Vodafone
In a nutshell | ||
![]() Last updated February 2016 Vodafone was the UK's first mobile network and made the UK's first mobile phone call back in 1985. It launched 3G services in 2004 and 4G in 2013 and is one of the largest mobile operators in the world. |
Key features
Vodafone now offers Wi-Fi calling for the iPhone 6s/6s+ and Samsung Galaxy S6/S6 Edge on certain tariffs. The company also makes the Vodafone Sure Signal, a 3G micro-transmitter that can provide you with 3G coverage at home or at work.
User questions
Sorry - questions and comments on this page are now closed.
How are Vodaphone charges calculated?
Asked by Lewis
from England
on 23rd Oct 2016
Reply by Kingsley
from UK
on 8th Apr 2017
This company is outrageous with regard to its charges would advise
anyone reading this rouse O2 1p ee
Even tesvo mobile is better
than this bunch !
Vodafone user reviews
Sorry - reviews and comments on this page are now closed.
Average rating from 765 reviews:
Reviewed by Joel
from Uk
on 13th Nov 2018
Published 30 seconds ago
Worst broadband provider ever
Worst broadband provider ever. Will cancel it very soon.
CONTRACT FOR £23 PER MONTH. actually paying within my contract
Ts&Cs £28.
Money has been taken out a week ago by
direct debit, no broadband today.
Rating:
Reviewed by Kim
from Britain
on 5th Sep 2018
Worst company I’ve ever dealt with, a level of ineptitude and
shocking customer service that I have never come across before, trying
to talk to customer services is ridiculous, majority of staff English
not their first language, anyone out there, do yourself a favour
don’t touch Vodafone with a barge pole.
Rating:
Reviewed by John
from UK
on 3rd Jun 2018
Over a period of 14 months, they have lied about fixing a small
problem.. initially, they said it was impossible, but once I explained
my daughter had bill notifications, they admitted it could be done.
but after 14 months, with many phone calls, saying it was fixed, the
problem remains.
Having now had enough, I have tried to amicably
cancel my contract, I have spent all weekend on the phone.. (8+ hours
just today) asking to speak to a manager, the reply being no managers
here.. then getting to speak to a manager.. finally asking to be put
through to someone in the UK, and told it is impossible.. and again,
managed to be transferred, so lies upon lies.
I can only
describe Vodafone as having the worst possible customer service ever..
and still the problem is not resolved. 2 complaints have been raised,
and it is now going to be escalated to the ombudsman.
Rating:
Reviewed by janet thwaites
from United kingdom
on 5th Apr 2018
The handset is great but they say they will cap usage then take
£500 in one month. you ring and complain they say its definitely
capped then a bill for £179 they are now saying i didnt cap it
in feb and took cap off last year. Offered me £20 back. I have
used voda for 18 year and now i cant wait to leave cant today as cost
is approx £200 for one phone and £300 for other. so i have
cancelled D.D and will pay by card. Once up will move to a more
reputable company plus my 2 daughters and grandchildren are leaving. i
would rate - 05 if i could.
Rating:
Reviewed by Binni lagio
from Eu
on 11th Mar 2018
Vodafone roll over is crafty it makes you not use internet to free up
service i would rather be able to get stuck in and use data i would
rather be on a network that has sufficient capacity to handle the
internet and binding 4g vodafone is a 2g network that is to expensive
and its not worth having an expensive phone on voafone its like
driving a sports car across a ploud field awaste of space.
Rating:
Reviewed by Yunni tagar
from Esssex
on 10th Mar 2018
Pay as you go on vodafone. Is a lot of paying not a lot of going
£20 for 6gb 1000mins having a laugh no £15 bundle roll it
over your joking turn on then gone i would rather not bother you are
being treated like a fool let them find another idiod and i didn't
even have 4g in my area what a joke.
Rating:
Reviewed by M.ali
from United Kingdom
on 3rd Mar 2018
Worst company i have dealt with nobody should ever get contract with
them.Managers advisors all the team never can resolve issues in fact
create more problems ,they need more training.They all speak in a very
rude manner.
Rating:
Reviewed by Ron lafferty
from Pinner uk
on 3rd Mar 2018
To expensive i live near london yet no 4g signal while all the other
networks in area have 4g does not pay to be loyal.seems to be under
invested in last few years slipping from number one to last always
signal but old fashioned 2g.very slow internet the two super market
networks have better faster 4g i gonna give them a go.
Rating:
Reviewed by Louise
from Wales
on 1st Mar 2018
Be VERY wary of taking out a contract with them.
I have had no
access to my online account since December so I can't see my bill or
manage my account. There is a flaw in their system which means I don't
receive the security code text to set up my account (I did originally
have an account & don't know why this situation even arose). You'd
think this would be a simple fix or they could just send me the number
by some other means but no. I have spent hours on the phone to them,
been sent a new sim, been told various different reasons for the
problem & been told at least a dozen times that the 'technical
team' are working on it. Still no resolution & it's now March.
If I wasn't in a contract, I'd have gone elsewhere already.
I
have NEVER encountered such incompetence before.
Rating:
Reviewed by Unknown
from Scotland
on 4th Dec 2017
Appalling service. After being a loyal customer with Vodafone for
nearly 3 years. I upgraded my bundle to a new handset.
My
delivery is now 5 days late.
Having taken 3 days off work to sit
in for a delivery that was never going to arrrive. All that they can
say is it's the dpd delivery, they dispatched on time. If they had my
delivery would be with me. Worth customer service ever !!! Never have
I experienced this with anything before. Very shocking.
Rating:
Reviewed by Ross
from United Kingdom
on 3rd Dec 2017
Customer services are appalling. An error is made and then trying to
resolve it is torturous. My wife and I have had plenty of issues with
the services. Latest issue is the difficulty in trying to tell
Vodafone that we have no wifi signal. I'm unable to tell them as not
main account holder, wife can't pass message onto team as they have
gone home, won't arrange callback. Their head of customer services
should be fired for incompetence.
Rating:
Reviewed by Raymond Frg
from United Kingdom
on 2nd Dec 2017
Well I've been with Vodafone for a number of years but as soon as my
contract ends I'm off to o2. My phone was stolen in July this year,
got a new phone a huawei p10 plus from you, on a 2 year contract (big
mistake I normally do 12 month at a time) have contacted you numerous
times to try changing the phone what a set of awful staff you have.
The last contact I had with you was told it would cost me
£960.00 to leave, was told had to pay full contract out even
though I would not be making any calls. Also the guy was rude and did
not give a toss about me wanting to leave. Did ask to speak to a
manager with no avail. But whoever I was put through to was no better
than the first one. Probably was sat next to him, was told they would
give me £50.00 as a good will gesture. So still stuck here with
same phone. Anyway have already got 3 people to leave and go elsewhere
already. Lucky them. MY ADVICE TO EVERYONE STAY CLEAR OF VODAFONE THEY
HAVE THE WORST CUSTOMER SERVICE OF ALL THE PHONE COMPANIES. SO BAD.
HOPE THIS HELPS OTHERS. THANKS Ray Fry
Rating:
Reviewed by Neringa Ruseckaite
from England
on 12th Nov 2017
Vodafone customer service along with the people working in Vodafone
stores - the worst service I have ever experienced...
To begin
with, in June 2017 I received a call offering me to upgrade my
contract. The one I had was £20 per month for 20gb and unlimited
texts and calls, however the girl taking to me asked if I wanted to
change it for a contract that is £40 per month, it would include
40gb and unlimited texts and calls. I said no, because the contract I
had was good for me. Anyway, after a month I received a bill that was
for the new contract. I called Vodafone straight away and they were
acting surprised that my plan was changed without my permission. The
Vodafone Customer Care workers said that they will fix it straight
away. So I waited about a week, but nothing has been done. I called
Vodafone again and I got the same result again - nothing. I visited
the store in Camden Town, London and explained the situation, but they
just told me that it is not their business and I should call Vodafone
Customer Care again. And so I did. Can you guess what result I got
after a call? Nothing has changed, of course. I went to Vodafone in
Selfridges and the girl working there told me that she can’t do
anything, but she will put some note on my account so the next time I
call Vodafone Customer Care, they would see it and fix it immediately.
I called again. It actually took me around three more phone calls and
hours spent on hold when one day someone picked up, listened to my
problem and changed my contract back to normal and told that I can ask
for a compensation. It also took me till around the end of July 2017
to get this problem over with. And, if you haven’t guessed, I
didn’t get any compensation.
Anyway, this is not the end
of my problems with Vodafone. My data allowance renews on the first
day of the month. This month, on the morning of 4th November, I opened
my Vodafone app and it was saying that I’m left with only 5.6gb.
