco uk
on 29th Mar 2017
What a load of rubbish Tesco mobile is. Never ever had a 4g signal
even though I have an expensive 4g phone.I down loaded a weather app
it took over half hour while doing this it dropped out 4 times still
you get club card points.and every little helps a decent 3g 4g signal
would be nice don't put up with rubbish leave I did tesco mobile is a
cash cow even there phones are triple locked a law unto them
selfs.
Rating:
Reviewed by Paula
from Uk
on 14th Mar 2017
Just switched from o2 which I had 2G of data a month which I never
used. Apparently Tesco is saying I have used my 3gb of data in 3 weeks
and over night when I've mostly had it switched off I have used
£6.02 in extra charges as well as another 1g data I have
purchased.
This has now rolled over so I have no data until the
13th April!!!
HOW CAN THIS BE POSSIBLE?????
Rating:
Reply by Eric
from England
on 4th Dec 2017
I hit my £2.50 buffer every month. When I ask why theysay it
could be overlong texts, MMS, or countless other causes.
They never say exactly why !
I think they are scamming.
Reviewed by Josephine
from United Kingdom
on 7th Mar 2017
They should just stick to Groceries because their telephones contract
are horrible.
I have Samsung S5 with 1GB internet
allowance. The internet finishes in one blink of an eye.
Every
month I'm forced to increase my safety buffer resulting to me paying
£70 by the end of the month.
Today was my last straw, my
£10 safety buffer finished within 5 minutes.
At this rate
it will cheaper for me the end the contract than increase my safety
buffer.
I deeply REGRET getting this contract.
Rating:
Reviewed by Pete
from Scotland
on 7th Mar 2017
Why don't tesco mobile offer any extras for existing customers?
Rating:
Reviewed by Robert Henderson
from Uk
on 4th Mar 2017
I have had an appalling experience. Bought my son a Apple 5s from
Sunbury Tesco with 4 g. 3G and 4 g never works. Rang over 10 times
spending hours on phone. Been to shop twice. Always fobbed off, no one
takes responsibility. Everytime I phone there is no history. I just
want to end the contract. Surely if I buy something and it's not
delivered the contract is void. This is unacceptable, poor customer
practice, never again and I will actively discourage anyone from using
Tesco mobile, excuse makers. No compensation for my time. I am an
educated professional and. Director with 850 staff. I will be making
sure that no one buys Tesco mobile. Tried to rate you on internet but
can't for other customers. Is there a link please or is this
deliberate attempt to avoid negative feedback?
Rating:
Reviewed by Jodie
from United Kingdom
on 13th Jan 2017
I set up a monthly plan with Tesco on the 5th December 2016 I then
cancel it because I don't need the phone so I sent it back with in a
week, I rang them to find out if they have received the phone and when
will I get my refund back they said the receive the phone on the 29
December 2016. The guy said I should receive it in 3 to 5 days a week
pass call agin talk to other guy he said the same thing 3 to 5 days it
the 13 January 2017 and still waiting for my refund. The joke is
someone told me today I will get the my refund on the 23 January 2017
now due to the fact that how the contacts goes but I started my
contacts on the 5 December. But why couldn't the People who I talk to
first couldn't have told me that first of all. Am just not really
happy how they deal with me it just seem like no one really know what
they are doing........
Rating:
Reviewed by johnnyreggae
from United Kingdom
on 4th Dec 2016
Great company to deal with. Spoke with a gentleman called Devon
earlier today & he was very friendly helpful & considerate.
Been with Tesco Mobile for over 2 years now as has the Mrs. We're both
on sim only deals and find their prices to be very fair, certainly a
lot more affordable than some of the 'big' boys. Never ever had any
issues with them to be honest. Keep up the good work Tesco Mobile!
Rating:
Reviewed by Kerry jennk
from England
on 25th Nov 2016
I had an awful experience with tescos mobile i was messed about so
much I went to the durrington tescos branch phone shop on the 14th of
November and the guy there ordered a Samsung galaxy s7 in for me as
they didn't have the colour I wanted in stock . I asked him when will
it be here he responded tomorrow guaranteed tomorrow by 3pm i was
chuffed so I went home came back the following day the 15th and guess
what there was no phone there, I went to the click'n'collect no phone
I went to the phone store they hadn't received it either I asked the
guy working there where is my phone he couldn't tell me and was in
fact useless I was more annoyed the fact the first guy who ordered the
phone in had given me false information it's not very good customer's
skills he tells me to go home and wait for an email which I was not
told by the first guy. So I do so I recieved an email the following
day the 16th so I go in collect my phone from click'n'ollect all good
so far. Go to the phone store department for them to put my old number
on my new sim so the woman working there Sophie took the number off
the box of my new phone and took down my current number put into the
computer and said it would take 24hrs. So I waited till 130 the
following day (17th 24hrs later) phone not swapped over so I call
tescos customers care tell them the situation and my detail and got
told that Sophie in durrington tescos store had taken my the phone
number down wrong off the box I just think staff should take more care
when doing this then there's no incorrect information filled in so any
the guy asks me to read the number off the box to him so I did he
repeated it back to me I then read it to him a second time so there
wouldn't be any incorrect information passed over he then read it back
to blame again it was correct I was then told I would have to wait
another 24hr by this point I was just so annoying and disappointed
with the lack of skills of the staff the guy said he could deducted so
much of my next issued bill for the inconvenience then to recieved an
email 2mins after finishing that call " please can you call tescos
customers care there's been some incorrect information" I thought it
was a joke so anyway I called them back again and spoke to Ahamer who
was in fact very helpfull and the only member of staff the took the
correct information he told me that the previous guy had taken my
number down wrong( I didn't think it was possible as he even read it
back to apparently he'd taken down a 2 instead of an 8) so I gave him
the number again he read it back dreading I was then going to have to
wait another 24hrs i was told then again for the inconvenience my sims
would be swapped over with the next couple of hours which in fact were
within the hour so a phone I should of had working on Tuesday I
actually in fact had working Thursday and I'm really not happy with
the service I was give prior to this amends and demand some sort of
compensation as my bill was not deducted and for stuff to take more
care when taking details.
