Tesco Mobile
In a nutshell | ||
![]() Date: September 2007 Tesco Mobile is a virtual mobile network, using the O2 mobile network to supply its services, giving it 99% coverage of the UK population. |
Note
Tesco also offers mobile phone insurance on pay monthly phones it sells.
User questions
Sorry - questions and comments on this page are now closed.
For my £2.50 how many text messages do i get?
Asked by liam
from kelly
on 15th Sep 2018
Why can’t I access my emails?
Asked by Julie Burgess
from Tunisa
on 16th Jun 2018
I have used my safety buffer within 10 mins of being in this country
it just went without me even using my phone now I’m stuck with
no data , mins or text.
Who is my contract with if my phone is faulty?
Asked by Allie Crewe
from Britain
on 2nd Feb 2018
I have a contract with Tesco Mobile. My Samsung phone over heated. I
returned it to Tesco in the pre-paid envelope. They offered me a new
one, then changed their minds. They said they would get back to me and
called once the next day whilst I was working - though I have no
record of that call. All phone calls are recorded so there will be a
record. 9 days passed without contact. I went into my local store
today to ask for help and they gave me their landline to facilitate
the 32 min phone call. Tesco have said that I must go to Samsung. They
offered me £50 compensation for my inconvenience. I use my phone
for business. They offered to permit me to buy a new phone. I have
taken no action as yet and asked for a record via email.
My rights state that:
If your phone forms part of your
mobile phone contract, your claim would be against your mobile phone
service provider and you may be entitled to a free repair or
replacement as part of your contract.
It’s worth
checking your mobile operator’s terms and conditions to see what
you’re entitled to.
In addition to your mobile
phone operator’s terms and conditions, you also have your
statutory rights under the Consumer Rights Act (which replaced the
Supply of Goods and Services Act from 1 October 2015).
This means your mobile provider – in addition to providing their
service to you with reasonable skill and care – has to ensure
the actual handset is of satisfactory quality and fit for
purpose.
Tesco Mobile user reviews
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