I was shocked, I knew that I couldn’t have spent 14.4gb in three
days using instagram and google. I gave a call to Vodafone Customer
Care straight away. The man on the phone said it is a system error and
that they will give me additional data in few moments. Almost a week
passed and nothing, as always when you call Vodafone. I wasn’t
surprised at all. On Friday (10th November) I called again, they told
me that I have to go to Vodafone store to get this sorted. I went to
Vodafone store in Wedtfield in Stratford the next day. The girl who
was supposed to help me just asked to open my Vodafone app and she
said that there are a lot of customers with the same problem. She told
me that it is clearly a mistake of the system and that I actually have
more data than the app shows me. She told me not to worry about it and
that I definitely won’t run out of internet soon. This morning
(12th November) I received a message that I’m out of data... I
called Vodafone Customer Care again and the girl on the phone told me
that she will speak to her manager and then transfer my case to a team
of techincians. She said that after eight working days I should start
getting updates on that. She also tried to make me calm that on the
1st of December I will have data again. Amazing. Because ‘I
don’t really need it for the rest of this month’. I
recived a call from the manager few minutes later, he asked how is my
day and said that they will have a look at this problem... Once again
Vodafone proved itself absoulutely unreliable. Yes, the people are
polite when they speak to you, they make you feel like you are
important, and they will try their best to help you, but the truth is
that they don’t. I’m really dissapointed and would never
recommend anyone to sign a contract with Vodafone if they just want a
reliable service without constantly having problems. Vodafone
definitely offered me the worst service I have ever had in my life.
What will I do next? Probably try to terminate my contract somehow and
look for another telecommunications company. I believe that absolutely
anything would be better than Vodafone.
Rating:
Reply by Rob
from UK
on 30th Nov 2017
Just don't pay - you didn't agree to the contract so tell them you
aren't paying and cancel your Direct Debit. Set-up a Standing Order
instead as they can't change the amount. I don't pay by Direct Debit
as I don't give my bank details out. Good luck:)
Reply by Teri-Anne
from Uk
on 3rd Jul 2018
They won't do a standing order. I hate paying anyone by DD. Especially
since vodafone only confirms why I hate DD by not being consistant
with payment dates.
Reviewed by Megan roberts
from England
on 10th Nov 2017
I have just been in the phone to vodafone and asked for an extension
to my mum's bill until the 17th of november I was quite rudley told
that I could not do that unless I pay £10 today or her services
will be restricted I am absolutely disgusted.i myself am a 3 customer
and they are miles better than Vodafone as soon as this contract is
over I will make sure I or any of my family or friends ever go with
Vodafone again!!!!
Rating:
Reviewed by Roland
from UK
on 2nd Nov 2017
I cancel a contract because be finished time. I called back to the end
of the contract and they told me that I did not cancel a contract and
need again pay for 1 monts. If you cancel contract write date and name
with what you talked about cancel contract.
Rating:
Reply by Rob
from UK
on 30th Nov 2017
Always follow-up with an email so they can't deny what's been said.
All the best!
Reviewed by Andrew
from England
on 11th Oct 2017
Stay well clear of vodafon.
They take numerous payments out of
bank phoned up hundreds of times to get money back still haven't got
it back customers services is shocking 1 hand doesn't no what the
other hand is doing would never recommend.
Rating:
Reviewed by Prasanna
from United Kingdom
on 5th Oct 2017
I want to switch from BT to Vodafone and Vodafone cancelled my account
twice for no reason. when I spoke to the Vodafone rep they said that
it is their system fault. The price of Vodafone 76 was 24 GBP/ month
now it has become 20 GBP/month. Pathetic customers service. They said
that they will contact me but they haven't. Avoid Vodafone. I
agree.
Rating:
Reviewed by Sally
from Wales
on 17th Sep 2017
Charging me £50 for a £37 month contract. Advisors told me
they would refund what I've been paying. Only not to be refunded and
put back on the £50 p/month contract I didn't even give
permission to be on. Saying I now owe them £187. All the
advisors have told me different things! Seems to be no communication
or input on their systems after they have spoken to you. Please avoid
this company at all costs other wise they will cost you more than what
you think!! Disgusting behaviour from Vodafone.
Rating:
Reviewed by andi
from england
on 21st Jul 2017
HI, i wouldn't recommend vodaphone as a provider, all good when they
want your custom & happy to take your money,
I currently
was paying for my own phone & my daughters phone,both with
vodaphone
i wanted to end my daughters mobile phone contract
that was coming to the end of a 2 year period, tried 3 different times
to cancel ,them saying i need to give 30 days notice , this was 31
days before contract was due to end ,so couldn't end it, phoned again
later the following evening to be told the department to deal with
this is now closed. phoned again the following day to cancel, after 10
minutes or more after a nightmare to try and cancel was offered a very
good deal not to be missed, nearly half the price i was currently
paying each month for my daughter, i told them i don't want to be
paying for this phone no more myself ,and asked if my daughter can pay
as she is now 19, they said it was fine ,so we gave all bank details
etc for future payments for her mobile with vodaphone.
next
month i get my bank statement & see my phone bill is the same as
before, so spoke to them about this, was told it would be sorted, next
month same thing , phone and speak again hoping this will now be
sorted out.
next month same again, spoke again been passed
around every department explaining everything over & over again,
still nothing sorted ,then told i was entered into another 2 year
contract myself, which i did not ask for or agree to.
BIG TOTAL
WRIP OFF,
IF YOU WORK HARD FOR A LIVING & MONEY IS
IMPORTANT TO HOW FAR IT GOES ? * WARNING * SHOP ELSEWHERE !
Rating:
Reviewed by Rob Griffiths
from Wales UK
on 16th Jul 2017
Hi Everyone
Apologies but I've never complained about a company
in this way. I feel that as a 15 year customer of Vodafone my
experience over the last years is horrendous.
Quick
summary
New phone taken out
2 weeks and several visits to
shop
Eventually working but several of my contacts could only
text and not call me
This got worse over recent months
Been asking for help for many days
Office in Alexandria have
lied not called back on numerous occasions. In fact never called back.
2 mangers on the same day swearing that they would never let me down.
Can't estimate the number of hours spend on my landline. Still no
resolution and stuck without a phone.
Complete havoc and
Vodafone employees are actively moving me about because they can't or
won't deal with it
Its been 1 year....Any advice......I'm
sure Vodafone wouldn't have been so gracious if I has withheld payment
since I received my phone!
Feel sorry to have to leave
such an awful review
Ps... I have all the managers names
but this seems hopeless as well. Their colleagues just refuse to put
you through!
Rating:
Reviewed by Leanne
from England
on 15th Jun 2017
Disgusting company! Rang them to sort an issue with my phone randomly
dropping calls on me regardless of where I was. They did look into it
after I spent hours and hours on the phone but never actually fixed
the problem. It was even escalated to their customer relations who are
even more useless than their customer service where I was accused of
being a liar!!!! I began to stop paying my bills until they fixed the
issue telling them that once the issue was sorted I was more than
happy to pay the amount owing. Vodafone decided it was a better idea
to cut off my contract and charge me cancellation which I refused to
pay. Now two years later after them telling me, after a complaint I
made, that the debt was written off and not sold to a debt collection
agency it has now been put on my credit file as a default after they
sold it to a debt collection agency!!! My credit rating now a mess
because of this company and their lies! I was a loyal Vodafone
customer for years but would never again touch these conmen for a
contract. They completely refuse to rectify the issue and any time I
speak to them they simply say there is nothing owing even though this
mark still remains on my credit file from this company!
Rating:
Reply by Richard
from UK
on 9th Jul 2017
Complain to Ofcom in future, they gave me good advice on what to say
in a letter when I received a 'bill shock from 02. The bill was
written off so had a successful outcome.
Who did you
switch to?
I'm with Plusnet for my mobile service
now.
Reviewed by Margret verge
from England
on 11th Jun 2017
I just want to say that I have had very satisfied dealing with a
lovely polite and patient young man with me to day, nothing was to
much trouble and hopefully my problem has been sorted, we walked me
threw it which took quite long,sadly I've forgotten his name but would
like you to know I was at my end with my phone but his cited it and
learnt me so much about my phone I didn't know,so yours gratefuly M
Verge.
Rating:
Reviewed by Rosemarie
from Scotland
on 21st May 2017
I have been a Vodafone customer for 13 years. I trusted Vodafone as
everything was great for tye first few years.then last year I noticed
my bill almost doubled.I phoned Vodafone and they knew it was not
right and sorted it. I then started to look back all my bill. To my
shock for about 5 years they had been charging me for things I used or
had. I contacted them and was basically shouted at by customer
services, I was trying to explain where and when it all started but he
would not listen. For months I was neve off the phone as I would ask
for copies of my bills that I did not have, was give the run around
for almost 5 months. I then said I would pay no more and and was going
to ombudsman to get it resolved. I was not owe them money but they cut
my phone off and told me I would get it back on when they had
requested paperwork that they had to get back within theor own
company. A man named omar in customer resolutions team blatantly lied
to me on the phone and he and his senior left me on hold for almost an
hour for no reason. All this resulted in bank charges even affecting
my credit scoreand was paying for a phone contract that they turned
off.luckily I had all the evidence to prove that they had been over
charging me. They then offered me £357 off my bill but I was
never even owe that money in the first place so all they were doing
was correcting their mistakes. I spent 7 months having to get it
sorted some days I would have to call 5 or 6 times as they would say
yes sort it now then wasn't. For all the hassle and stress of being
lied to almost every day for 7 months having no phone and credit score
affected. They offered me nothing. They said as a good will gesture
they would wipe the bill that I never owed them. That was only for
last year. I will now be going back to ombudsman with all my evidence
of bills bank statements of when it started 5 as I never got the past
bills resolved. Feel totally let down by a company I had been with 13
years and was treated in a discussing manner through it all. Can
definitely say I won't be renewing my contact and wI'll be not
recommending them to friends and family.