Rating:
Reviewed by Vaughan bowen
from Uk
on 13th Nov 2016
Coverage in llandudno junction and Mochdre areas have seriously
declined complaints to tesco have not improved the coverage.
Request to change provider met with tesco trying to charge extra.
If you are experiencing a reduced coverage please make a formal
complaint to tesco.
Very poor customer service from tesco
mobile.
In store help at Llandudno junction 1stclass.
Rating:
Reviewed by Frances Mepham
from UK
on 11th Nov 2016
Just filled out Customer Survey on line, and forgot to mention the
assistant who served me. her name was Lola and if anyone should get a
pat on the back its her. So patient and understanding of my needs.
5*****
Rating:
Reviewed by Julie M S
from UK
on 8th Nov 2016
ABSOLUTELY THE WORST CUSTOMER SERVICES EVER. ...
Have a problem
with Tesco Mobile, have contacted them 9 times , have been promised
each time the problem is resolved and it still isn't.
I have
asked to make an official complaint twice and still haven't had a call
back.
If they want your money they contact you, if they have
messed up heaven help you they don't care.
I have been waiting
for a manager to call back for a month , im expecting to see Santa
first.....
Wish I could give minus rating they don't
deserve a 1......
Rating:
Reviewed by Jane
from Uk
on 30th Oct 2016
I bought iPhone SE and the coverage is absolutely useless, my daughter
can't send me messages from school and never gets mine until she gets
home. Yet my son on Vodafone had no problems. The phone is more or
less useless when the contract is up I will be moving.
Rating:
Reply by Emma
from U.K
on 22nd Feb 2018
Jane- this is exactly what’s happening to my daughter!! I get
texts from her I reply but she doesn’t get them so she keeps
texting me asking why I won’t answer, she only gets the texts
when she gets home and her phone connects to the WiFi! I’d
understand her not being able to text if she runs out of her monthly
text (pretty sure she has unlimited texts but if not she has enough
that she shouldn’t run out) but there’s no reason why she
shouldn’t receive texts. Will try and call them out it but
probably won’t be any help. (She has an iPhone se too)
Reviewed by zara
from ireland
on 29th Oct 2016
I absolutely hate tesco mobile as for they charge me extra bills that
I don't ow them I don't advise them to anyone I can't wait to start
with 3 ie. 😠😤😡😬
Rating:
Reviewed by Benben
from United Kingdom
on 29th Oct 2016
Coverage for tesco mobile is rubbish in worlebury. I don't know how
they get away with it. Whats the point of paying for a mobile if I
also have to have a landline?
Rating:
Reviewed by Ben
from Uk
on 26th Oct 2016
Awful company loyalty counts for nothing, greed will only send the
company bust as 1 unhappy customer turns many. Can not get the truth
from this company they lie to please.
Rating:
Reviewed by mary
from uk
on 28th Sep 2016
I have had 4 new phones and contracts over 4 years with Tesco mobile
without incident. Suddenly since May this year I have had the worst
time with my line.
Error messages that are nonsense, cant call
out, getting cut off each time, cant send or get texts for days at a
time.
Solutions included phone repair but there was nothing
wrong with the phone. Had 5 Tesco sim cards in 5 different phones in 3
days, and they all showed the same fault.
Went out and bought
£5 credit sim with a different large provider, tried it in my
phone and it works fine. Tesco tech cannot figure out the fault,
meanwhile I was left with a perfectly good phone with still 5 months
to pay, that wont work properly.
This contract ends in about 4
weeks so regretfully I am leaving tesco, and taking the second mobile
also to a new network. I would not recommend Tesco, unless they sot
this problem out, from what I gather I am not the only person with
this tech problem that has gone unsolved and it is so annoying. They
have been great at refunding me stuff and trying to sort it out, but
the CS is rubbish most times.I have to leave Tesco mobile, as I can be
paying monthly for a contract that I cant use. :(
Rating:
Reviewed by Adam
from Lowestoft
on 23rd Sep 2016
Love tesco network pay £17 get
750mins
5000text
20GB
Brilliant offer good 4G sometimes 3G but family and
friends on the network keep up the good work :))
Rating:
Reviewed by Will
from England
on 16th Sep 2016
Worst phone company. Wrongfully charged me £12.50 a month for
over a year after I requested my contract to be terminated. Found out
this was the case so blocked payments. Customer support apologised and
said they would try resolve the issue and make a refund. Instead they
sent a debt collection agency to come a collect more money from me for
preventing more money coming out my account. Robbed me once behind my
back and then again in front of my face.
