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Tesco Mobile

 In a nutshell  

Date: September 2007

Tesco Mobile is a virtual mobile network, using the O2 mobile network to supply its services, giving it 99% coverage of the UK population.



Tesco also offers mobile phone insurance on pay monthly phones it sells.

User questions

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For my £2.50 how many text messages do i get?

Asked by liam from kelly on 15th Sep 2018

Why can’t I access my emails?

Asked by Julie Burgess from Tunisa on 16th Jun 2018
I have used my safety buffer within 10 mins of being in this country it just went without me even using my phone now I’m stuck with no data , mins or text.

Who is my contract with if my phone is faulty?

Asked by Allie Crewe from Britain on 2nd Feb 2018
I have a contract with Tesco Mobile. My Samsung phone over heated. I returned it to Tesco in the pre-paid envelope. They offered me a new one, then changed their minds. They said they would get back to me and called once the next day whilst I was working - though I have no record of that call. All phone calls are recorded so there will be a record. 9 days passed without contact. I went into my local store today to ask for help and they gave me their landline to facilitate the 32 min phone call. Tesco have said that I must go to Samsung. They offered me £50 compensation for my inconvenience. I use my phone for business. They offered to permit me to buy a new phone. I have taken no action as yet and asked for a record via email.

My rights state that:

If your phone forms part of your mobile phone contract, your claim would be against your mobile phone service provider and you may be entitled to a free repair or replacement as part of your contract.

It’s worth checking your mobile operator’s terms and conditions to see what you’re entitled to.

In addition to your mobile phone operator’s terms and conditions, you also have your statutory rights under the Consumer Rights Act (which replaced the Supply of Goods and Services Act from 1 October 2015).

This means your mobile provider – in addition to providing their service to you with reasonable skill and care – has to ensure the actual handset is of satisfactory quality and fit for purpose.

See all 26 questions

Tesco Mobile user reviews

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