Rating:
Reviewed by Mohammed
from UK
on 13th May 2017
So, I thought I would treat my wife to a new phone as her old contract
had run out. She liked the new Samsung S8 an placed my order on
03/05/17 so not even 5 mins later I called up again to cancel it and
get the S8+ which costs more. I was told i wasn't able to do that now
as the order had been completed and they weren't able to cancel it and
that I had to wait 2 days to get the phone and once i got the phone i
would need to call up and ask for a returns bag which would take a
couple of days and then once they have received it back another couple
of days it would take to get the new phone S8+.it was all a long
winded but i thought oh well what can you do, the guy who worked in
the orders dept advised he would give a case as a gesture of goodwill
{i still don't have this!}. anyway i got the phone Friday so I tried
ringing Vodafone to arrange to return it but there was huge wait times
20mins+ each time. After 2 days of trying and on hold waiting I
finally got through to someone on Sunday and it was agreed I could go
in store and do the exchange, so I went to store with my kids who are
aged 14, 11 and 4 to get the phone exchanged, when i got in-store i
got treated really badly which i truly believe was due to my
ethnicity, the way i was talked to, looked at reminded me of growing
up in the 90's anyway they wouldn't do the exchange but offered to
cancel the order and re-input it at a higher monthly plan and
£50 handset charge (making more off me) I have my landline,
broadband and another mobile phone contract for which i'm paying
£100 a month for. Vodafone doesn't value its customers they just
want to make more money. anyway i got back home and rang the
complaints department twice now and had to make another trip to
another store 14 miles round trip but this time i was assured i could
go in-store and exchange at no further cost, guess what yes that's
right i couldn't. This time instore they said it would cost me
£70handset charge and £4 per month extra to what was
agreed!!!
Rating:
Reviewed by Mizzie
from Scotland
on 1st May 2017
Rubbish . Very poor network coverage but still need to pay full
monthly charges. Will not stay with Vodafone when contract is
finished.
Rating:
Reviewed by Sophie holvey
from Britain
on 14th Apr 2017
Just upgraded my phone with jordan at the middleton offices. 14th
april 2017. Not a bad word to be said about him. Number one customer
service. Helped me choose a new phone with goos knowledge of the
products i was able to upgrade too. Even though it is bank holiday he
was happy to help with all my queries. I hope you do incentives for
staff recieving good reviews because this guy should get something in
return for his brilliant customer service. Could not fault one part of
the phone call with him. Thanks again jordan. Looking forward to
recieving my new phone.
Rating:
Reviewed by Barry Stein
from USA
on 11th Mar 2017
My wife and I just returned from a month long trip to Europe. In
Venice Italy we purchased 2 sim cards for 120 euro from the Vodafone
dealer. We have the receipts they provided.
We were told these
sim cards would work across Europe!
They promised us: 300 talk
minutes, 500 text messages anywhere in Europe.
Phone
Numbers: 3486196625, and 3461631318
Codice PUK 11159665, and
27233917
However, we left Italy three days later and the
phone sims stopped working!
We were lied to by the
Vodafone person. He spoke perfect English so we understood each other
very clearly!
I would like a refund for my purchase
please!
I contacted Vodaphone HeadQuarters 4 times via
email....NO RESPONSE!!!
Rating:
Reviewed by Gary
from UK
on 22nd Feb 2017
It strikes me that if you took any notice of all these reviews of all
the mobile providers, no body would ever have a phone LOL.
Ive
been a Vodafone customer for over 20 years and ive never had a problem
with them.
Rating:
Reviewed by Steven
from Angell
on 19th Feb 2017
I won't go into all the bad experiences I have had lately with
Vodaphone but I will say to anyone who reads this stay away from
Vodaphone. 7 years iv been with them. 3 months this issue has been
going on even had a letter written to them. 8 visits to the store them
txting saying to come in then denying it. Get a message saying they
will ring in 30 minutes to speak about the complaint. Get the phone
call they pass me around the departments then hang up on me. They are
rubbish can't wait to leave them.
Worst customer service I have
ever had with any product ever, bear in mind over 10 hours of calls to
them.
Clearly the repair centre don't have a clue.
Vodaphone stores don't care or want to know.
STAY AWAY.
I
suggest giffgaff or Tesco mobile.
Rating:
Reviewed by Rhonda Mcnutt
from United Kingdom
on 2nd Feb 2017
Myself and my partner visited the Richmond centre shop in Londonderry
after i accidentally put the sim card in upside-down, the service we
got was absolutely brilliant, the young boy Joe was extremely helpful
and attentive. Everybody concentrates on the negatives but i believe
we should recognise the positives, thank-you joe and Vodafone.
Rating:
Reviewed by Elisia
from United Kingdom
on 24th Jan 2017
Last year I purchased mobile broadband for 8 a month which in
actual fact I never used so a waste of money really. I completely
forgot about it and carried on paying for it as I agreed to that
contract. I had two contract phones with Vodafone plus the mobile
broadband so they were getting a lot of money from me a month. At the
start of last year my monthly payments were extremely high compared to
what I normally would pay but I assumed without checking maybe it was
because I was going over my data. I thought nothing more of it until
about 4 months ago when I went to cancel one of my contracts. I
cancelled it early and was willing to pay the charges I waited for the
end of the month and still no cancellation on the contract. I phoned
again and finally someone cancelled my old contract properly on the
2nd attempt. When my bill came in for that month which was around
167 I thought it was even higher because of the cancellation of
my old contract. Paid it thought nothing more until the following
month when I received a bill of 225! I phoned them immediately
and asked what is going on with my account to find out they had
re-installed the mobile broadband on my account from 8 to
30 for 2gb a month then the last two months 100 a month
for 5gb!!!!! I never signed a contract for this and never asked for it
to be put on to my account. The 8 a month mobile broadband yes
but not 30 or 100 broadband !!!! They told me it was an
error and they will refund me for this. Was told I would get a call
back but nothing. I called about 7 times about this situation was
promised I would have a refund of over 500 plus compensation
but no email as requested to confirm this. I phoned again and again
and finally after false promises constantly I spoke to a gentleman
that kept to his promise and after 4 hours of his listening back to
phone calls and chasing up the problem they issued me the refund. Once
my last contract ends in December I'm afraid I will no longer use
Vodafone. I can't believe for a whole year I never noticed that the
money was taken out of my account until they started taking a
ridiculous amount of 100 out! Just a good job it happened
really. Also the communication with colleagues at Vodafone is
appalling they do not write enough notes on your accounts for the next
person that you speak to so you have to go through the whole process
again and many of the people that work on the phones do not understand
English. Waste of time and wouldn't recommend anyone using them also
would like to say that the signal can be very temperamental sometimes
it's okay in the same location and then suddenly the next day no
service.
Rating:
Reviewed by David Huxley
from UK
on 19th Jan 2017
Rubbish customer service.
Will not offer courtesy phone whilst
mine is sent for repair.
Repair centre has replacement phone on
back order after they failed to fix the problem.
Even when it
cannot be repaired the store cannot provide you with the same
replacement phone that the repair centre will send you. The local
Store has the same phone in stock but they cannot give you one.
Been without a phone now for 15 days.
Rating:
Reviewed by Danny Murphy
from United Kingdom
on 18th Jan 2017
Worst Phone Provider, Awful customer service skills!!!
I
have experienced such bad experience for the last couple of months
with Vodafone. I was originally in a contract with them , so when it
came to the upgrade time I wasn't too keen on staying on with them,
however after they promised this deal and told me how much I'll be
saving I ended up fallen for the trap.
At the start the
sales people promised you so much, it is unbeliveable really how nice
they are to you. They tell you, you will be having this deal and you
won't be paying for this extra component to your bill for a couple of
months. So once I finally agreed to a set price for my contract I left
it at that. With work I work away quite often so I didn't check my
banking for a couple of months and I eventually came across the
history of the direct debits and I got so angry. I ended up speaking
to a member of their customer service team in which they said they
would investigate and get back to me. However, this turned out to be
complete lies as It ended up taking me to get back into contact with
them regards this issue.
When I eventually spoke to a
member of there team , they ended up telling me due to it being more
than 2 months they couldn't listen back to the phone calls from the
past as they only keep the recorded conversations for 2 months. So
they said or on less you can get some sort of concrete evidence as in
email or text saying the promised charge of my monthly contract they
couldn't do anything.
I have been let down by this phone
provider so many times I honestly would not recommend them to anyone.
I have never experienced such a stressful and hard time dealing with
something like this. One thing I would recommend would never ever
believe anything they say. The countless amounts of time where I was
promised and told something by there customer service workers and
nothing ever came about it or happened. The worst is when they say
they will get someone to call you back, If i was to wait for that I
would never ever hear from them.
Rating:
Reviewed by John
from England
on 9th Jan 2017
Worse provider at the moment! Do not sign up with Vodafone if you want
a terrible service and signal.
I have had nothing but problems
for the past 9 months. I was promised great coverage where I live but
that was clearly dishonest.
The signal has been poor for 9
months and when I actually get a signal calls would drop out.
I
have had no compensation, I can't wait to end my contract.
Rating:
Reviewed by Richard
from UK
on 18th Dec 2016
I have an ongoing problem with them, cancelled within the 14 days
cooling off period (they could not fulfil the contract) but they still
took my money despite saying they had not. I tried for 3 months to get
it back, they even refused me a deadlock letter. Finally I could go to
the Ombudsman after waited the forced time, the Ombudsman found in my
favour. Vodafone dragged it out again, even going beyond the 28 day
period the Ombudsman graciously allowed them. I spoke to Vodafone
asking where the refund is from the Ombudsman's ruling. They are still
prevaricating and do not pay up. Playing every delaying tactic
possible.