Rating:
Reply by Alda
from Scotland
on 19th Nov 2017
I have an issue very similar to this ongoing at the moment. How did
you resolve the matter and did you go to the ombudsman ? Did you prove
to them that you cancelled the contract ? Would be very interested to
hear. Thank you .
Reviewed by Dannii
from England
on 16th Sep 2016
I have been with Tesco's about 3 years or so and never had a problem
but for the last few months I have been running out of texts, I have 5
thousand, it's not possible to use that many texts in 1 month!
Rating:
Reply by Megan
from UK
on 15th Jun 2017
The messages will send triple times to who you send them to! My mates
have been showing me when I send one message they'll get it 3 or 5
times. I will NEVER EVER EVER use Tesco mobile again once my contract
ends. Worst service ive ever had.
Reviewed by John Kusz
from Scotland
on 8th Sep 2016
Got a great deal a few years back from Tesco at £7.50 a month
for sim only deal which gives me 1000 mins talk time, unlimited texts
and 500 my data. This suited my needs perfectly. At that time they
used the Vodafone network and reception was good, but they then
changed their network to EE and reception in Hamilton is now very
poor. The staff at the phone department at the Bellshill store are
really very helpful and pleasant and very knowledgeable when I paid a
visit to them . Apart from the poor reception I am happy with my deal,
which incidentally has never been seen again.
Rating:
Reply by John
from UK
on 22nd Oct 2016
Tesco Mobile only use o2 network.
Reply by Bill
from UK
on 23rd Nov 2016
John Kusz, Asda Mobile used Vodafone network and later switched to EE
network so it was Asda Mobile you are talking about. Tesco Mobile has
always been on O2 network.
Reviewed by Fay
from Scotland
on 4th Sep 2016
Think tesco should review the network they use as coverage is VERY
poor in many areas. I cannot understand the 99% coverage! I must the
majority of the time be in the 1% that isn't covered!!!!
Rating:
Reviewed by Christine
from Denbighshire
on 8th Aug 2016
Terrible service will not be using again. Phone is faulty with a
processing error which they are aware about send of repair they
refused due to damage on the back. Granted now this phone from day 1
has been kept in a hard shell case with a leather cover round it, get
it back from them to see a slight chip out of the top of the back
cover (which must have been there from day 1. Infant it looks like it
is part of the cover. Anyway because of this they won't repair the
processing error unless I pay £45 the phone is on,y £60
new!!!! Work that 1 out!!! Never again will I use tesco.
Rating:
Reviewed by steve
from United Kingdom
on 3rd Aug 2016
I have been with Tesco for over 3 years, previously used orange, o2
and EE.
I have found no reason to complain at all. My tariff,
coverage and customer service had been very good throughout.
I
would fully recommend to anyone.
Rating:
Reviewed by Michael
from Wales
on 2nd Aug 2016
Be aware if your contract is at an end tesco will keep charging you
£9.00pm unless you phone up and do a new sim only contract. A
saving of £1.50pm for same allowance. So if you have paid for
your mobile and are happy with a sim only contract give them a call as
they won't let you know.
Rating:
Reviewed by Hilary
from UK
on 1st Aug 2016
I have been with Tesco Mobile for years and I have 4 phones under my
contract, 3 for my children and one for myself. I have had no real
problems only queries and have always had these answered/resolved
politely and efficiently.
I was with Vodafone before who
were terrible, as you could never speak to anyone.
As
long as you understand the contract you are in and Tesco customer
services, will answer/explain this to you and do not make you feel
stupid when asking very basic questions.
I have a buffer
on all 4 phones and have never had any surprising bills. I have been
able to upgrade early very easily.
One thing I will say
I have dealt with all upgrade/queries by phone, which has been very
good but recently I found a nearby Tesco store where you can go in and
see someone, which was even better and I will be doing this from now
on, as we got the early upgrade and phone at that visit together with
SIM swap all sorted at that time. Brilliant, thanks Tesco.
Rating:
Reviewed by Stuart cooke
from Uk
on 27th Jul 2016
Basically missed a payment of 20 pound and was not told by tesco the
next 2 months payments went out as normal then got an email saying
that I had been cut off and I owe tesco 249 pound for the rest of the
contract I rung them to see if I could make a double payment to catch
up and the woman basically said no it's 250 pound in the next week or
it's passed on to a dept collector absolutely shocked by how this has
been handled by tesco would not pass them on to any one I no and all
this from missing a payment of 20 pound it's a right joke has anyone
had a problem like this or apart from settling the dept have tesco
gone the right way about this or what ? Let me no cheers.
Rating:
Reply by Stephen
from Ireland
on 17th Aug 2016
The same thing happened to me. Missed a payment in November and
instead of notifying me they continued to stop charging me whilst
notifying me by text every month that my bill had gone through. Now my
incoming and outgoing calls and texts are barred and my data is
disconnected. Now I'm being told that I owe 200 up front of a 750 debt
I've accumulated to reactivate my phone.
Reply by Chris
from England
on 30th Sep 2016
Yes same thing happened to me absolute joke.
