Virgin Mobile

Switching to another mobile provider?

Asked by peter from UK on 4th Feb 2018
Good evening,

Having recently telephoned the Virgin Mobile Customer Service team, I was shocked to have received such a rude service.

It appears that Virgin have no desire to retain my custom, and this was reflected in the level of service provided.

As I work in a customer contact center, I am fully aware of how challenging the role can be, but it is important to offer a professional approach.

02 are more than likely to be receiving my service, even if it means paying off £94 to settle my Virgin account.

Virgin offering me a new contract?

Asked by Michael Arnott from Uk on 12th May 2017
I have a 3g sim only deal with unlimited calls,texts,and mobile data at £22 per month which I am happy with. My usage is usually low but occasionaly when away in my motorcaravanning I use a lot of mobile data to watch BBC iplayer and the like. Yesterday Virgin rang me to offer a new phone and tablet to change contract. What would be the reason?

Reply by Arthur from UK on 1st Dec 2017
The same 4G data contract for less?...

Has anyone received a letter from Virgin saying..."We're making improvements to our mobile network, so you need to swap your SIM"?

Asked by Norah from United Kingdom on 14th Dec 2016
I'm not sure if this is a genuine letter, as what reason would I need to swap my SIM.

Reply by F Eastwood from UK on 20th Feb 2018
I've had a letter and text messages and emails about this. I've not requested a new SIM. It's a bit of a hassle do I want to know why exactly I need to replace my SIM? Will my phone not work if I don't? As I said its a hassle to be expected to do this. I've been on the same network and contract for almost 3 years and would only go to this trouble if I was upgrading my phone.

Reply by Kaylee from UK on 11th Apr 2018
Yes I have but the letter doesn’t mandate that I have to change it and the numerous telephone calls from virgin seems to omit that particular phrase.
I have had no clear comms on why I need to change it and I have told that I ‘have’ to until such time it’s not my intention to do anything .
I’ve heard when you migrate the service doesn’t work so if I do I will attend a virgin store but until then I’ve ignored all comms because it’s not clear.
Usually comms give clear direction that you must do something this doesn’t.