There urgently needs to be new legislation in place
which FORCES companies to pay up and gives the Ombudsman real teeth.
Then cowboys like this will be put out of business where they
belong.
I would vote zero stars but it will not allow me.
Rating:
Reviewed by Kim
from United Kingdom
on 14th Dec 2016
Was a loyal customer for a number of years I really relied upon the
10% pay later option to re activate my subscription- i need my phone.
And as a single mother of two kids working part time with bills to pay
and food to put on the table, some months were harder than others. I
always cleared my outstanding balance in the end and was always
impressed by how flexible and understanding vodaphone was as a
company. I recently got myself a new job after losing my previous job
due to staff cuts. Inevitably I accrued some arrears during this rocky
period with every intention of paying it back as I'd done so
previously, to learn today that they have now scrapped the flexible
option and insisted I pay an unaffordable amount to reactivate my
subscription or do without a phone were my two choices. It's no wonder
they've been rated as the worst phone provider in the UK. Holding in
my case a loyal customer who has always paid their bill to ransom in
that way is not something I will play party to. My contract seems to
have extended by a year when it was only set up over 24 months.
They're not interested in u the customer. To them you're nothing more
than pound signs. So now if I want to contact anyone I'll have to be
over WiFi via what's app or fb messenger. Will be looking to terminate
as soon as humanly possible. Disgusted.
Rating:
Reviewed by Rita
from Uk
on 9th Dec 2016
Vodafone have been taking money from my account every month even
though my number is a payg and the only reason they could give was
their system generated it falsely😳😳😳.. and now
they sent me letter saying i owe them money. Meanwhile they owe me.
Useless network. Aviod.
Rating:
Reviewed by Lynne
from United Kingdom
on 6th Dec 2016
I have not got a vodaphone phone nor would I want one,as my friend and
I were verbably abused for the 3rd time by a jumped up little squirt
due to my friends phone being faulty.
My friend put a complaint
in and is awaiting the result. I tried complaining but because i havnt
got an account I apparently can't complain. Well watch this space
Vodafone. I am disgusted by your company so think people before you go
there.
Rating:
Reviewed by Rachel batten
from England
on 18th Nov 2016
Vodafone Reading are the most useless ,time wasting ,overcharging
,horrendous , haven't got a clue type of people I have ever had the
unlucky misfortune of meeting in my life. They harass you and tried to
scam you all the time !! Charging you for items they have never given
you like hundreds for iPhones ? They don't let you upgrade as
apparently they don't have a program on their computers to do so,
however they will make you wait there for hours for no apparent
reason. They will tell you to come in upgrade today waste your petrol
pay for parking to do it especially ,then inform you after a long
stretch sat waiting that they don't have the programs to do so. I hate
this place and these people. To make matters worse I did not end up
leaving here with a phone as they told me they couldn't do it but they
have charged me for one when I wasn't even there amazing how I can
sign for a phone in store when I was in river island they have also
signed me on to a 100 a month 2gb contract no phone included
when I wasn't even there.
Rating:
Reviewed by Susan
from Uk
on 10th Nov 2016
Anything to do with Vodafone should be avoided at all cost - I closed
my account 2 years ago and yet it still appears on my credit file as
open, loads of others have same/similar problem, Vodafone either
couldn't care or just can't do, either way I will never have anything
to do with this poorly managed company, well that is after I
eventually get rid of them from my credit report. Oh and if I could
review them with nil stars I would but there doesn't appear to be that
option, shame.
Rating:
Reviewed by anonymous
from UK
on 9th Nov 2016
I don't see what everyone has a problem about, i have been with
vodafone UK from before the iPhone 4 and the signal is great, the 4G
is really fast and now i get better 4G coverage then others on EE. I
would definitely recommend to anyone, they might be a bit expensive
but if you are a long time customer then you get a large discount.
Rating:
Reviewed by Samuel.B
from England
on 5th Nov 2016
My dad ordered a new phone from them which they said would arrive in 3
days but a week after he called them and they said they had no idea
when it would arrive as they didn't have it in stock. 4 weeks later
the phone arrived and it worked. I was supposed to get my dad's old
phone but Vodafone had locked it. He then had to fill in a form for a
cod to unlock it and 10 days later they say it is unlocked but I use
it and it doesn't work. Dad then calls Vodafone and tells them and we
spend 5 hours talking to them before they tell us to talk to Apple who
say Vodafone haven't done it properly and then Vodafone say that we
didn't fill in the form properly and we had to do everything
again.
Rating:
Reviewed by Karla
from Australia
on 2nd Nov 2016
Used to have a number of plans with this teleco.
Including 2
mobiles and 1 mobile broadband wifi a/c after fullfilling 2nd 2 year
contract with on our mobile plans, they failed to offer anything else
which was even close to the current plans we had- so we went
elsewhere, this left us with just our mobile broadband and after
switching to the NBN - as vodafone doesn't offer and NBN plans,
cancelled our broadband with them- Or so I
thought but received
a bill 8 weeks later!!! For the billing period after the one I had
cancelled! They simply refused to admit it was their fault and best
they could do was 'reduce' the bill, needless to say that the account
was inactive for 2 months! Pretty disappointed! And unprofessional for
such a large company! Gee Vodafone pick up your act- plenty more
telecos out there that are willing to look after their customers!
Rating:
Reviewed by Overcharged and Fed Up
from UK
on 30th Oct 2016
Avoid this useless company, false promises to sort out overcharging,
completely incompetent, will never use Vodafone again. AVOID this
disgrace of a phone provider.
Rating:
Reviewed by L Bangs
from England
on 11th Oct 2016
Appalling terrible company. Loads of issues, including regular
overpayments and then accusations that money is owed. Promises to deal
with account not upheld, have been round the world! Usually put on
hold and then disconnected. When I am told I will be called back this
never happens. Customer services beyond terrible. Need to speak to
somebody urgently. Nobody interested! Help needed. Am considering
making placard and standing outside local shop sharing my experiences.
Told call centre this but rude lady didn't care! I feel I am being
robbed monthly and am at a loss as to what to do! Please help.
Rating:
Reply by Lynn
from England
on 8th Nov 2016
I also am a customer who has been dealt with shockingly. I am hoping
to go to the media with this terrible service from Vodafone. I am owed
money after returning a phone and cancelling my account within the
thirty day cooling off period. Vodafone have taken 150 from my
account and promised four times (and one of these was from their so
called customer complaints department) that my money will be returned.
It's offcom next and then rallying other customers so we can be a
united force to get action against this shocking company.
Reviewed by Jasveer singh
from U.K.
on 10th Oct 2016
Very bad. I'm not happy.
Rating:
Reviewed by Sarah Turner
from United Kingdom
on 28th Sep 2016
1.Terrible repeated customer service
2. promises never
fulfilled
3. credits promised but not fulfilled
4. i
would advise after over 15 times of contacting them NEVER to use them
as a provider.
5. even-though my parents have been with
vodaphone for over 20 years they still dont seem to care.
6.
signal is very temperamental, and just cuts out for no reason.
Rating:
Reviewed by Nelson
from England
on 28th Sep 2016
Extremely poor service by vodafone. I've sent the following email to
vodafone over a year ago but unsuccessfully:
"I, Nelson Pita
account no. 686 882 667, hereby to let you know about the poor service
given to me by Vodafone since I have made a phone contract.
This
contract was made on September, 17th 2014. Sadly the sales adviser
just made me sign it without my Samsung S5 being set up for the
entertainment package including Spotify, Netflix and a Sports channel
for free during the 24 months of contract and also the first 3 months
free data.
My first bill dated on 09/10/14 came up as
88.27, when should be 57.49/pcm. Surprised with the
total I contacted Vodafone to explain that amount when I have been
told that was a month and half, because started on 17th. I asked to
myself: "why did not the adviser aware me for this on my first bill?".
Also on this bill I've been charged 3.13 for (extra 1GB data),
when I did have a 3 months free data.
December 1st, Netflix
charged me 6.99 from my PayPal account. Why???
December
9th, has been added to my bill 9.99 for Spotify. Why??????
I spoke to someone in Vodafone where I made the contract (Brixton)
and the adviser cancelled those extra charges for future. (Please
note, I have not been refunded).
January 1st 2015, Netflix
charged me once again 6.99 and on 9th my Vodafone bill came up
again 9.99 for Spotify.
Extremely disappointed I went
back to Vodafone and once again another adviser cancelled those
charges and said that was a mistake and I must be refunded for
everything. Also he said that my case has been given to a manager for
a solution and within 48 hours someone would call me back. A few weeks
passed and nobody has contacted me. ( I have to mention that on this
visit to Vodafone I have changed my address.).
February 1st,
once again 6.99 for Netflix plus 9.99 for Spotify on
9th.
Frustrated, I went back to Vodafone and surprisingly the
adviser said that they could not do nothing there and I had to call
Vodafone customer service. So I did. I spoke to someone for over 30
minutes and nothing could be done so, someone should call me back
within 48h. After 72h passed I called again but that time I requested
a manager so the call was transferred to someone named "RAHUL". It was
a long chat but hopeful I was talking to someone responsible, so that
guy discounted on my bill (dated on 09/02/15), 2x 9.99 for
Spotify and said to wait for his call to resolve the Netflix issue.