Reviewed by Di
from Somerset
on 24th Jul 2016
Have stayed with telco mobile for 7 years because it had a good signal
where I live (most networks don't) however 2 weeks ago a local mast
was so called upgraded and now I can't get a signal at home at all.
Really disappointing as I recently converted 3 family members over and
they all have the same problem, pleases put it back as it was !!!
Rating:
Reply by Karen
from U.K.
on 11th Oct 2016
I'm the same. Turns out the upgrade included switching off one of the
3 masts in my area so now I have no signal. Luckily my contract ended
this month however my partner upgraded 3 months ago and is now in a 24
m contract and we can't get calls or texts at home! I'm off to find a
supplier that works at my house. Shame as I've been with tesco for
years.
Reviewed by Jane Smith
from Uk
on 22nd Jul 2016
Wanted a simple new phone with new number from Tescomobile. Thought it
would be straightforward. How wrong could I be. I took out a phone on
monthly contract but for some reason unbeknown to anyone but himself
the so-called manager decided to give me a different number to the one
on the SIM card. I assume he knew what he was doing and trusted it
would be OK. However, the phone did not work when I got it home so I
went back again the next day. I was seen by another assistant who
assured me, after an hour that he had sorted it and it would be
working ok the next day. Again, trustingly I accepted this. What a
fool I was. Of course it didn't work so I had to go back yet again.
This time another different assistant who said he wanted to give me
another number but by this time I had had enough and told him to
cancel the whole thing. I'm just hoping now that they have cancelled
it and I don't get a bill. I'll stick with my old phone and iPad. Much
easier.
Rating:
Reviewed by Ken
from UK
on 20th Jul 2016
Why cant I have a contract with NO BUFFER as it used to be. If other
people need a buffer then they can ask for it but it shouldnt be
forced on to everyone. If you don't want it why have it.
Rating:
Reviewed by Georgia
from England
on 19th Jul 2016
I have never had an issue with Tesco mobile. They cap my allowances,
meaning I am never 'scammed', I am almost always in signal and I think
my 8gb a month with thousands of texts and 750 mins isn't too bad for
a meer £18 considering what others charge.
Rating:
Reviewed by S
from Uk
on 11th Jul 2016
Great network, never have any trouble with signal etc, much better
than my previous provider.
Rating:
Reviewed by Michelle
from United Kingdom
on 1st Jul 2016
I hardly ever have a signal unless I stand in the middle of an empty
field. When I do have a signal my phone cuts off mid-conversation and
I then have to restart the phone. Most people can't get through
because it goes straight to voicemail and when they do get through
they can barely hear me because my signal is so bad. It's infuriating
that I am paying monthly for a phone I cannot use!
Rating:
Reviewed by A Charlesworth
from England
on 30th Jun 2016
Tesco's signal no matter where you are is rubbish I won't be staying
with Tesco after November.
Rating:
Reviewed by Mr
from Hussain
on 24th Jun 2016
Tesco mobile, signal is very poor! I'm on 3G and it keeps dropping to
E which is annoying. Why is it doing this?????
Rating:
Reviewed by Rob
from United Kingdom
on 22nd Jun 2016
Poor customer service, high prices for rare 4G, data in general and
many limitations throughout the phone! Most mobiles use more storage
than they should and the contracts are made to scam you...
Rating:
Reviewed by Walter Lomax
from England
on 20th Jun 2016
I have a Motorola E mobile on pay as you go. I put £10 on
yesterday and have sent 4 text's since. Have checked my credit
£8.97p which means the phone has taken £1.03p for 4
text's. What could be taking my money? I'm on standard tarif? Have
loads of apps on the phone that I don't use & don't go on the
Internet with it. Anybody got any ideas why it's charging me 25p+ a
text. Also how can I get rid of the apps?
Rating:
Reply by S21
from UK
on 21st Jun 2016
Hi Walter, it sounds like you may be sending MMS messages instead of
SMS. This can happen if you go over your character limit, or include
emojis, or if you send a group message.
Reviewed by Andrew
from England
on 19th Jun 2016
I've had a Tesco Mobile sim only plan for a few years and cannot fault
Tesco Mobile. If I ever need to call CS for any reason they are
polite, professional and knowledgeable. Coveragewise as it uses O2 I
have no issues at all. A happy customer.
Rating:
Reviewed by dave
from uk
on 10th Jun 2016
Had no signal on my tesco mobile now for 2 weeks absolute rubbish do
not go with tesco mobile you will be wasting your money.
very
unhappy customer.
Rating:
Reviewed by michael
from England
on 10th Jun 2016
I took a contract out but decided it wasn't for me I went back to the
store with in the 14 days of taking out and got told I can swap the
contact over to someone else I rung up tesco mobile to make sure the
contract was changed because of a falling out with the other people I
then get told I can't swap the contract over but if I still wanted to
stop the contract I can take the phone back into the store and ring up
tesco mobile and because I was LIED to by one of their advicers I
would have to pay anything then I got told by 2 other people from
tesco Mobile that I will have to pay the full amount to stop the
contract STAY AWAY FROM TESCO MOBILE I was LIED to TWICE by them in
order to get more money out of me.
Rating:
Reviewed by Reavell
from U.K
on 8th Jun 2016
I have had Tesco contract since January. Appalling made countless
calls regarding signal.Had new sim card phone returned for check.
Still disgrace intermittant signal cannot send messages calls straight
onto voice mail phone cuts out mid conversation. I am constantly being
told maintenance on mast receive call to say evetything now fine. WELL
ITS NOT and probably never will ne. Now been offered chance to leave
my contract with no payment BUT I have to pay for phone no chance..Are
there no managers at call centres like banging your head against a
brick wall. AVOID TESCO AT ALL COST.
Rating:
Reviewed by Kathleen bowron
from Uk
on 7th Jun 2016
I thought Tesco mobile used EE so I imagined the coverage would be
great. Researching online and it seems to be O2 network which is
useless in the house and lots of other local places. Wish I had
realised before signing up. I wanted the new phone mainly for internet
at home as I don't have a computer, what a waste of time that was.!!
Lots of places just say Emergency coverage only. Wish the sales
persons had checked the coverage though I can't fault them
otherwise.
Rating:
Reviewed by Annoyed
from UK
on 2nd Jun 2016
Voicemail PIN keeps getting reset though Tesco Mobile deny this is
possible.
Every 3-5 days i have to set my PIN again.
So
annoyed will change provider.
Avoid Tesco Mobile, argumentative
support staff.
Rating:
Reviewed by Unhappy
from UK
on 1st Jun 2016
Tesco Mobile sold me a new contract (to replace the existing month by
month contract I was on).
And continued to charge me for
the old one as well as the new, the bills get emailed so I did not
notice straight away.
When I did notice, I did online
chat(wasted 30 mins) to no avail. I was advised to call in business
hours. I did this and I was told that because I had made one 7 min
call on the phone they left on contract instead of making it pay and
go, they would not refund me the 3 months contract !!!!
I
advise avoidance where contract is concerned. They also tried to
charge me for cancelling the contract they had not cancelled
originally.
Rating:
Reviewed by gregg
from uk
on 22nd May 2016
Has no signal more often than not. Support is limited to saying "you
should get signal in 99% of the UK".
Rating:
Reviewed by Marc
from uk
on 21st May 2016
no immediate provision for emergency credit as I am only person in my
circle to be on tesco.
an up to 3pounds loan would
suffice which which when runs out is taken from your future balance
top ups.
Rating:
Reviewed by robert price
from UK
on 11th May 2016
I lost my pay as you go mobile so needed a new one I got a new one
from tesvo glossop which was sold to me as being the same payg as I
had on my old mobile where by I paid for credit when this ran out I
dialed 4444 and got more credit I have now found out I was tricked in
to buying a phone and that service as it does not supply me with
product I asked for you also stole £20 worth of credit that I
put on the phone when I bought this payg phone I asked for it to be on
the same credit payment as the old phone used; and as such this phone
is of no use to me as I cant afford to use it I now need you to put me
on to the way I paid before as I reqested when purchase the said phone
or I will commence peceedings to recover my losses do you try this on
with all your customers or was I just unlucky?
Rating:
Reviewed by TrishS
from England
on 9th May 2016
I have to agree with most of the posters on here Tesco are a disgrace.
I am in my fourth year and pay for 3 phones for members of my family.
Each year they have become worse and worse. I have had so much trouble
this year and still have another 10 month to go. Will I renew - not on
your nelly as the saying goes!!! Wish I could give them - 5.
Rating:
Reviewed by M b
from United Kingdom
on 3rd May 2016
Tesco mobile well what can I say .Tesco mobile keep breaking the
contract between tesco and customers.buy providing rubbish phones I
have had 4 phones from tesco all have gone wrong all they say is sorry
we understand no they don't they wouldn't put up with it so why should
all the customers my new phone should of been here today but no Tesco
have asked yodel to take it back to tesco what a mess up on Tesco
behalf.
Rating:
Reviewed by Laus156
from Uk
on 2nd May 2016
Tesco you are amazing! I have had 2 personal problems and rang Tesco
who assisted me straight away! I can't believe I stayed with Vodafone
for the 15 years I did as they are rude and would never of done what
tescos have! i cant thank you enough as this tough stage of life!
Rating:
Reviewed by Lisa
from Ireland
on 22nd Apr 2016
OH MY GOD TESCO SORT THIS OUT !!!ITS JUST DREADFUL AS MOST OF THESE
REVIEWS ARE TERRIBLE ,,I HAVE JUST JOINED YOUR NETWORK 3 MONTHS AGO
AND HAVE BEEN HAVING PROBLEMS SOO WISHED I HAD OF READ THESE REVIEWS
FIRST .OF COURSE ILL BE TELLING EVERYONE NEVER TO GO WITH YOUS.
Rating:
Reviewed by Cerys
from Britain
on 12th Apr 2016
So, my phone stopped working completely at around 7pm last night so I
checked my monthly allowance and it said how I had used all of my
minutes, 5000 texts and 3000mb of data. Basically everything I get
with my monthly package from the 23rd of March to the 11th of April,
even though I checked on the 10th and I had near enough everything
remaining, so I contacted my phone network and it was a problem on
their behalf and would take from 2 to 6 hours to reimburse everything.