That annoyed me because of previous bad experiences from Vodafone
(never called back), but this "RAHUL" mentioned to do not worry about
because the case was in the right hands. This happened on February
16th, when was the limit to pay my bill. As I used to do it by mobile
(calling 191), something went wrong in the process and then the call
has been transferred to an adviser and when I confirmed my details for
security my address details was completely WRONG.
On Tuesday
17th I had an appointment to open an account in Barclays and THANKS TO
VODAFONE I could not do it. What's wrong with my credit history?? Do I
earn you something?
On 19th I called Vodafone to talk to the
manager "RAHUL" and nobody knew that guy (does not exist). So I asked
to talk to another manager and for twice the call has been transferred
to different advisers. Then technical department got my call (without
any sense) because I requested a manager. During that call the
technical adviser said that extra charges was made because my
entertainment package was included only one service, either Netflix,
Spotify or Sports channel. None of this have been told me all this
time and in special when have been several Vodafone Advisers involved
in this weird situation.
I would like to let you know also
about another complaint I have sent to this same email address without
any proper answer back. (Just automatic replies)
I think that
will be everything for now but..
Attached find the proof
of Netflix charges from my PayPal account.
PLEASE NOTE I
will go further with this case with someone competent to cancel the
contract that binds me to Vodafone."
Well my contract came to an
end after 2 years but vodafone decided to keep it going and keep
charging the same costs, however prices are way cheaper these days.
Despite my distraction to cancel the contract in time I called
vodafone to do it right away however once again they messed up
everything again changing my address without my request what made me
impossible to go through security questions. Then a few hours later I
could do it but just after going back to the store, losing all
afternoon just to get rid of their services. Then I've been contacted
by vodafone 2 days after to get a better offer on bundle. What a
joke...
Look after your customers before losing them.
Hasta la vista!
Rating:
Reviewed by Abdul khalisadar
from United Kingdom
on 22nd Sep 2016
I joined Vodafone when I got the iPhone 4 in 2010 I thought it was a
bit pricey but they claimed to have the best coverage, first three
years were ok I did though I did notice that my bills were coming up
much higher then they were with the last provider.
It
started 2013 with the change of my direct debit without informing me!
Which caused me to be charged by my bank, realise the direct debit was
cancelled tried for three months to set it up again Vodafone kept
saying its sorted the filling month? NOTHING! Eventually when I asked
to make a complaint they where able to set up the direct debit.
In February 2015 they took money out of my account twice, I
contacted customer service who to my Horror that they can't see the
second transaction?! I was then told to contact my back to make sure
that it was actually taken twice even though I could see the
transaction on my mobile banking and to print out a statement and take
it to a Vodafone store to get my refund, so I left work early I took I
rushed to the back grabbed my statement only to betold at the store
that they don't do refunds all they can do is put a note on the
system, so I go home and rang Vodafone guess what? We still can't see
it and even through you've shown a memeber of our staff proof we still
need to run an investigation to why and where, 8 days later nothing I
contacted Vodafone again made a complaint "someone will call u
regarding the complaint" no one did I was not surprised, the following
week I called up and demanded my money back irrespective of where they
where at with the investigation and I wanted to know what was
happening with my complaint that was the day I realised Vodafone where
actually doing nothing! I was astounded by the shear disregard they
have for their customers and the high level of amateurism they display
on a daily basis, eventually someone told me they don't know what's
happening with the money and there was no complaints logged, I
contacted the communications ombudsman whom told me to get a dead lock
letter before they could proceed, when I asked Vodafone for the dead
lock letter all of a sudden they have this department called customer
relations! When all that time before this point I was lied to hung up
on and ignored countless times, once I to customer relations all of a
sudden they calm see that money has been taken from my account twice
they refunded my money and gave and threw some more money at me for my
money for my troubles.
August 2016 I called to cancel my
line because my contact had come to an end and I had enough of their
disgusting customer service, I was put through to a team that is meant
to dive me my PUK code, they agent made it very clear that he doesn't
want me to leave as I've been a very loyal customer, I told him I
wanted the iPhone 7 plus and that I was going to O2 he said please
don't cancel let us keep you happy and like a fool I believed him. On
the 9th September I woke up early to order my phone by 8:23 my order
was done told told the agent about the last I had conversation with
Vodafone and surprise surprise he had no notes to go by but it didn't
bother me too much when I didn't receive any confirmation of my order
I started to get worried, Sunday the 12th I called again and spoke to
someone called Simon who said that there was no order for my I
completely lost it and asked to speak to the customer resolution team
the agent Simon was adamant that there was no such team after calling
me the wrong name he asked me to hold and went off to find out what
was going on, came back and said my order was placed on a secondary
system and it was fine and that I would receive my confirmation on
Thursday, Thursday came no confirmation I call again and again no
order he been placed they said I need to place an order today if I
want the phone on time I asked it's now 6 days since the order was
originally meant to have been placed would that not delay my phone?
Apparently not which I did not believe having no choice but to place
an order after being sent from puller to post I eventually placed my
order I then requested to speak to the customer relations team and
miraculously they appeared again but it's to late their closed, I
called the following day and they gave me a discount on my line but
they said they can't do anything about my phone due to the delay and
high number of orders for that particular model I will have to wait!
Since then they have put my on a contract I did not request until I
get the phone when they will put me on the actual I ordered and they
have cancelled my entertainment pack, it's now the 22nd of September
and Ive received a email from them saying they will let me know what
happening on the 26th I fly out on the 2nd of October. By far the
worst ever experience I have had with a mobile company and this is
coming from someone that was with 3G and T-Mobile at the time, when my
contract is up in 24 months I will be leaving even if they offer me
the best contact they have for free.
Rating:
Reviewed by DD
from UK
on 19th Sep 2016
I signed up for broadband and they refused to issue me with a PIN
number, insisting that I also signed up to a Vodafone SIM package at
more ongong expense. It does not state this in any advertising and so
their adverts are misleading. Then without the PIN it made the
broadband package currently being advertised as unuseable.
Subject:
Cancelled broadband within 14 days (cooling-off
period)
Brief summary of your experience/query:
Despite
cancelling within 14 days they deducted 49 from my bank account
on -- August 2016. Their advertising states they do not make any
deductions until everything is completed - it was not completed.
However I have had lengthy discussions with them and they
are playing every trick in the book to refund me my 49, have
even wasted hours and hours of my time and money in petrol, phone
calls and time.
They admit (in writing) that they owe me
the money but state it can only be refunded over the phone and that
they cannot contact me by phone. They also state that the only way
they will refund me is if I give them my debit card details over the
phone so they can refund it. Sounds very much like the
sort of thing a scammer will do as you normally use a card to pay for
something, not the other way around. So I am very worried about
that.
I have offered 7 other solutions including just
send me a cheque. They refuse outright and persist in keep on stating
countless times that it can only be done by phone - yet their phone
system will strangely never connect to me. We are now at 5 weeks and
the way I see it they are just waiting on purpose until I can take
action with the Ombudsman after 8 weeks.
This is all
unnecessary, time consuming, costing money, wasting hours, days, weeks
of my time. They also refuse to issue a 'deadlock letter' despite
saying they would then retracting that statement. As I said, just
waiting out the time and do nothing. They know they owe me the money
(and should also compensate for this) but just do nothing.
Rating:
Reviewed by Steven holiday
from England
on 17th Sep 2016
Worst company I have ever had the misfortune to deal with. Customer
service is non existent, constant handoffs,no one is willing to take
responsibility. I have tried to complain 5 times since December 2015
and they are only just looking at my complaint now. In short they
cancelled my contract in error whilst my son was in intensive care and
I needed my phone the most to keep in contact with family. They then
carried on charging me for the cancelled contract, when I rang them
about this they told me to ignore the letter. They then passed it to a
debt collection agency which he's now effected my credit score. I am44
years old and have never had any bad debt. I am furious with them. Do
yourselves a massive favour and avoid VODAPHONE!!!!
Rating:
Reviewed by Mohamed Serry
from United Kingdom
on 7th Sep 2016
I don't have network coverage over 5 months in my home. Customer
Service are very rude and say that I can't cancel my contract because
it is for 24 months. One time they say that they are working on the
problem and another time they say that there is no problem and that it
should be working fine when it isn't. I am in the process of taking my
complaint to the communication ombudsman.
Rating:
Reviewed by Sara Smith
from United Kingdom
on 2nd Sep 2016
I am distraught . I have been contacting vodafone for 9 months telling
them the amount taken from my account via direct debit was wrong. I
have had my daughters and my own phone cut off several times as they
say I have not paid my bills. I state that I have always had m( for 17
years) had a direct debit account. They say I owe 600!
You get told little as they seem to know little. I am unable to view
my bills on line and they cannot see them either and just say they
will send a request into their IT department.
Last night after
another gruelling hour on the phone to them getting nowhere I tried
the Live Chat and after 3 hours explaining and asking questions again,
I was put through to someone in Egypt who told me I was not paying my
bills for 3 phones. This time though when questioned the operator
revealed the amount each month fir months that had been taken was for
numbers which are not even mine. WHAT! Ohhhh and to top it off I have
another persons name on my account with my direct debit details on
it!!!
He was dumbfounded too. So still not sorted out. Vodafone
you are a disgrace!!!
I want this sorted asap!.
Rating:
Reviewed by Truth
from America
on 31st Aug 2016
Vodafone's customer service is absoulutely horrific. Called 4 times
for help, they claim to have fixed the problem but ignore it on each
of every occasion. This review isn't false, it is true. As good as
some deals might sound, it's not worth it because they will rip you
off.
Rating:
Reviewed by Jim
from England
on 27th Aug 2016
I've been with Vodafone for around 20 years, started with a brick
phone. Good service and coverage. Pay as you go worked well for me and
the 10 freebie is all I need each month. Unfortunately in the
last year or so they have taken to saying thank you for topping up at
1 o'clock in the morning or later which is very annoying. Have
complained but they won't stop doing it. It drives my wife mad and I
can't say I am too pleased. Be sad if we have to change after all
these years!!
Rating:
Reviewed by Beverley
from U.K.
on 24th Aug 2016
Absolutely dire service, transferred to Vodaphone in October 2015, why
oh why did we move our service to a company who does not know what
customer service actually means. We are yet to have one correct bill,
along with it taking over 4 weeks to port one of our numbers, no one
takes responsibility of a customers concerns over their account, your
call is transferred time and time again and then you end
uphaving to repeat yourself. Not one member of staff we have
dealt with, has resolved the problem with our account or they never
call
you back when they say they will!
DO NOT USE
THIS COMPANY. 1 Star is too good !!!!!!!
Rating:
Reviewed by Chris
from Uk
on 17th Aug 2016
I DO NOT WANT TO GIVE YOU ONE STAR
BECAUSE I DON'T THINK YOU
DESERVE IT
IV HAD A COMPLAINT OPEN SINCE
NOV 2015
Still waiting for a phone call from a manager
In this time I have phoned and spoke to staff who
haven't got a clue what there job is or how to do it
Iv
TRYED contacting the chairman after speaking to at least 60 members of
staff
Still no luck
I
Very very very
very very very very
Poor signal.
No 1 at vodaphone
cares that's what it seems to me
They
expect we will get our debt and credit cards out and pay for such a
bad service
When I was 10 I had a pay as you go
Voda phone phone I had a paper round I payed for credit on my phone
with it
I'm now 26 still with you vodaphone On contract
Iv been a loyal customer to vodaphone until now
WHEN I GO I WILL NEVER RETURN
YOU HAVE
GONE FROM THE BEST EVER NETWORK TO THE THE WORST
CONGRATULATIONS On becoming greedy like you never used to be
IT USED TO BE ABOUT YOUR CUSTOMERS NOT THERE MONEY
SHAME ON YOU VODAPHONE SHAME ON YOU
Rating:
Reviewed by Lindsey
from United Kingdom
on 12th Aug 2016
Unbelievably poor service. Vodafone have lied time and time again
claiming they have sorted my incorrect bills. Not once have they
sorted it and this has been wrong since may. Constantly I'm getting
charged for 2 phones when one of them I don't even own!! Can't believe
so many people are incompetent and unable to fix this. I am absolutely
leaving vodafone and never returning, I advise you don't even think
about joining their diabolical company.
Rating:
Reviewed by Francis
from UK
on 29th Jul 2016
Same old story been with them for 23 years and had 7 phones and until
they changed the billing system and kicked my Direct Debit out in 2015
all had been reasonably ok, since then theyve been an utter nightmare,
wrong billing/bundle charges etc. I refused to reinstate the DD or pay
the correct outstanding amount until they rectified all their faults
,despite countless hours on Livechat and 191 they promised the earth
but never delivered.
In the end I finalized the bill to
what I reckoned it should have been, received a goodwill gesture of
100 for all the issues Id had, got the PAC codes and Ive left.
Prior to the phones being cut off I received my last little surprise
despite the bill being agreed and settled in full,and being at the end
of my contract, a text saying my last months bill is 1223!!!
and thathat was with 7 phones on 8.50/mth contracts go figure,
Nothing they say or do can be believed, Im in the process of taking
them to court.
Rating:
Reply by David Banks
from United Kingdom
on 7th Sep 2016
I've had nothing but hassle with this company and they are causing me
to have a nervous breakdown. I had to return a phone they sent me
without a battery the person I spoke to said all phones come with a
battery I said this one didn't and the lady the other end said you
will have to pay for it I said I won't then she said your have to pay
your months line rental again I said I won't I haven't used the phone
and how can I without a battery. I cancelled the 30 day contract I'm
very unhappy with vodaphone.
Reviewed by Louisa White
from United Kingdom
on 26th Jul 2016
Vile company! Recording false information about me on my credit file.
Have been with them for 4 years and has always shown as a 0
balance. Now, suddenly, I owe 1,267.....which is news to me?!
Asked them to sort this and they promised they would, yet have
done nothing - 5 months later!!
Save yourself the hassle and use
another network for your mobile provider.
I shall be leaving as
soon as our contracts are up!!!
Rating:
Reviewed by tom
from england
on 23rd Jul 2016
Not a good company quick at letting you know when you owe them money
not so quick at resolving problems, like refunds I wish I had read
reviews before getting involved with vodaphone, great at ripping
people off full of excuses. If you don't want months of agro and
stress keeeeeep awwway from this company.
Rating:
Reviewed by John
from United Kingdom
on 22nd Jul 2016
For my sins I have been with vodafone for many, many years and to be
fair never had much in the way of problems with the phones I've had or
even the network (albeit that it's the only network that gets no
service at my house).
HOWEVER, the second something goes
wrong or requires you to make a change or speak to the ironically
named "customer services" it goes from an average, slightly overpriced
service to being so awful that you are left asking yourself if you're
being pranked by some rubbish reality TV program!
Like so
many others on this site I've been overcharged (hundreds of pounds)
and taken 6 months+ to get it (or at least some of it) back. I've been
lied to consistently and have taken to asking for a transcript of the
call or "chat" every single time. Obviously they always say yes,
they'll send it. And predictably they never do.
I can
only hope that people will read this and regardless of the "deal" on
offer go to absolutely ANY other provider for their phone.
As soon as I can extradite myself from my contract I will. In fact,
if I won the lottery tomorrow I would use the money to pay my way out
of the contract before I even started looking at cars!!
Please don't sign up to vodafone....
Rating:
Reviewed by Karen
from UK
on 14th Jul 2016
I have been a Vodafone customer for many years but never have I seen
such poor customer service! Mistake after mistake & I still
haven't received the phone I have ordered twice now! Twice my first
order was delivered to the wrong address & when I finally managed
to make the order again it got cancelled! All in all I have spent 6 or
7 hours either on hold or in store in the last week. Oddly, they
haven't had any such trouble charging me for the higher priced
contract I upgraded to when I tried to get the phone. Having spoken to
6 of their staff so far all have been incompetent & I still don't
have a phone or any way of getting one.
Rating:
Reviewed by Debbie
from UK
on 12th Jul 2016
Here's my experience of my most recent upgrade with Vodafone. The
following is the review I sent to Vodafone. Online upgrade offers were
poor so I called to find out what I needed to do to leave Vodafone.
Cutting a very long story short the lady offered me a good upgrade on
the phone I wanted (Samsung Galaxy Note 4. During the conversation I
repeated at least 3 times that I didn't under any circumstances want a
black phone. The lady offered me white of gold and I asked for white.
My phone arrived today, it's ......BLACK! Ringing the call centre was
just as much fun - I used the call back service which rang me back
about 5 mins later to hold me in a queue for 10 mins. Once I did get
through I was told that they couldn't help because the relevant depart
was now closed until tomorrow morning - lucky me I get to do the whole
thing again tomorrow and have even more delay a getting the handset
that I want!
Rating:
Reviewed by bill
from england
on 10th Jul 2016
Never get involved worst company going , always saying you owe them
money when you don't. Can't get any sence out of anyone. if you have
any sence you wont get involved more trouble than its worth!
Rating:
Reviewed by Debi
from England
on 10th Jul 2016
Got new phone 6 months into contract the screen is duplicated. I need
the phone for my business so it is essential I have a replacement
phone . After calling Vodafone and speaking to Apple they decided the
phone had to be sent off for further investigation. Told us to take to
VF shop for a phone on loan while it gets repaired . No phone to loan
me ... Adviced me to go to another store 10 miles away so I went no
phones to loan me . VF shop could not ring VF . Assistant manager can
not make any decisions for himself so really just a sales person not
aloud to make any decisions at his own discretion. Really annoyed and
sale assistant asked me to leave or the would get security. Came home
rang VF said ring first store ask them to ring u when a phone comes in
to loan me . Left two messages over two wks and no returned call .
Been with VF for 17 years on top contract. Been bought a cheap phone
and posting phone for repair that if the call centre has done thing
correct this has gone on now for six week . This is the worst company
I have ever delt with and it used to be the best . Not anymore I can't
wait to leave.
Rating:
Reviewed by karen
from england
on 9th Jul 2016
worst company i have ever had the misfortune to deal with. appalling
customer service. i pity their employees having to try defend poor
service. i am very happy to say i willingly paid cancellation fee so i
could leave them. worth every penny. if i could give a minus rating it
would be -100.
Rating:
Reviewed by jim
from uk
on 7th Jul 2016
My 1 star should be -5 absolute discraceful company i had 2 phones on
my acount mine and my daughters my daughter ran up a huge bill and was
having money problems i phone vodafone to see what i can do they offer
me a payment plan 12 months i agree and asked if i can check my
daughter can pay it and phone back this was agreed daughter agreed
phoned them back the new operater said vodafone dont do 12 month
paymrnt plans offered me 2 6 months payment plans one to run after the
other finnishes (ok that sounds like a 12 month plan however she put
it ) agreed made payment told every month on a pr arranged date this
woud be debited from my card and id still need to pay my normall bills
begining of every month agreed sety up dd for normall bill following
month no dd i phone up operater says dd cancelled the plan its asking
for full amount so i was offered a new 12 month plan (yep 12 month not
2 6month 1 12 month plan that they apparently does not exist) i agreed
and payed 05110 of my bill to start the plan and csancelled
the direct debit following month i get a text from my bank saying i
was 05870 overdrawn on my overdraft i phoned voda tey had set
up a dd without my permission and had taken the lot and tryed denying
it thurther phonecalls made till they sent my money back at this point
i send the MD of vodafone an email he didnt read it i got a call from
vodafones sulutions department telling me i can have only a 3month
plan and that was it i asked about the dd reply was u have the money
back it sorted end off cheeky as far as im concerned setting up a dd
and taking money without permision is theft but they dont agree i took
this to onnibudsman while they imfestigated this vodafone kindly cut
my phone off but not my daughters phone unbeleivable since i never
went out side my plan in the 5 years i was with them and my daughters
phone was the one that caused the problem every month i was billed for
both in may they cut both phones off completely and added cancellation
charges , ombudsmnan has now finnished their investigation vodafone
told them that they would not have offered me a 12 month payment plan
but she could see on the evidence vodafone sent that they treid to set
a 12 month plan up and o0ffered me 0575 pound of of my now
hugely 052040 bill and a letter of appologie ombudsman dont
get to listen to the calls that are recorded for training and legal
purposes ,yet they on their own would prove vodafone are in the wrong
here.
Rating:
Reply by jim
from uk
on 12th Jul 2016
made a typo bill is 052040 not what i posted up
there.
Reply by jim
from uk
on 19th Jul 2016
corecting my typo and my typo corection bill is now two thousand and
fourty gbp
Reviewed by lorraine
from scotland
on 27th Jun 2016
Worst company in the world avoid using this company you will save
yourself the trouble they give you they upgraded my phone without my
permission in Nov 2016 and as I didnt accept delivery of there phone I
am now trying to cancel my contract that is up in June 2016 but not
according to Vodafone who says its now Nov 2016 once I have got rid of
this vile company with no customer service I will never use them
again.
Rating:
Reviewed by kisha
from uk
on 27th Jun 2016
Been charged for eight months now at the wrong amount 25-00 more told
every month that it is resolved to find out when the bill comes in im
still being charged and today i have been told they have a problem
accessing my a/c and when i asked to speak to a manager was told i
will get a call back within 4 days.
VODAPHONE ARE A JOKE i have
contacted trading standards who say they have broken 3 sales of goods
acts with my case.
Rating:
Reviewed by Dave
from Uk
on 26th Jun 2016
Upgraded to an iPhone 6 2 weeks ago and was toldd the sim would be
activated in 24 hours. 14 days later and 5 store visits to Kings Lynn
and no service still! They continue to fob us off with false promises,
needless to say EE are a much better option. I am returning the iPhone
to store.
Rating:
Reviewed by Salli
from UK
on 23rd Jun 2016
I'd give a lower star rating if possible. I started a contract with
them thinking they were reputable. However they would always add
"late" payment fees to my bill even when I told them multiple times
that it wasn't made available online because it isn't yet the bill due
date. So basically I'm charged extra for paying my bill "late" when
I'm paying it 2 days in advance. They're also no helpful if you call
them, and when you speak to them on live chat they always promise to
remove these charges but do f all. Now waiting for my contract to end
so I can change to another network.
Rating:
Reviewed by Craig
from Uk
on 22nd Jun 2016
They will listen to what you say but don't do anything about it , I
hate doing reveiws and as this one would take so long I can't be
bothers as there's to much to say, just keep away from them. Craig
Rating:
Reviewed by Gary
from UK
on 18th Jun 2016
Been with Vodafone since 1998 and always been happy - until now.
Issues now with internet connection not being available when away from
Wi-Fi for nearly 3 weeks.
Numerous calls and 'online chat' and
still no resolution with me being treated like some sort of idiot.
I have just emailed the entire exec team at Vodafone and will see
what that achieves. Will also contact the ombudsman.
What kind
of company only accepts complaints in writing (via post) in the 21st
Century?? Vodafone apparently.
Online chat and calls which are
fielded outside of the UK (India and Egypt I am led to believe) lead
to further frustration as when the problem or issue goes 'off script'
there is no logical answer. Requests to speak with supervisors aren't
granted or even taken seriously.
Can't believe a multi-national
company treats its customers this way.
Time to review the
options......
Rating:
Reviewed by Liane
from England
on 16th Jun 2016
Worst company ever Group of butchers who just rip peoples off.
Got over charged twice first time they refund me after so many weeks
on phone.Now they did same.
Simply leaving them now.Friends n
family advised me to not to go with VODAPHONE but now i think i should
have listen them.
They even dnt deserve 1 star but no choice
here...
Rating:
Reviewed by Peter
from Great Britain
on 15th Jun 2016
Looking at the other reviews all I can add is worst company, worst
customers services. Well done Vodafone you top the list at being the
worst company ever!! In my opinion any way....Looks like a lot of
people agree...
Rating:
Reviewed by Malcolm
from England
on 13th Jun 2016
I have been a loyal customer with Vodafone since the 1980's but over
the last two years I have become disenchanted as their service becomes
less and less satisfactory. Over the last two weeks we have had so
much waffle and poor service with a simple sim change on two phones we
are leaving the company as our contracts expire. Two phones out of 5
in the family have already left and a third will go at the end of this
month. The others will go in September and October. A few of the
operators have done their very best to sort out our issues and we have
had a raft of apologise but no action and a lot of hours lost along
with false promises and inadequate communications.. FOR A
COMMUNICATION COMPANY don't you think this is awful?
Sadly customer loyalty does not count anymore so I do not expect a
response or anything more than sales flannel if I do get a response.
No more recommendations from me.
Rating:
Reviewed by David
from Scotland
on 8th Jun 2016
Signed contract with Vodafone a year ago. in the last month Vodafone
started updating their software and I began having problems with my
phone. Two weeks ago, after a lot of messing around on the phone with
them, I took it to the East kilbride Vodafone store where it was sent
out for repair. Got a call last week saying it couldn't be fixed as it
had a dent in it and therefore out of warrantee. After another weeks
wait to get it back to the East Kilbride store, I went in today to be
told they would not fix it. Because I carry it in my pocket, the
silver edging is chipped away. This means it is damaged. After being
kicked out of store for telling them what I thought of their service,
I went right into the Samsung store in Glasgow. Only an hour later, I
was out with my phone fixed. It was simply a software issue (I think
because of Vodafone updates) So to the Samsung guys in Glasgow a big
thanks, but to Vodafone, I will let my money do the talking and
walking.
Rating:
Reviewed by Ian Gott
from UK
on 4th Jun 2016
Its a shame that there isn't a zero star. I have a Vodafone data
dongle which I topped up last week and it is using data when not
connected, I keep buying a bundle but it runs out after a few minutes.
Tried their website, it cant show my usage, tried live chat they cant
help said I should call an 03333 number for technical, tried this
there is no option for technical. So tried " I want to leave Vodafone"
option and someone answered! I'll put you through the technical, OK so
waited for 30 minutes with a dead phone (no hold music or sound) DONT
EVENT THINK about using Vodafone, they used to be so good but now are
SO bad.
Rating:
Reviewed by M Lewis
from uk
on 3rd Jun 2016
There are far more morally decent and polite thieves to donate your
hard earned money to. It would be rude to employ the term 'service' to
the Vodafone company.
Corporate suicide would be more apt. They
will leave a lasting effect on you.
Avoid this brand of
bandits.
ML
Rating:
Reviewed by Jayne B
from Ireland
on 3rd Jun 2016
Worst company ever to deal with when minor problems occur. Have been
with vodafone for nearly twenty years and can't believe the problems
with getting a problem resolved, pulling my hair out with sheer
frustration. Do not deal with vodafone....they are not the business
that they used to be..awful experience.
Rating:
Reviewed by Hrushikesh J
from ind
on 27th May 2016
The card hasn't been activated and 72 hours has been passed since I
was told it would be activated in 24 hours. The worst part is that the
employer didn't update the details in the system as they giving me a
reason of restarting the cell. Seems to be ignorant. Disappointed.
Rating:
Reviewed by Stef
from Uk
on 26th May 2016
Avoid at all costs. They will convince you to upgrade with them by
offering you discounts. Discounts will drop off after couple of months
and after that you will have to call, and call and call. Nothing ever
gets sorted, they never admit errors and treat you like fool for
months.
My Vodafone nightmare ends in two weeks and I will
never take anything from Vodafone again.
AVOID THEM!
Rating:
Reviewed by Lee
from United Kingdom
on 26th May 2016
What a poor customer service, been with them over 10 year, I have my
contract with half price monthly charges for 27 months, suddenly start
from the 20 month , they started to charge me full price for the
monthly charges, I have chasing them to get the refund, it tooks me
nearly 6 months time hasn't solve out the problems. Very very bad
customer service and their computer system always break down. Lucky my
contract end soon. Somemore the signals in my area wasn't very good.
frustrating........
Rating:
Reviewed by Nicola
from U.K.
on 25th May 2016
Been with them for 11 years, what's happened, services agents give
incorrect information, make promises that will not be upheld.
Consequence for me charge for data! Not sure how my phone can uses
nearly 2gb data in 1/12 hours whilst it was in sleep mode! I don't use
that much when it's active.
4th may 2016 told that vodafone had
a major technical fault causing customers data to be incorrect and
will get a refund, still have 1.83 gb left. Now face a 78 bill which
they will only refund 50 as gesture of good will.
Can't wait for
end of contract....
Rating:
Reviewed by Caroline
from Uk
on 25th May 2016
Can't stress enough how much I hate this company. The stress and lies
that have lead to me being furious. Days waiting in for a new phone to
arrive. Countless days taking time off work and more promises that
this time it will be dealt with. My daughters phone was due to be
transferred over from pay as you go to the contract taking her old
number. Still waiting months later. Paying both contracts in the
process. We are told by each person that this time it will be done!!!!
Really???? When??? We are still waiting!!!
😡😡😡
Have been with them 10 years. Nice
that they treat us like this. The story goes on and on. Hours and
hours of calls and call backs that don't happen. Even had another
sales person tying to renew the contract from another sales person and
starting again. Telling me it's not a new contract and cancelling the
already long awaited phone that still hasn't arrived months later
😁
Rating:
Reviewed by Lm
from Uk
on 24th May 2016
First issue: major security breach (just after talk talk were hacked).
Clearly ballsed up, never investigated and no reply. EVER. Second
issue: overcharged for data I never used or got in first place
(happened to my sisters too). Checked data and had 4gb left that
morning, was in work and only listened to spotify on way home from
work. No way I could have used all data up. They suggested data
leakage and to have handset checked (which I did). Guess what? No
issues with handset. Phoned to challenge *SEVERAL* times. Cut off,
fobbed off and no further on. Fed up being passed around and having to
tell 20 people the same story. Just stalling tactics. Was supposed to
get call back next day and i'm still waiting two weeks later. Just
found out he never bothered escalating it.
And now? Bill has
jumped to 50 for no reason whatsoever. Supposed to be half
that. Still have data and everything else unlimited, so no reason for
this. Also being charged for new handset I haven't got. Losing the
plot.
JUST AVOID AT ALL COSTS.
Rating:
Reviewed by DAE
from UK
on 19th May 2016
Terrible experience with Vodafone and their customer services
department. My complaint has been passed all over the world, when I
sent my letter to their head office in Newbury. Disgraceful
service.
Rating:
Reviewed by Mirel
from Uk
on 11th May 2016
Worst experience.
Rating:
Reviewed by kevin
from uk
on 11th May 2016
Rubbish useless - can't speak to anyone avoid at all costs as soon as
my contract is up - i'm off !!!!!!!
Rating:
Reviewed by EMMA
from uk
on 10th May 2016
They are thieves, liars and time wasters.
Do not go with
vodafone-you will regret it!
On going problem which they caused.
It's taking weeks to sort out. They keep taking money which they don't
account for, disconnected the phones twice. Changed contract dates for
an extra 1 year. Also, changed contract amounts per month. So now
paying a lot more. Never asked for any of this.
Rating:
Reviewed by Chris
from Wales
on 6th May 2016
Hi,
I don't even receive bills anymore, not paid them since feb,
tried to call them etc etc, on line chat, they really are
useless...
I don't mind a free phone but I fear one day they're
going to hit me with a bill for lots of money.
Rating:
Reviewed by Alan
from united kingdom
on 5th May 2016
Impressive service but because red data is limited I always keep three
network handy, I like the fact voda don't limit how I can use red
data, but usage without tethering should not be limited especially not
to rooted devices.
Rating:
Reviewed by Pat Ford
from UK
on 28th Apr 2016
If I could give a less than one rating, I would. Every time I ring
customer services, I am promised this time it will be sorted out, but
now I have completely given up. I can't wait for my contract to end!
Basically, I can't get reception in my house, unless I stand pressed
against my bedroom window and, even then, the reception generally goes
within minutes. I have been consistently told by Vodafone that they
have experienced difficulties in my area, but these are being worked
on - really? I have been told that I would not be charged because I
have not been able to use the network - the reality was that I was
offered one month free. Ridiculous when one is signed into a two year
contract. I have been advised I would get better reception if I
altered the setting to 2G - crazy when you think networks are now
having no trouble on 4G. In any case, this made no difference! It is
also hopeless when you ask to speak to anyone in a more senior
position - apparently whoever you speak to holds that position of
authority! I have only recently found out that the Vodafone store in
my area actually closed because of the lack of reception in its
locality, but they still won't release me from my contract without me
paying off the full amount left to run - what a nerve! So take my
advice - DO NOT, whatever deal you are offered, enter into any
contract with Vodafone.
Rating:
Reviewed by Rajinder kaur
from Manchester
on 22nd Apr 2016
Omg why has this company not been arrested I've just read a review
which is exactly like mine they renewed a contract that I clearly
stated I wanted cancelled now debt collectors are ringing me. I have
rang ten times that's not even exaggerating I've written to head
office. They have listened to the phone call I was told I was
incorrectly charged now all of a sudden they have rejected my
complaint and are saying I owe them that money I am fuming if I could
rate no stars I would.
Rating:
Reply by Ewa
from UK
on 28th Apr 2016
Oh, so this is what coming then?? they have done everything bad
possibel to me, even overcharging me whilst on morphine in hospital
after serious life-saving surgery! I have wanted to quit for so long
but i have to stick to this for another 4 months till my contract runs
out. From what you say i might be stuck to them forever!
Reviewed by Dani
from UK
on 21st Apr 2016
Absolutely awful, everything about them is bad, the cost of their
contracts, their customer service and their signal. After being with
them for close to 10 years i have moved to another provider, both of
my contracts. I guess you just get fed up of being charged incorrectly
each month! Then being fobbed off by 23 different people: "OK all done
now, next month your bill will be back to where it should be" wait a
month, over charged again. Will never use them for anything ever
again! One star is too much...
Rating:
Reviewed by ANDY WRIGHT
from United Kingdom
on 17th Apr 2016
Before buying the Galaxy S7 I asked 2 separate online customer
advisers if the S7 worked with wifi calling at this time and they both
assured me that it did and tried very hard to get me to sign up
through each of them but I said I was going to think about it. The
next day I decided to buy online and collect at my local store.Once at
the store I asked the staff member to confirm the s7 will work with
wifi calling now and he also assured me that it did, great can you set
the phone up so it will work for me when I get home. Before leaving
the store I again asked that the phone had been set to work with wifi
calling and he said it had.Once home I discovered that it had no
option for wifi calling so I called customer services and they said
the S7 does not work with wifi calling.So 3 different Vodafone staff
members either gave wrong information or lied to me to get a sale.Back
at the store was a nightmare...the same staff member ( assistant
manager) thought it was acceptable to shout at me at the top of his
voice in front of other customers that he hadn't told me it would work
with wifi calling, after reminding him of our earlier conversation
when I bought the phone he again shouted in front of a shop full of
customers ..WHO ON EARTH BUYS A PHONE WITHOUT KNOWING HOW IT WORKS!!
very intimidating..I left the store and called customer services to
complain but they wasn't interested saying they could only put it on
my notes so I wrote a letter and posted it to the address on their
website recorded delivery but they didn't even acknowledge my letter
or reply. After making several requests I finally received a returns
bag and have now cancelled my contract and sent their phone back.NEVER
NEVER NEVER AGAIN WILL I USE VODAFONE AND I HOPE IF YOU'RE READING
THIS VODAFONE YOU SHOULD HANG YOUR HEADS IN SHAME .......IF YOU CAN BE
BOTHERED THAT IS.
Rating:
Reviewed by ian godden
from britain
on 16th Apr 2016
I beg you do not use vodafone, everything they tell you on phone is a
lie. they deny everything and make you feel a liar, wish i never went
with them.
Rating:
Reviewed by AL
from UK
on 12th Apr 2016
Avoid like the plague. Truly awful experience trying to arrange an
upgrade.
Rating:
Reviewed by John
from UK
on 11th Apr 2016
Vodafone haven't cancelled a contract that was renewed back in
November. They are now trying to bill me for the months that its still
been active as well as adding cancellation fees on top! We gave them
the 30 days notice in October 2015 that they requested but they still
didn't terminate the contract after it expired. They have now
cancelled our other 2 contracts due to not paying our bill for the
contract mentioned above. Vodafone have all of a sudden lost all notes
of us calling them and have no recollection of us trying to cancel the
contract although we have talked numerous times and walked into a
local store to discuss it.
Quite simply, Vodafone are
bullies and thieves!!!!!
Rating:
Reply by Lynne
from UK
on 21st Apr 2016
Same situation but a few years ago. Just received summons from Lowdell
to go to court. Unbelievable and would advise anyone considering
Vodafone to look elsewhere.
Reply by Kayleigh
from UK
on 4th May 2016
Exactly the same situation as I am in... except my notice was given in
November. Despite the fact that I have written notes on every phone
call and am able to tell them the exact date and time of calls there
are, miraculously, no notes on my file from those calls. The amount I
allegedly owe is different on the letter they have sent me to what
they have on file for me. I have had enough now and I am filing a
subject access request for all information they hold on me and will be
challenging every discrepancy. I have explicitly told them I will not
be paying this 'debt' and I will take them to court if I have
to.