I woke up this morning with still nothing left, so I went to the store
and ended up contacting a manager who was very rude, and they had
suspended my contract because I had used around 100 text messages in
one day, when I'm entitled to 5000, they had planned on suspending my
contract until the 23rd of this month which would of left me with no
way to contact anybody unless I was connected to wifi. This has got to
be one of the most ridiculous things I have ever heard of, suspending
my whole contract because I used roughly 100 text messages in a day
leaving me with no data, minutes, texts and also charging the
£2.50 safety buffer I have in place.
Rating:
Reviewed by Mags
from Scotland
on 12th Apr 2016
Cannot wait till my contract ends worst signal ever the coverage is
absolutely nil so disappointed.
Rating:
Reviewed by n hutson
from England
on 2nd Apr 2016
U feel that tesco don't care about you or your complaint after you
have signed a contract with them have moned 4 times about coverrigde
to sg192nj but falls on death ears even video trying to get a call out
to prove to them that what im saying is ture hay ho 4 mouths to
go.
Rating:
Reviewed by Jennifer
from Ireland
on 31st Mar 2016
My husband wanted to buy a new phone online on tesco mobile web.He
bought it and paid.we got the confirmation email too. However the next
day the purchase was declined for none reason. Just great. Tesco has
the worst customer service. And the best our money will be refunded in
the next 6 to 7 working day. If we want to buy another phone we are
not allowed to do it for the next 6 months and the customer service
told us to read term and conditions. SO ANYONE WHO WANTS TO BUY ANY
PHONE FROM TESCO THINK TWICE BEFORE DOING IT AND BETTER FOR YOU TO
READ THE TERM AND CONDITION PROPERLY. 2 years that i an a customer of
tesco..i an very dissapointed ...and its the second time that tesco
treat me unfairly. Thanks a lot tesco mobile.
Rating:
Reviewed by n hutson
from uk
on 29th Mar 2016
Brought s4 18 month ago had no reception the hole time sg192nj have
taken phone back 4times but get a negative response and phone put down
on me from customer care went in today to be told we can send phone
away and you can keep sim but you still pay for air time even video
try to make calls but I'm only one person will be going back to O2 and
that suck for customer care.
Rating:
Reviewed by Tyler James
from United Kingdom
on 22nd Mar 2016
Brilliant network, better than the ones I've been with before! I
recommend tesco mobile!
Rating:
Reviewed by Aqsa
from Scotland
on 15th Mar 2016
Tesco customer service have gone out of their way to help me provide
documents which needed every little detail, to my insurance company
for my claim. Every time I called, the advisors were polite and
extremely helpful despite my persistent pestering, they made sure I
receive all the required detail. The customer service is topnotch!
Rating:
Reviewed by becks
from uk
on 10th Mar 2016
My phone is great i love it. But the fact that tesco charge me extra
if sending longer texts is really bad. This catches me out alot, I pay
enough for my contract as it is thankyou very much!
Rating:
Reply by Paul
from UK
on 23rd Mar 2016
If your text message converts to a MMS, this would be why youre
getting charged extra. After about the third page, send the message
and continue to write out a new message with the rest of your text.
This should avoid it converting to an MMS and being charged 25p
:)
Reviewed by david vallis
from uk
on 9th Mar 2016
WARNING ....don't in my view ever consider using Tesco mobile. If
something goes wrong and you need help the inaptly named customer
service staff work as robots and have no idea of the meaning of
customer service. There is no hierarchy they can pass you onto if you
are not satisfied with their assistance leading to further
frustration. Then of course there's the the signal which is at best
intermittent and/or weak thereby giving a less than acceptable
service. I should have read the reviews before signing up with them as
it appears most people agree they are a bunch of wasters.
Rating:
Reviewed by Malcolm
from England
on 9th Mar 2016
To be fair to Tesco mobile customer services, they have always been
polite and helpful during my contact with them. However the actual
mobile service is the worst I have had the misfortune to use. constant
lose of signal and very weak signal at the best of times. Using sims
from 3 or BT networks I have a full strength signal so it's not my
phone. Unfortunately only 3 months into an 18 month contract so a high
charge to leave early, there should be regulation to allow us to leave
if the service is constantly poor. Should have read some reviews
before signing-up. Lesson Learnt.
Rating:
Reply by Mark
from UK
on 10th Apr 2016
That will be your area, as BT and 3 are using a different group of
shared masts than what o2 and Vodafone use. As they keep upgrading the
network they seem to be getting bigger and better, however you need to
ask questions to Tesco about your post code and coverage.
Reviewed by Colin Pepper
from England
on 6th Mar 2016
Don't have anything to do with Tesco! They have cut my phone off EIGHT
times in the last year saying I have exceeded my buffer limit when I
have not. None of their staff can give me an explanation! They did it
4 days ago with the promise of a call back in 24 hrs, needless to say
not heard a thing! Save yourself a lot of hassle if you are reading
this and go elsewhere! I would not even rate them 1 star if there was
the facility to put zero!
Rating:
Reviewed by John wood
from Uk
on 28th Feb 2016
Contacted teso mobile customer care Sunday morning. Phoebie was able
to put my mind at rest. And solve my problem many thanks for all your
help regards John Wood. Ref to premium texts.
Rating:
Reviewed by DR ANDERSON
from uk
on 25th Feb 2016
Well been with tesco Mobile for 7 and a half years and in that time,
it's been good, the only problem I used to have is when they only did
pay as you go, and their data rates used to be £4/mb now the
thing that really set me off is if the Internet button got pressed by
accident then there goes your weeks top up.
Since tesco started
doing contracts, I join one of them it was 3000 minuets 3000 texts and
1gb for 30 pounds a month, what a deal at the time and triple clubcard
points as well, then in 2011 I took out a new contract because my
phone died for good 750 mins 5000 texts and 1gb of data, this was on a
Nokia N8, great phone for its time however as that started to get
fairly dated thanks to Nokia and Their Symbian operating system, I
decided at the end of that contract it was time to upgrade and opted
for an S4, only problem I had was the sim card was a different size,
so called tesco and they said they can transfer my number to the new
sim card within 24 hours I said great, they did it within 2 hours of
that call was very impressed.
Now that contract is up, I took
out a ten pound a month contract same minuets same texts and data and
now I even get 4G! where I did not before!
So to sum up been
with them 7 and a half years and in that time I have not been with any
one else but I would recommend them to anyone.
Got 10 people to
Join tesco and they haven't looked back.
Signal is good in most
places and prices are amazing if I could give this 10 stars then I
would but 5 is good enough!
Rating:
Reviewed by Joy
from UK
on 24th Feb 2016
Bad customer service, terrible app store!! I regret getting a contract
phone with Tesco mobile!!! worse decision ever in my life!!!
Rating:
Reply by Dean
from England
on 5th Mar 2016
I joined Tesco Mobile last year irbid the best Network I have been
with as I was with EE now that is the worst Network going!
Reviewed by Gary White
from England
on 20th Feb 2016
Worst customer service ever. A month after i was told I would receive
a refund on a former contract, arranged in store. nothing!.3 weeks
later was told original contract was still active even after my number
was transferred to a new sim and contract. I will be playing their
game when the next bill arrives, I am cancelling the direct debit
until they sort it. Hard to find a phone number and link for the
mobile section. Very good at selling, very bad with after sales help
unless it involves selling more products to you. I should have stayed
on payg.
Rating:
Reviewed by Shaz
from UK
on 18th Feb 2016
Tesco are absolutley amazing in UK. Very good customer service skills.
Always sort problems out in one phone call. Never been let down by
Tesco. Only wish i could have joined tesco years ago because my
previous service provider VODAFONE was a total disgrace.
Rating:
Reviewed by Tanya
from United Kingdom
on 17th Feb 2016
I switched to tesco mobile just under a year ago.
The
tariff I am on is a pay monthly sim only and it's a lot better value
for money than Orange that I used to be on. I only pay £12.50
per month and I've only gone over that once when I had to make calls
to numbers that weren't covered within the plan. (Which by the way was
set out clearly in the T&C).
I've travelled back and
forth through England and Scotland and never had any issues with
signal either.
Changing over was quick and easy and the
only time I had to speak to customer service was when I activated my
sim and the staff were very efficient and friendly.
Well
worth it!
Rating:
Reviewed by Tony Tardelli
from UK
on 17th Feb 2016
Tesco mobile is absolute disgrace. Never go with this company , they
just want your money and staff at their Alloa store need to be re
trained, they don't know the basic of the customer care and in
particular their manager.
My phone is locked by Tesco because I have now got a new sim only
card from another company. I have been advised that my phone should be
unlocked between 7 to 28 days so I decided to get a new Tesco as you
go sim for the duration . I hardly use my phone but it appears that my
credit go down about £3 a day , I am not sure what I am paying
for?
Rating:
Reviewed by T
from Scotland
on 14th Feb 2016
My phone keeps sending one person the same text over and over I've
blocked the number it still happens how on this gods earth how am I
supposed to get it to stop it isn't showing up on my messages?
Customer services are as much help as a chocolate fireplace.
HELP!!!!
Rating:
Reviewed by Monica Birchall
from UK
on 13th Feb 2016
Terrible service rude customer service and a total rip off.
Took
out 2 year contract couldn't get a signal but they insisted I could
even when I told them to check that I hadn't made ONE CALL from my
address in 6 months.
I eventually bought an i phone and started
to get a reasonable signal so I assume it was the phone they had given
me!
As the end of the contract drew near I was in hospital
phoned one day before the end for a PAC but didn't have the new sim
card with me and was told I had to pay an extra month because I would
be using their sim for one more day until I got home.
Rating:
Reviewed by Percy Thrower
from England
on 10th Feb 2016
My Tesco PAYG mobile is the biggest load of junk ever. Incoming &
Outgoing calls keep cutting off ( wherever I am ), store assistant's
only remedy was to wipe sim card no clue after that. Avoid like the
plague !!!!!
Rating:
Reviewed by Mr Hunt
from United Kingdom
on 5th Feb 2016
I have never known such a bad company in all my life. my contracted
phone broke with in two month and even though i was insured they
refused to repair or replace my phone. the phone was already faulty
but i was blamed for the damage after 6 months of them finally taking
my phone and hoping for a new one they return the phone after 6 months
and tell me there is water damage in the phone when the phone had no
water damage when i sent it off. so even though i didn't own the phone
for 6 months they still charge me and don't even apologise about my
phone but will happily take my money. after the realization of not
getting my phone fixed they said they will fix it for 90 pounds even
though you could buy the same phone for £70 and the newer model
of the phone for £85. so to rap everything up i have never known
such poor customer value in any company and realize that they are
happy to take my money for a non working phone.
Rating:
Reviewed by IL
from UK
on 30th Jan 2016
triple locked tesco phone 1pound for 4 minutes on pay and go cor we
will have some of that I kiss you
Rating:
Reviewed by Mrs Heron
from Uk
on 27th Jan 2016
Disgusted in Tesco, again! Will they never learn! Read the press. Not
shopping there anymore. Who do they think they are!
Rating:
Reviewed by M hillier
from Uk
on 26th Jan 2016
Never buy a phone from tesco. They don,t want to do anything Just take
your money.
Rating:
Reviewed by Am
from England
on 26th Jan 2016
Taking more money off of me every month supposed to pay £33.50 a
month for 2GB internet, 5000 texts and 2000 minutes for an iphone5s
terrible deal total rip off. Constantly saying every month I've gone
over when I still have all my internet, texts and calls!
Rating:
Reviewed by Simon Harfield
from England
on 21st Jan 2016
Tesco is a store highly suitable for old people as I saw a worker
guiding an elderly lady to their car whilst holding their heavy bags
of shopping. I also think that Tesco provides suitability to their
customers because they provide benches where the elderly have a chance
to sit down. Overall, the store provides well for all their customers
of all ages!
Rating:
Reviewed by Dougie Shaw
from UK
on 18th Jan 2016
Tesco Mobile instore assistants & customer service are an absolute
disgrace. Bought my phone from them together with a 24 month contract
in September 15. Phone would not start up last night so took it back
to Tesco Warrington. Assistant told me the battery had gone and being
a sealed unit I would have to send it back to the manufacturers.
I asked what I was supposed to do without a phone. Assistant said
buy a pay as you go from us.
I’m not sure what my rights
are but Tesco Mobile were in no mood to help me in any shape or
form.
Rating:
Reviewed by Pete
from England
on 16th Jan 2016
Love the Tesco mobile app. But I can't find out how to update it
And why can't it automatically stop me overspending??
I only
have a limited amount of money.
Rating:
Reviewed by Thomas gourlay
from Scotland
on 13th Jan 2016
So many thing wrong I could go on forever rear but the main thing I'm
annoyed about is that one day I got a £10 pound top up for my
Microsoft 535 only used it very briefly outside my house and then
again the next day a bit longer and I'm already out of data I don't
know why anyone would chose to use telco to be honest because it is
the worst network ever would rate 0 stars if possible.
Rating:
Reviewed by FrancesO
from U.K.
on 10th Jan 2016
Don't even think of it! Appalling customer service and technical
support. Never helpful, took 6 weeks for my new phone to turn up as
courier kept misleading everyone and not delivering it and tesco
unhelpful. New phone then broke down and tesco said warranty was void
because back cover was damaged. When phone came back, there was no
damage. Can't wait for contract to end as had to get a new phone so I
am paying twice.
Rating:
Reviewed by c.arbuthnott
from england
on 8th Jan 2016
I had my android stolen in Trafalgar Square late 18th December and
rang Tesco 19th to cancel the sim and order a new one. I was told that
I would get it in two days and that all my data would be available
again once I rang them to activate the sim. By Christmas eve I still
had not received the card and had to use a temporary number. By
January 5th I still had not received the card and so rang again to
order a new one .Again I was told to ring to activate once I had
it.
I received the re-posted sim card on January 7th and rang to
activate even though the number seemed active but there was no
previous data - no contacts, apps etc.
When I rang I was told
that there was no need to activate the number and that my data would
not be retrievable unless I had saved it somewhere else. The operative
was very surprised that I had been given all the above information by
other colleagues.
So there were three incorrect pieces of
information - the phone could not be delivered in two working days,
there was no need to waste time ringing and holding on to find someone
to activate the card and, most important of all, the data was not
saved. I am more than disappointed.
Rating:
Reviewed by Jaime
from England
on 5th Jan 2016
Found Tesco Mobile fantastic! Had a good 2 years with them on my
contract, I was able to change my tariff and I liked that flexibility
as some months I would use more internet than others. I also liked how
they texted me to remind me of my bill payments, and when I ran out of
mobile data, texts etc.
I was very impressed when I
cancelled my contract (not due to anything they'd done wrong) and they
didn't try and sell me a new phone or contract that I didn't want,
they simply cancelled my contract and even gave me advice on what sort
of deal to get next based on my usage of minutes, texts and data.
The only thing I would complain about is that signal was
occasionally bad. But this wasn't often and there will always be areas
where it's hard to get good signal anyway!
Rating:
Reviewed by lauren
from england
on 4th Jan 2016
Stop moaning will yas about signal and coberag3 how about u have 14
days to cancel if it that bad bunch of jokes.
Rating:
Reviewed by Frances Crook
from England
on 3rd Jan 2016
Couldn't wait for my 24 month contract to finish - it did in September
2015 but Tesco didn't let me know .. only realised when I did a
search. Tesco uses O2 network - HOPELESS!! Rarely got a signal at all
- had to tell everyone never to ring me - couldn't switch of phone
messaging and as a result of never getting sufficient coverage to
retrieve messages, this caused me potential catastrophic health
problems. Would I recommend Tesco Mobile ... sadly not!
Rating: